05-04-2014 1:13 PM
I've been a U-verse customer since 2008. I went through a ridiculous number of hoops to get my service. The rebate center denied all of the rebates I had been promised and then denied all of the rebates that were promised for referring people.
There was a customer service representative that, thankfully, finally got all of that straightened out and was able to get me what had been promised.
Now I'm moving. Everything says I "may" qualify for a $300 rebate. I set up my transfer and found out that because I had $5 off of my monthly Internet, or something like that, I don't qualify.
I don't even care about the money. Just stop this bait and switch crap when you have no intention of paying it! Set a price, so I can decide if your service is worth it!
05-06-2014 3:33 PM
I am sorry about the issues you have been having with the rebate cards. We would be happy to assist. If you could please send us a detailed message by clicking here.
In the meantime, let me know if you have any other questions or concerns!
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06-30-2014 9:40 AM
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06-30-2014 10:01 AM