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Posted May 5, 2009
1:58:21 PM
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dvr freeze fixed? Simple, but worked

I have been having many problems with freezing video on the dvr and affiliated stb's. So after 2 house calls and a dozen tech calls it came to this.

every time they reset the box they would forget to queue in the correct time zone.

once I put in correct time zone....wallah it was fixed.

I fired up 2 HDTV TV's and 2 SD TV's plus the internet to make sure I was using all bandwidth and the dvr's did not freeze up.

 

I can not believe this fixed this problem.

I thought I would pass along to help any others.

I have been having many problems with freezing video on the dvr and affiliated stb's. So after 2 house calls and a dozen tech calls it came to this.

every time they reset the box they would forget to queue in the correct time zone.

once I put in correct time zone....wallah it was fixed.

I fired up 2 HDTV TV's and 2 SD TV's plus the internet to make sure I was using all bandwidth and the dvr's did not freeze up.

 

I can not believe this fixed this problem.

I thought I would pass along to help any others.

dvr freeze fixed? Simple, but worked

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May 5, 2009 5:12:02 PM
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Employee
Your fix will make FuzioN a very happy camper. Everybody gave him a hard time for suggesting this as a fix.
Your fix will make FuzioN a very happy camper. Everybody gave him a hard time for suggesting this as a fix.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: dvr freeze fixed? Simple, but worked

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May 5, 2009 6:37:34 PM
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foxtvman wrote:

I have been having many problems with freezing video on the dvr and affiliated stb's. So after 2 house calls and a dozen tech calls it came to this.

every time they reset the box they would forget to queue in the correct time zone.

once I put in correct time zone....wallah it was fixed.

I fired up 2 HDTV TV's and 2 SD TV's plus the internet to make sure I was using all bandwidth and the dvr's did not freeze up.

 

I can not believe this fixed this problem.

I thought I would pass along to help any others.


 

 Setting time zone for a box corrected freezing?

 

just out curiousity, was the tech who helped you on the phone from Manilla?  This is a common thing they say/do which is not true and does not exist at all.  And yes, I know that for a fact............

 

 

And no , I have nothing against the people from the Philippines.  

 

 

Message Edited by flourdude on 05-05-2009 08:38 PM

foxtvman wrote:

I have been having many problems with freezing video on the dvr and affiliated stb's. So after 2 house calls and a dozen tech calls it came to this.

every time they reset the box they would forget to queue in the correct time zone.

once I put in correct time zone....wallah it was fixed.

I fired up 2 HDTV TV's and 2 SD TV's plus the internet to make sure I was using all bandwidth and the dvr's did not freeze up.

 

I can not believe this fixed this problem.

I thought I would pass along to help any others.


 

 Setting time zone for a box corrected freezing?

 

just out curiousity, was the tech who helped you on the phone from Manilla?  This is a common thing they say/do which is not true and does not exist at all.  And yes, I know that for a fact............

 

 

And no , I have nothing against the people from the Philippines.  

 

 

Message Edited by flourdude on 05-05-2009 08:38 PM

Re: dvr freeze fixed? Simple, but worked

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May 5, 2009 7:02:11 PM
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Nope his name was Anthony from Denver.

I wish I could give myself a kudos and a solved. Seriously I was very frustrated and I can not believe it was this simple,but overlooked. He was right as my gateway was set to Samoa time, not quite the Philippines, but close!

Nope his name was Anthony from Denver.

I wish I could give myself a kudos and a solved. Seriously I was very frustrated and I can not believe it was this simple,but overlooked. He was right as my gateway was set to Samoa time, not quite the Philippines, but close!

