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Posted Jun 30, 2010
7:06:29 AM
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red flashing light on gateway..broadband flashing red..completely out of service any ideas?
 

red flashing light on gateway..broadband flashing red..completely out of service any ideas?

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Jun 30, 2010 7:20:44 AM
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ACE - Master

There's a 'reset' button on the back of the gateway.  Press it.

There's a 'reset' button on the back of the gateway.  Press it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: red flashing light on gateway..broadband flashing red..completely out of service any ideas?

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Jun 30, 2010 8:02:09 AM
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ACE - Expert

Sounds like your RG is not syncing.  Call Technical Support.

 

Sounds like your RG is not syncing.  Call Technical Support.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: red flashing light on gateway..broadband flashing red..completely out of service any ideas?

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Jun 30, 2010 9:44:50 AM
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thanks ill check out both

thanks ill check out both

Re: red flashing light on gateway..broadband flashing red..completely out of service any ideas?

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Jun 30, 2010 10:18:22 AM
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ACE - Expert

I had that exact same problem sometime after I was upgraded to the 32/5 profile which allows the possibility of 3hd and 1sd streams.  I had 4 visits by 3 prem techs and one IR tech.  Ulitimately I was downgraded to the 25/2 profile which is 2hd and 2sd streams.  Since then everything is back to great service.  Ask the csr which profile you are on.  800.983-2811

I had that exact same problem sometime after I was upgraded to the 32/5 profile which allows the possibility of 3hd and 1sd streams.  I had 4 visits by 3 prem techs and one IR tech.  Ulitimately I was downgraded to the 25/2 profile which is 2hd and 2sd streams.  Since then everything is back to great service.  Ask the csr which profile you are on.  800.983-2811

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: red flashing light on gateway..broadband flashing red..completely out of service any ideas?

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Jun 30, 2010 11:53:09 AM
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ACE - Master

Same issue as the OP, two weeks ago.  We had AT&T (all services) linesmen in the area.  They were replacing the lines.  They had our "twisted apir" "twisted" :smileytongue: with another subscriber.  Apparently the signal got weaker and weaker until it dropped.  Once the pair issue was corrected, service came back.

Same issue as the OP, two weeks ago.  We had AT&T (all services) linesmen in the area.  They were replacing the lines.  They had our "twisted apir" "twisted" :smileytongue: with another subscriber.  Apparently the signal got weaker and weaker until it dropped.  Once the pair issue was corrected, service came back.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: red flashing light on gateway..broadband flashing red..completely out of service any ideas?

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