05-04-2014 1:13 PM
I've been a U-verse customer since 2008. I went through a ridiculous number of hoops to get my service. The rebate center denied all of the rebates I had been promised and then denied all of the rebates that were promised for referring people.
There was a customer service representative that, thankfully, finally got all of that straightened out and was able to get me what had been promised.
Now I'm moving. Everything says I "may" qualify for a $300 rebate. I set up my transfer and found out that because I had $5 off of my monthly Internet, or something like that, I don't qualify.
I don't even care about the money. Just stop this bait and switch crap when you have no intention of paying it! Set a price, so I can decide if your service is worth it!
05-06-2014 3:33 PM
I am sorry about the issues you have been having with the rebate cards. We would be happy to assist. If you could please send us a detailed message by clicking here.
In the meantime, let me know if you have any other questions or concerns!
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
06-30-2014 9:40 AM
06-30-2014 9:47 AM
06-30-2014 10:01 AM
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
Congratulations! You earned the Liz badge!