Re: dvr freeze fixed? Simple, but worked

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May 6, 2009 6:08:45 AM
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Advanced – Configure Time Services
Current Time Settings
Date:Wednesday, May 6, 2009
Time:08:05:19 AM
Time Zone: 
Time Configuration:Automatic
 
Manually Set Time/Date
Time Zone: (GMT-11:00) Midway Island, Samoa (GMT-10:00) Hawaii (GMT-09:00) Alaska (GMT-08:00) Pacific Time (US & Canada); Tijuana (GMT-07:00) Arizona (GMT-07:00) Mountain Time (US & Canada) (GMT-06:00) Central America (GMT-06:00) Central Time (US & Canada) (GMT-06:00) Guadalajara, Mexico City, Monterrey (GMT-06:00) Saskatchewan (GMT-05:00) Bogota, Lima, Quito (GMT-05:00) Eastern Time, (US & Canada) (GMT-05:00) Indiana (East) (GMT-04:00) Atlantic Time (Canada) (GMT-04:00) Caracas, La Paz (GMT-03:00) Newfoundland (GMT-03:00) Brasilia (GMT-03:00) Buenos Aires, Georgetown (GMT-03:00) Greenland (GMT-02:00) Mid-Atlantic (GMT-01:00) Azores (GMT-01:00) Cape Verde Is. (GMT) Casablanca, Monrovia (GMT) Greenwich Mean Time, Dublin, Edinburgh, London (GMT+01:00) Amsterdam, Berlin, Rome, Stockholm, Vienna (GMT+01:00) Belgrade, Bratislava, Budapest, Prague (GMT+01:00) Brussels, Copenhagen, Madrid, Paris (GMT+01:00) Sarajevo, Skopje, Sofija, Warsaw, Zagreb (GMT+01:00) West Central Africa (GMT+02:00) Athens, Istanbul, Minsk, Bucharest (GMT+02:00) Cairo (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Riga, Tallinn (GMT+02:00) Jerusalem (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Nairobi (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, Tbilisi, Yerevan (GMT+04:30) Kabul (GMT+05:00) Ekaterinburg (GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi (GMT+05:45) Kathmandu (GMT+06:00) Almaty, Novosibirsk (GMT+06:00) Astana, Dhaka (GMT+06:00) Sri Jayawardenepura (GMT+06:30) Rangoon (GMT+07:00) Bangkok, Hanoi, Jakarta (GMT+07:00) Krasnoyarsk (GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi (GMT+08:00) Irkutsk, Ulaan Bataar (GMT+08:00) Kuala Lumpur, Singapore (GMT+08:00) Perth (GMT+08:00) Taipei (GMT+09:00) Osaka, Sapporo, Tokyo (GMT+09:00) Seoul (GMT+09:00) Yakutsk (GMT+09:30) Adelaide (GMT+09:30) Darwin (GMT+10:00) Brisbane (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Guam, Port Moresby (GMT+10:00) Hobart (GMT+10:00) Vladivostok (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Auckland, Wellington (GMT+12:00) Fiji, Kamchatka, Marshall Is.
 
Configure Internet Time Servers
Time Servers:ntp1.sbcglobal.net
 ntp2.sbcglobal.net
 ntp3.2wire.com
 ntp4.2wire.com
 ntp.ucsd.edu
Advanced – Configure Time Services
Current Time Settings
Date:Wednesday, May 6, 2009
Time:08:05:19 AM
Time Zone: 
Time Configuration:Automatic
 
