I moved from Dish Network almost 12 months ago. I had heard that U-Verse was great.......I realize that this was a total lie....Since day one i have called customer service / had techs come to check installations because of issues that persist time and time again. I'm tired of running to the Router to reboot 4/5 times a day. Tired of rebooting the DVR (which fails probably 5 times a day). Tired of not getting calls / ring tones.
This system is complete garbage. I would not reccommend it to my worst enemy (I could n't hate them that much as much as I do U-Verse at this particular moment!)
When you call Customer Service they tell me nothing is wrong and I'm looking at a frozen picture on the TV!!
We pay through the nose for poor service...As you may have already gathered....I am not happy at this point in time....
I don't think U-Verse will be with me much longer....
Contact David using the hyperlink in my sig. He has helped resolve peoples issues who have gotten to the same point and beyond where you are. Send him all of your info and he or a member of his staff will be in touch with you.
I'm sorry that you are having so much trouble but this is not the case for me. I have had the U-Verse TV/Internet/Voice since January and have hardly ever booted Gateway, DVR, or other STBs. Just a few times after a glitch or two or just for the heck of it to freshen things up.
Try downloading Uverse Real Time here: www.uverserealtime.com. Post the screen shots of the IP info, bit load, and coax tab. After the mod approves the pictures someone will be here to assist and give you suggestions.
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