11-20-2013 9:34 PM
It's been less than 24 hours and my DVR is already in need of replacement. It froze and after restarting the unit per directions the screen shows a red X and 2 dots. Not I get to set aside more time to having a new unit installed on Sunday.
Surely AT&T wouldn't charge me for TV service I'm unable to use for another week?
Has anyone else gotten to actually email Customer Service about problems like this?
The support and Contact Us pages just seem to go around and around.
11-21-2013 3:45 AM
I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
They can adjust your bill for the trouble. If you happen to have another U-verse receiver you can move it to your TV that has the defective DVR until it is replaced. You can still watch TV then. If you don't have another receiver than your out of luck until the replacement is installed.
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11-21-2013 3:10 PM
I apologize for the inconveniences with the DVR not working. I will be glad to resolve this for you. I will be sending you a private message to help get this replaced for you.
11-23-2013 4:53 PM
Very rare this happens. It could be xfinity and occur weekly!
What d.v.r. do you have? Cisco or Motorola?
I have the vip2250 motorola and it's awesome!
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