Manually Set Time/Date
Time Zone: (GMT-11:00) Midway Island, Samoa (GMT-10:00) Hawaii (GMT-09:00) Alaska (GMT-08:00) Pacific Time (US & Canada); Tijuana (GMT-07:00) Arizona (GMT-07:00) Mountain Time (US & Canada) (GMT-06:00) Central America (GMT-06:00) Central Time (US & Canada) (GMT-06:00) Guadalajara, Mexico City, Monterrey (GMT-06:00) Saskatchewan (GMT-05:00) Bogota, Lima, Quito (GMT-05:00) Eastern Time, (US & Canada) (GMT-05:00) Indiana (East) (GMT-04:00) Atlantic Time (Canada) (GMT-04:00) Caracas, La Paz (GMT-03:00) Newfoundland (GMT-03:00) Brasilia (GMT-03:00) Buenos Aires, Georgetown (GMT-03:00) Greenland (GMT-02:00) Mid-Atlantic (GMT-01:00) Azores (GMT-01:00) Cape Verde Is. (GMT) Casablanca, Monrovia (GMT) Greenwich Mean Time, Dublin, Edinburgh, London (GMT+01:00) Amsterdam, Berlin, Rome, Stockholm, Vienna (GMT+01:00) Belgrade, Bratislava, Budapest, Prague (GMT+01:00) Brussels, Copenhagen, Madrid, Paris (GMT+01:00) Sarajevo, Skopje, Sofija, Warsaw, Zagreb (GMT+01:00) West Central Africa (GMT+02:00) Athens, Istanbul, Minsk, Bucharest (GMT+02:00) Cairo (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Riga, Tallinn (GMT+02:00) Jerusalem (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Nairobi (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, Tbilisi, Yerevan (GMT+04:30) Kabul (GMT+05:00) Ekaterinburg (GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi (GMT+05:45) Kathmandu (GMT+06:00) Almaty, Novosibirsk (GMT+06:00) Astana, Dhaka (GMT+06:00) Sri Jayawardenepura (GMT+06:30) Rangoon (GMT+07:00) Bangkok, Hanoi, Jakarta (GMT+07:00) Krasnoyarsk (GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi (GMT+08:00) Irkutsk, Ulaan Bataar (GMT+08:00) Kuala Lumpur, Singapore (GMT+08:00) Perth (GMT+08:00) Taipei (GMT+09:00) Osaka, Sapporo, Tokyo (GMT+09:00) Seoul (GMT+09:00) Yakutsk (GMT+09:30) Adelaide (GMT+09:30) Darwin (GMT+10:00) Brisbane (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Guam, Port Moresby (GMT+10:00) Hobart (GMT+10:00) Vladivostok (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Auckland, Wellington (GMT+12:00) Fiji, Kamchatka, Marshall Is.
 
Configure Internet Time Servers
Time Servers:ntp1.sbcglobal.net
 ntp2.sbcglobal.net
 ntp3.2wire.com
 ntp4.2wire.com
 ntp.ucsd.edu

Re: dvr freeze fixed? Simple, but worked

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May 6, 2009 8:24:17 AM
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foxtvman wrote:

Nope his name was Anthony from Denver.

I wish I could give myself a kudos and a solved. Seriously I was very frustrated and I can not believe it was this simple,but overlooked. He was right as my gateway was set to Samoa time, not quite the Philippines, but close!


 

Everyone's defaults to the Samoan time, as it is the first thing listed in the dropdown menu, however, everyone's actual time, is correct for their time zone, otherwise, there would be a lot more problems.

 

We heard of this so called fix before and I think you are the second person (outof how man people?) to say that it has actually worked.

 

Think about it. If the times were completely off for your time zone, your guide would be wrong all the time and the ;program listings would be completely off.

 

Plus, when I, and many other have gone in and tried to change from the Samoan time, it has always reverted back to Samoan time.

 

http://192.168.1.254/xslt?PAGE=A06&THISPAGE=&NEXTPAGE=A06

 

You'll need the password off of the RG to access the above page, but I am willing to bet that yours too, will revert back to the Samoan time sometime soon.

 

You will notice that I am at Samoan time, yet my actual time, is correct for the eastern time zone, allowing for a few minutes it took to make this post and to upload the photo. :smileywink:

 


foxtvman wrote:

Nope his name was Anthony from Denver.

I wish I could give myself a kudos and a solved. Seriously I was very frustrated and I can not believe it was this simple,but overlooked. He was right as my gateway was set to Samoa time, not quite the Philippines, but close!


 

Everyone's defaults to the Samoan time, as it is the first thing listed in the dropdown menu, however, everyone's actual time, is correct for their time zone, otherwise, there would be a lot more problems.

 

We heard of this so called fix before and I think you are the second person (outof how man people?) to say that it has actually worked.

 

Think about it. If the times were completely off for your time zone, your guide would be wrong all the time and the ;program listings would be completely off.

 

Plus, when I, and many other have gone in and tried to change from the Samoan time, it has always reverted back to Samoan time.

 

http://192.168.1.254/xslt?PAGE=A06&THISPAGE=&NEXTPAGE=A06

 

You'll need the password off of the RG to access the above page, but I am willing to bet that yours too, will revert back to the Samoan time sometime soon.

 

You will notice that I am at Samoan time, yet my actual time, is correct for the eastern time zone, allowing for a few minutes it took to make this post and to upload the photo. :smileywink:

 

Re: dvr freeze fixed? Simple, but worked

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May 6, 2009 12:55:06 PM
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I should probably rephrase what I said up above since I now see how I wrote it the way I didn't intend to. I apologize.

