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Posted Sep 20, 2010
12:52:43 PM
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freeze problems constantly

Hi all,

I hope this is the right spot for this. I have had problems for the last few months with my Uverse freezing and pixelating distortion of whatever we're watching. HD is bad about it,but the regular channels are bad now to. I am constantly having to reset the boxes on all 3 tv's, or unplugging the modem. I've had them out here numerous times. Today I can't even get it to stay fixed. I have called so much they gave me my techs phone # and told me to call him for the next 30 days and not call in. Well,the guy's been here a few times,changes the lines,leaves,and in about an hour or so it does it again and as time goes by,it gets worse as it has today. My internet works fine. I like uverse,better than comcast. I've had this since 2005. I am really getting frustrated. Talked to a sup and all he did was give me a discount for 6 months. I want them to send a sup out here to check it. I don't think it's a line problem in my house. I told them the boxes have not been changed,nor the modem. Any help would be appreciated!

TIA,

 

Hi all,

I hope this is the right spot for this. I have had problems for the last few months with my Uverse freezing and pixelating distortion of whatever we're watching. HD is bad about it,but the regular channels are bad now to. I am constantly having to reset the boxes on all 3 tv's, or unplugging the modem. I've had them out here numerous times. Today I can't even get it to stay fixed. I have called so much they gave me my techs phone # and told me to call him for the next 30 days and not call in. Well,the guy's been here a few times,changes the lines,leaves,and in about an hour or so it does it again and as time goes by,it gets worse as it has today. My internet works fine. I like uverse,better than comcast. I've had this since 2005. I am really getting frustrated. Talked to a sup and all he did was give me a discount for 6 months. I want them to send a sup out here to check it. I don't think it's a line problem in my house. I told them the boxes have not been changed,nor the modem. Any help would be appreciated!

TIA,

 

freeze problems constantly

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Sep 21, 2010 5:00:45 PM
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TxAngel wrote:

ok..he'll be here in 15 he said.


TXAngel - Do your self and favor and figure out if you have a bad coax or a bad box before letting the tech at it. If you simply have a bad box, then it could be replaced and you'll get 3 HD TV's.  Ask the tech to do it for you.  See prior posts.

 

 


TxAngel wrote:

ok..he'll be here in 15 he said.


TXAngel - Do your self and favor and figure out if you have a bad coax or a bad box before letting the tech at it. If you simply have a bad box, then it could be replaced and you'll get 3 HD TV's.  Ask the tech to do it for you.  See prior posts.

 

Re: freeze problems constantly/profile to high??

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Sep 21, 2010 5:44:54 PM
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What's the verdict?

TxAngel wrote:

ok..he'll be here in 15 he said.


 

 

What's the verdict?

TxAngel wrote:

ok..he'll be here in 15 he said.


 

Re: freeze problems constantly/profile to high??

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Sep 21, 2010 8:47:28 PM
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The verdict is..he replaced the square box plug ins on 2 outlets..the one that plugs in from the modem and the one to my computer, and replaced cable going to one of my tv's(not the main one). It's acting fine right now. Guess we will see in a couple of days. He was here a couple of hours,said all the tests showed fine. Told him I've heard that before. If I knew how to check a coax cable and figure out what worked and didn't,I would do it. I have asked them numerous times for new boxes,and they informed me it's not the equipment.

 

The verdict is..he replaced the square box plug ins on 2 outlets..the one that plugs in from the modem and the one to my computer, and replaced cable going to one of my tv's(not the main one). It's acting fine right now. Guess we will see in a couple of days. He was here a couple of hours,said all the tests showed fine. Told him I've heard that before. If I knew how to check a coax cable and figure out what worked and didn't,I would do it. I have asked them numerous times for new boxes,and they informed me it's not the equipment.

 

Re: freeze problems constantly/profile to high??

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Sep 21, 2010 8:48:47 PM
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Hope that's it; if not, come back and let us know.

Hope that's it; if not, come back and let us know.

Re: freeze problems constantly/profile to high??

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Sep 22, 2010 10:38:22 AM
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will do. So far it's worked better than it has in awhile. A tech guy emailed me and said they replaced the coax and switch plates and a cable. So we'll see! Thank you guys..if this don't work I'll be back!

will do. So far it's worked better than it has in awhile. A tech guy emailed me and said they replaced the coax and switch plates and a cable. So we'll see! Thank you guys..if this don't work I'll be back!

Re: freeze problems constantly/profile to high??

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Sep 22, 2010 12:43:41 PM
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Hopefully, we won't see you again. :smileyhappy:

 

Not in this thread, I mean! :smileyvery-happy:


TxAngel wrote:

will do. So far it's worked better than it has in awhile. A tech guy emailed me and said they replaced the coax and switch plates and a cable. So we'll see! Thank you guys..if this don't work I'll be back!


 

Hopefully, we won't see you again. :smileyhappy:

 

Not in this thread, I mean! :smileyvery-happy:


TxAngel wrote:

will do. So far it's worked better than it has in awhile. A tech guy emailed me and said they replaced the coax and switch plates and a cable. So we'll see! Thank you guys..if this don't work I'll be back!


 

Re: freeze problems constantly/profile to high??

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Sep 27, 2010 5:15:22 PM
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Hello All,

 

I have been with Uverse for about a month, and I've started experiencing the freezing channels.  I've downloaded the U-verse Realtime thing that I've seen suggested, but have no clue how to use it.  Is there an instruction manual?  The tech is supposed to come by tomorrow to fix the problem.  Is there anything specific I should tell him to look for? 

 

I love the product so far, and would love to not have a reason to cancel it.  So any help or ideas that any of you may have is very welcome.

Hello All,

 

I have been with Uverse for about a month, and I've started experiencing the freezing channels.  I've downloaded the U-verse Realtime thing that I've seen suggested, but have no clue how to use it.  Is there an instruction manual?  The tech is supposed to come by tomorrow to fix the problem.  Is there anything specific I should tell him to look for? 

 

I love the product so far, and would love to not have a reason to cancel it.  So any help or ideas that any of you may have is very welcome.

Re: freeze problems constantly

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Sep 28, 2010 3:18:45 AM
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There is a Read Me file in the folder where Uverse Realtime was installed.

 

If you can get your stats posted before the installer gets there...

 

Top right of each tabbed page is a button SAVE SCREENSHOT. 

 

Post screenshots of these tabs:

  • IP/Profile
  • Bitloading

Possibly someone will see this post before the tech arrives.

 

 

There is a Read Me file in the folder where Uverse Realtime was installed.

 

If you can get your stats posted before the installer gets there...

 

Top right of each tabbed page is a button SAVE SCREENSHOT. 

 

Post screenshots of these tabs:

  • IP/Profile
  • Bitloading

Possibly someone will see this post before the tech arrives.

 

 

Re: freeze problems constantly

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