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netflix HD streaming (no go).


netflix HD streaming (no go).

I had Uverse 18 mbps Internet service - but can not get reliable high speed when streaming Netflix HD movies.

my speed averages 1.2 mbps with spikes to 2-4 mbps.  


Netflix blames Uverse.  Uverse blames Netflix.


My own analysis using tracert suggests that Uverse drops packets like crazy from the DNS servers to netflix.


No one can solve the problem - so I think I should get rid of ATT Internet and get a different ISP provider.


Anyone do that?  How do I keep my TV / phone service,  but get a new Internet provider?



Message 1 of 37

Re: netflix HD streaming (no go).


mjz3348 wrote:


Roku wanted me to change the DNS primary and secondary address', but that's impossible if I want to keep Uverse television working.  I don't see how one can change the DNS address in the router/modem (2Wire) anyway - even for just a test.


You should be able to change the DNS servers on the Roku box directly without affecting the rest of your network.


Message 31 of 37

Re: netflix HD streaming (no go).



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Message 32 of 37

Re: netflix HD streaming (no go).

Hello, this is Matt with U-Verse Tier II Technical Support. I want to resolve your issue as quickly as possible. Please send your account information to I'm here to help. If everyone can send their info, I will try and isolate the issue. The more info I have, the more ammo I have to get this looked at.



Thanks, Matt


U-verse Tier II Technical Support

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Message 33 of 37

Re: netflix HD streaming (no go).

I Had had the identical issues with netflix and VUDU. In fact, I've been dealing with AT&T and they appear fairly clueless about the issue.  I found this forum in I link I received when I got this back from VUDU level3 tech support:

"I was informed of the network issues you are experiencing which is being caused by AT&T U-Verse. This issue has impacted most of our AT&T customers as well as a large amount of online gaming and Netflix customers. Below is a link to a blog/thread where Netflix customers are posting buffering issues being caused by AT&T. This has been going on for just over a week now and we encourage you to contact AT&T to help resolve the issue many of our customers are experiencing. One way of proving this is by showing them the trace route you sent us a few days ago. In this trace route you will clearly see your internet connection timing out between hops 3-5 as well as hops 9-14 (the * indicates a time out in the tracing session)."

Trace Route INFO:
traceroute: Warning: has multiple addresses; using
traceroute to (, 64 hops max, 40 byte packets
 1  homeportal (  2.084 ms  1.409 ms  1.158 ms
 2 (  25.167 ms  24.282 ms  24.417 ms
 3  * * *
 4  * (  27.588 ms *
 5  * * *
 6 (  28.018 ms (  27.397 ms (  27.838 ms
 7 (  28.695 ms  27.912 ms  28.013 ms
 8 (  28.376 ms  27.748 ms  28.070 ms
 9 (  35.342 ms * *
10 (  30.823 ms  31.363 ms *
11  * * *
12  * * *
13  * * *
14  * *

Perhaps AT&T is intentionally blocking content from other video sources.  I hope they can fix this, or when my contract expires I will be switching isps.



Message 34 of 37
ACE - Expert

Re: netflix HD streaming (no go).



I have no idea what information your tracert was intended to convey, but whatever it was, it was completely lost on me.


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 37

Re: netflix HD streaming (no go).

Don't know what that tech was having you try to do but the tracerout is fine.


Trace routes will sometimes have time-outs. This does not mean anything is wrong, just that the device does not accept trace route reporting or its at a low priority and ignored it due to other load levels being higher.


IF you can get to the destination than obviously the time-out device was working or that would have been the end and you would not have gotten any further.


I wish some techs would stop trying to be smarter than they really are... Makes it harder because than other people listen to them and start telling false info too.


But your traces look good and fine and have nothing to do with the issue. Smiley Tongue

Message 36 of 37

Re: netflix HD streaming (no go).

Well... then why isn't my netflix and vudu working??? I'm paying for 20+mb/s download speed. Speed consistantly shows me between 18-22 mb/s but Vudu times out and so does Netflix (new behavior over the last couple of weeks).  I've replaced my residential gateway and swapped out the bluRay, but the issue still remains.  I don't know about pings and traceroutes, but I do know that something has changed recently and screwed up my ability to view video from the web.

Message 37 of 37
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