 

Setting the box to a specific time zone  would not help keep your system from freezing. I wish it would be as simple as that but it isn't..  I don't see any correlation at all and this has been discussed by my peers and superiors and they pretty much agree as well. I see this being done in the particular region I was talking about and everything else is ignored.  It is used a simple but temporary fix without really addressing the long term issue/cause.

 

 Usually the freezing involves some sort of equipment problem or (even more so) cabling/wiring issues. It  could be just as simple as a loose connection, a bad compression fitting going into the rg, or whole laundry list of things.

I should probably rephrase what I said up above since I now see how I wrote it the way I didn't intend to. I apologize.

 

Setting the box to a specific time zone  would not help keep your system from freezing. I wish it would be as simple as that but it isn't..  I don't see any correlation at all and this has been discussed by my peers and superiors and they pretty much agree as well. I see this being done in the particular region I was talking about and everything else is ignored.  It is used a simple but temporary fix without really addressing the long term issue/cause.

 

 Usually the freezing involves some sort of equipment problem or (even more so) cabling/wiring issues. It  could be just as simple as a loose connection, a bad compression fitting going into the rg, or whole laundry list of things.

Re: dvr freeze fixed? Simple, but worked

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May 6, 2009 1:03:41 PM
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I've changed my time zone several times, at least at first, but then realized, like Pip said, that it just goes back to Samoan time regardless.
I've changed my time zone several times, at least at first, but then realized, like Pip said, that it just goes back to Samoan time regardless.

Re: dvr freeze fixed? Simple, but worked

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May 6, 2009 2:04:20 PM
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ACE - Master
The last time that I called a tech I was having lots of break ups and hiccups and jitters, she (a girl from the Philipenes) said I see that your time zone is set wrong.  It is set for "American Samoa."  She said "that could account for lots of your problems."
The last time that I called a tech I was having lots of break ups and hiccups and jitters, she (a girl from the Philipenes) said I see that your time zone is set wrong.  It is set for "American Samoa."  She said "that could account for lots of your problems."
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: dvr freeze fixed? Simple, but worked

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May 6, 2009 2:08:53 PM
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dhascall wrote:
The last time that I called a tech I was having lots of break ups and hiccups and jitters, she (a girl from the Philipenes) said I see that your time zone is set wrong.  It is set for "American Samoa."  She said "that could account for lots of your problems."

Well if that's the case, then I guess someone needs to let us know how to save our changes.  Like I said, I've tried it, always goes back to Samoan time.


dhascall wrote:
The last time that I called a tech I was having lots of break ups and hiccups and jitters, she (a girl from the Philipenes) said I see that your time zone is set wrong.  It is set for "American Samoa."  She said "that could account for lots of your problems."

Well if that's the case, then I guess someone needs to let us know how to save our changes.  Like I said, I've tried it, always goes back to Samoan time.

Re: dvr freeze fixed? Simple, but worked

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May 6, 2009 2:26:35 PM
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Master

so u guys  think because u see the first line in the drop down box its set wrong ??

 

i dont    check your time and zone and it will be correcct i bet.....

 

Manually Set Time/Date
off
 

 

 

 

my slant

randy

 

Time Line  

2009/05/06 16:25:12 CDT 3

Message Edited by randyl on 05-06-2009 04:36 PM

so u guys  think because u see the first line in the drop down box its set wrong ??

 

i dont    check your time and zone and it will be correcct i bet.....

 

Manually Set Time/Date
off
 

 

 

 

my slant

randy

 

Time Line  

2009/05/06 16:25:12 CDT 3

Message Edited by randyl on 05-06-2009 04:36 PM

Re: dvr freeze fixed? Simple, but worked

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May 6, 2009 2:42:45 PM
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I wonder if setting the time zone is also resetting some other bit or option that was his real problem. It is not fix for any freezing problems except whatever was causing Foxtvman's problem.  In his case it worked. It may be 100K more freezing pics calls before it helps someone else.  

 

It is not the fix all ills some SRs think it is for all the reasons stated and most of the time it is a waste of time. 

I wonder if setting the time zone is also resetting some other bit or option that was his real problem. It is not fix for any freezing problems except whatever was causing Foxtvman's problem.  In his case it worked. It may be 100K more freezing pics calls before it helps someone else.  

 

It is not the fix all ills some SRs think it is for all the reasons stated and most of the time it is a waste of time. 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: dvr freeze fixed? Simple, but worked

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May 6, 2009 2:44:56 PM
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You are absolutley right Randy...imagine that though LOL!!

 

Current Date and Time

Wednesday, May 6, 2009

04:44:08 PM

 

is the correct date and time.

 

You are absolutley right Randy...imagine that though LOL!!

 

Current Date and Time

Wednesday, May 6, 2009

04:44:08 PM

 

is the correct date and time.

 

Re: dvr freeze fixed? Simple, but worked

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May 8, 2009 3:25:47 PM
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Lol .... Guy from manila....think i had him the other day....when i call to upgrade to the 1225 stb dvr....and he didnt know anything....and he was supposed to be tier 2....he kept reading me my bill
Lol .... Guy from manila....think i had him the other day....when i call to upgrade to the 1225 stb dvr....and he didnt know anything....and he was supposed to be tier 2....he kept reading me my bill

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May 18, 2009 6:02:32 PM
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coleman1209 wrote:
Lol .... Guy from manila....think i had him the other day....when i call to upgrade to the 1225 stb dvr....and he didnt know anything....and he was supposed to be tier 2....he kept reading me my bill

Sorry you had to deal with that as well.. Not all are like that from Manila.

 

For me, it is just sad that this  whole time zone thing is a common "fix" that really in the end does nothing or solves the underlying problem yet I see it time and time again.


coleman1209 wrote:
Lol .... Guy from manila....think i had him the other day....when i call to upgrade to the 1225 stb dvr....and he didnt know anything....and he was supposed to be tier 2....he kept reading me my bill

Sorry you had to deal with that as well.. Not all are like that from Manila.

 

For me, it is just sad that this  whole time zone thing is a common "fix" that really in the end does nothing or solves the underlying problem yet I see it time and time again.

Re: dvr freeze fixed? Simple, but worked

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May 19, 2009 2:26:33 AM
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flourdude wrote:

foxtvman wrote:

I have been having many problems with freezing video on the dvr and affiliated stb's. So after 2 house calls and a dozen tech calls it came to this.

every time they reset the box they would forget to queue in the correct time zone.

once I put in correct time zone....wallah it was fixed.

I fired up 2 HDTV TV's and 2 SD TV's plus the internet to make sure I was using all bandwidth and the dvr's did not freeze up.

 

I can not believe this fixed this problem.

I thought I would pass along to help any others.


 

 Setting time zone for a box corrected freezing?

 

just out curiousity, was the tech who helped you on the phone from Manilla?  This is a common thing they say/do which is not true and does not exist at all.  And yes, I know that for a fact............

 

 

And no , I have nothing against the people from the Philippines.  

 

 

Message Edited by flourdude on 05-05-2009 08:38 PM

There are a lot of possible solution for picture freezing because there are also a lot of possible causes for that. There are times that with just changing the time zone on the rg will fix the issue but there are also times that sending a line tech will fix it .    The reason why changing the time zone on the rg is one of the possible fix for picture freezing because stbs and dvrs receive updates according to the time zone in the rg . and the  scheduled programs sometimes do not sync with the rg's time zone settings that is why picture will freeze.     But there are also picture freezing issues that needs more than just changing the time zone on the rg especially when intermittent connection with their internet is also experience that means it's probably something to do with a bad rg, cable wirings or the outside lines. 


flourdude wrote:

foxtvman wrote:

I have been having many problems with freezing video on the dvr and affiliated stb's. So after 2 house calls and a dozen tech calls it came to this.

every time they reset the box they would forget to queue in the correct time zone.

once I put in correct time zone....wallah it was fixed.

I fired up 2 HDTV TV's and 2 SD TV's plus the internet to make sure I was using all bandwidth and the dvr's did not freeze up.

 

I can not believe this fixed this problem.

I thought I would pass along to help any others.


 

 Setting time zone for a box corrected freezing?

 

just out curiousity, was the tech who helped you on the phone from Manilla?  This is a common thing they say/do which is not true and does not exist at all.  And yes, I know that for a fact............

 

 

And no , I have nothing against the people from the Philippines.  

 

 

Message Edited by flourdude on 05-05-2009 08:38 PM

There are a lot of possible solution for picture freezing because there are also a lot of possible causes for that. There are times that with just changing the time zone on the rg will fix the issue but there are also times that sending a line tech will fix it .    The reason why changing the time zone on the rg is one of the possible fix for picture freezing because stbs and dvrs receive updates according to the time zone in the rg . and the  scheduled programs sometimes do not sync with the rg's time zone settings that is why picture will freeze.     But there are also picture freezing issues that needs more than just changing the time zone on the rg especially when intermittent connection with their internet is also experience that means it's probably something to do with a bad rg, cable wirings or the outside lines. 

Re: dvr freeze fixed? Simple, but worked

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May 19, 2009 9:35:04 AM
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msIndependent wrote:

The reason why changing the time zone on the rg is one of the possible fix for picture freezing because stbs and dvrs receive updates according to the time zone in the rg . and the  scheduled programs sometimes do not sync with the rg's time zone settings that is why picture will freeze. 


 

There is simply no proof of that.  The RG loses it's time zone setting within a few hours whenever you go set it.  That's a bug in the RG.  Yet, even after the time zone setting is lost, there are no picture freezes (at least for my installation).  My RG runs perfectly (as does many other people's) for days with no time zone set.

 

The other problem with this logic is that the real-time clock on the RG and the clocks in the DVR/STB don't have anything to do with each other.  The RG and the STBs do not "talk" to each other.  The RG just routes packets -- that's all.  So this notion that the RG and the STBs are "out of sync" is laughable.

 

The only explanation I've seen regarding the RG's time zone that might have some merit (might - i.e. it makes sense but we still have no proof) is that the authorization/certificate mechanism between the RG and AT&T's system uses Kerberos, which is a time-based authentication protocol.  If the clock on the RG is not set correctly, the RG may not be able to authenticate and come up.  But even if we accept this explanation as possible, this would only explain a completely down RG (i.e. flashing red broadband or service light).  It cannot in any way explain picture freezes.

 

As an example of where the RG has lost it's time zone setting, look at this:

 

 

That is the RG with no time zone setting.  The time zone should be listed right underneath the current date and time, but it's not.

 

Now, if I select my correct time zone (GMT-6) and hit Save, I get this:

 

 

Now the proper time zone is listed.  But it will go away within 4-6 hours as the RG loses it again.

 

And it doesn't affect picture freezes!  Picture freezes are caused by outside or inside line issues, or bad (malfunctioning/broken) hardware, plain and simple.

 


msIndependent wrote:

The reason why changing the time zone on the rg is one of the possible fix for picture freezing because stbs and dvrs receive updates according to the time zone in the rg . and the  scheduled programs sometimes do not sync with the rg's time zone settings that is why picture will freeze. 


 

There is simply no proof of that.  The RG loses it's time zone setting within a few hours whenever you go set it.  That's a bug in the RG.  Yet, even after the time zone setting is lost, there are no picture freezes (at least for my installation).  My RG runs perfectly (as does many other people's) for days with no time zone set.

 

The other problem with this logic is that the real-time clock on the RG and the clocks in the DVR/STB don't have anything to do with each other.  The RG and the STBs do not "talk" to each other.  The RG just routes packets -- that's all.  So this notion that the RG and the STBs are "out of sync" is laughable.

 

The only explanation I've seen regarding the RG's time zone that might have some merit (might - i.e. it makes sense but we still have no proof) is that the authorization/certificate mechanism between the RG and AT&T's system uses Kerberos, which is a time-based authentication protocol.  If the clock on the RG is not set correctly, the RG may not be able to authenticate and come up.  But even if we accept this explanation as possible, this would only explain a completely down RG (i.e. flashing red broadband or service light).  It cannot in any way explain picture freezes.

 

As an example of where the RG has lost it's time zone setting, look at this:

 

 

That is the RG with no time zone setting.  The time zone should be listed right underneath the current date and time, but it's not.

 

Now, if I select my correct time zone (GMT-6) and hit Save, I get this:

 

 

Now the proper time zone is listed.  But it will go away within 4-6 hours as the RG loses it again.

 

And it doesn't affect picture freezes!  Picture freezes are caused by outside or inside line issues, or bad (malfunctioning/broken) hardware, plain and simple.

 

Re: dvr freeze fixed? Simple, but worked

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May 19, 2009 10:49:17 PM
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yeah, i was also thinking how timezone affects picture freezing....

 

coz one of the support also told that to me and i got confused with it...

 

i would agree that it has something to do with the line or the RG itself...

 

coz the RG is also an electric device which also works thesame thing as a router...

 

no power on and off creating a traffic to it causing picture freezing..

 

and by refreshing the box and the line, it will lessen or eliminate picture freezing...

 

thats my theory and i had been working on it...

yeah, i was also thinking how timezone affects picture freezing....

 

coz one of the support also told that to me and i got confused with it...

 

i would agree that it has something to do with the line or the RG itself...

 

coz the RG is also an electric device which also works thesame thing as a router...

 

no power on and off creating a traffic to it causing picture freezing..

 

and by refreshing the box and the line, it will lessen or eliminate picture freezing...

 

thats my theory and i had been working on it...

Re: dvr freeze fixed? Simple, but worked

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Mar 4, 2010 7:43:22 AM
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So how do you check or reset the time zone?

So how do you check or reset the time zone?

Re: dvr freeze fixed? Simple, but worked

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Mar 4, 2010 8:11:15 AM
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hold down the power button for about 5 seconds to soft reset the THDVR/STB... after the reset, it should automatically download the right time for you on there...if problem persists, contact Uverse tier 1 tech support at 1-866-912-8216...good luck!

hold down the power button for about 5 seconds to soft reset the THDVR/STB... after the reset, it should automatically download the right time for you on there...if problem persists, contact Uverse tier 1 tech support at 1-866-912-8216...good luck!

Re: dvr freeze fixed? Simple, but worked

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Mar 6, 2010 7:42:19 AM
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Hmm.. My local time is correct even though the Time Zone is ready Samoa.

 

I've had THDVR freezing problems on and off for months now. I'll be watching a program on a non-DVR STB and the program will freeze for a few seconds and then resume. It is very consistent that it will happen eventually within an hour of hitting "play" but very inconsistent as to exactly when and how long and how often it occurs. Here are some more symptoms.

 

1) If the program freezes and I go back and rewind it, it will almost always freeze again in the exact same place. It never freezes if I watch the recording directly from the DVR STB.

 

2) RG statistics show no errors.

 

3) It is more likely to freeze after around 30-40 minutes of continuous playback. It rarely freezes in the first half hour.

 

4) Occasionally, it will freeze during a fast forward operation. It will stay frozen until I hit the play button.

 

Any ideas?

Hmm.. My local time is correct even though the Time Zone is ready Samoa.

 

I've had THDVR freezing problems on and off for months now. I'll be watching a program on a non-DVR STB and the program will freeze for a few seconds and then resume. It is very consistent that it will happen eventually within an hour of hitting "play" but very inconsistent as to exactly when and how long and how often it occurs. Here are some more symptoms.

 

1) If the program freezes and I go back and rewind it, it will almost always freeze again in the exact same place. It never freezes if I watch the recording directly from the DVR STB.

 

2) RG statistics show no errors.

 

3) It is more likely to freeze after around 30-40 minutes of continuous playback. It rarely freezes in the first half hour.

 

4) Occasionally, it will freeze during a fast forward operation. It will stay frozen until I hit the play button.

 

Any ideas?

Re: dvr freeze fixed? (Not for me)

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marcindublin wrote:

Hmm.. My local time is correct even though the Time Zone is ready Samoa.

 

nope that is just the first line in the drop down box..

that is not your setting...

 

 

 

randy

 


marcindublin wrote:

Hmm.. My local time is correct even though the Time Zone is ready Samoa.

 

nope that is just the first line in the drop down box..

that is not your setting...

 

 

 

randy

 

Re: dvr freeze fixed? (Not for me)

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Mar 18, 2010 10:11:24 AM
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I just finished checking my time zone and sure enough it was set to Samoa, I changed it and now I will wait till tonight to see if I have any more freezes.

 

My system has been freezing every night varying between 7:30 to 9:30 (Central time), I was at the point of leaving U-Verse.

 

I caught three different installers and none of them knew about this, the next one I see I will fill them in.

 

Thanks y'all!!

I just finished checking my time zone and sure enough it was set to Samoa, I changed it and now I will wait till tonight to see if I have any more freezes.

 

My system has been freezing every night varying between 7:30 to 9:30 (Central time), I was at the point of leaving U-Verse.

 

I caught three different installers and none of them knew about this, the next one I see I will fill them in.

 

Thanks y'all!!

Re: dvr freeze fixed? Yay!

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Mar 18, 2010 10:21:18 PM
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I take it all back, although I did need to reset the time zone, I still had the freezes about the same times as usual :smileysad:

I take it all back, although I did need to reset the time zone, I still had the freezes about the same times as usual :smileysad:

Re: dvr freeze fixed? Yay!

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ACE - Expert

 


Startrekfanatic wrote:

I take it all back, although I did need to reset the time zone, I still had the freezes about the same times as usual :smileysad:


 

Call ts and request a tech be sent out.  You could have a dvr that is failing or some other issue.800.983-2811.  Call this number and go to tech support.

 

 


Startrekfanatic wrote:

I take it all back, although I did need to reset the time zone, I still had the freezes about the same times as usual :smileysad:


 

Call ts and request a tech be sent out.  You could have a dvr that is failing or some other issue.800.983-2811.  Call this number and go to tech support.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: dvr freeze fixed? Yay!

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Mar 23, 2010 8:39:17 PM
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Strange....

I went back to check and the time zone was reset back to the other country :smileysurprised: Not only that but it is still an hour off from the actual time.

 

I will check it again tomorrow and call them.

Strange....

I went back to check and the time zone was reset back to the other country :smileysurprised: Not only that but it is still an hour off from the actual time.

 

I will check it again tomorrow and call them.

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Mar 24, 2010 9:13:50 AM
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I set mine to central, and it is an hour behind (maybe it didnt do the day light savings?) Time here is 1113am, RG says 1013am. Any ideas?

I set mine to central, and it is an hour behind (maybe it didnt do the day light savings?) Time here is 1113am, RG says 1013am. Any ideas?

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Mar 24, 2010 11:10:08 AM
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I called Tech Support, he just had me unplug the unit, wait 30 seconds and plug it back in. :smileyindifferent: not that I hadn't tried that before.

 

Of course I will wait till it happens again and call them back while it is happening.

I called Tech Support, he just had me unplug the unit, wait 30 seconds and plug it back in. :smileyindifferent: not that I hadn't tried that before.

 

Of course I will wait till it happens again and call them back while it is happening.

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Mar 24, 2010 11:11:21 AM
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Mine is also an hour off, the tech guy said "As long as the Guide time is correct it should be OK.

Mine is also an hour off, the tech guy said "As long as the Guide time is correct it should be OK.

Re: dvr freeze fixed? Yay!

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Mar 24, 2010 4:51:02 PM
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Startrekfanatic wrote:

I just finished checking my time zone and sure enough it was set to Samoa, I changed it and now I will wait till tonight to see if I have any more freezes.

 

My system has been freezing every night varying between 7:30 to 9:30 (Central time), I was at the point of leaving U-Verse.

 

I caught three different installers and none of them knew about this, the next one I see I will fill them in.


 

 

Did you not read the information posted throughout the thread?

 

Your picture freezes have absolutely NOTHING to do with the time zone setting.  You can change that setting to anything you want, and it won't do one thing to your system operation.

 

 


Startrekfanatic wrote:

I just finished checking my time zone and sure enough it was set to Samoa, I changed it and now I will wait till tonight to see if I have any more freezes.

 

My system has been freezing every night varying between 7:30 to 9:30 (Central time), I was at the point of leaving U-Verse.

 

I caught three different installers and none of them knew about this, the next one I see I will fill them in.


 

 

Did you not read the information posted throughout the thread?

 

Your picture freezes have absolutely NOTHING to do with the time zone setting.  You can change that setting to anything you want, and it won't do one thing to your system operation.

 

Re: dvr freeze fixed? Yay!

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