Why would hop 2 times be so high?

Teacher

Why would hop 2 times be so high?

[ Edited ]

I have u-verse 12 mg internet and this happen all the time. I am unable to get t2 tech to understand this problem.

This is has been going on for months.

 

Does anyone have any ideas?

 

[IMG]http://i1094.photobucket.com/albums/i460/pbf888/Image1.jpg[/IMG]
[IMG]http://i1094.photobucket.com/albums/i460/pbf888/Image2.jpg[/IMG]

 

 

I can't get the images to come up fro photobucket, maybe it is a time thing.??

Message 1 of 18 (1,193 Views)
Expert

Re: Why would hop 2 times be so high?

Why is it that you believe that the times to hop 2 are causing any problem?

 

Hop 2 isn't responding to ICMP packets very fast, but is obviously routing other packets perfectly, since your total times to the destination sites are averaging around 50 msec.

 

 

This is the problem with traceroute -- it really doesn't tell you anything.  Routers on the internet treat ICMP packets as very low priority, so the times shown on a traceroute don't reflect the actual times for HTTP or other "real" packets.

 

Message 2 of 18 (1,173 Views)
Teacher

Re: Why would hop 2 times be so high?

Were you able to see the screen shots?

 

I quite frequently time out when clicking a a page link, large lag spikes while playing online 1st person games.

One check will show this hop to be in the 30 40ms range, next might go to 500 - 1300ms. it might stay like that for a few minutes or hours. That is if it resopnds at all.

 

When gaming the only thing that is on is the 1 gaming computer, nothing other than teamspeak is running. (no other background programs)

 

It looks like these links work.

 

http://i1094.photobucket.com/albums/i460/pbf888/Image2.jpg

 

http://i1094.photobucket.com/albums/i460/pbf888/Image1.jpg

 

here are a few realtime screen shots

 

http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-01-31-22-35-01.png
http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-01-31-22-34-07.png
http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-01-31-21-15-04.png
http://i1094.photobucket.com/albums/i460/pbf888/ErrorTable-2011-01-31-21-14-05.png
http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-01-31-21-13-58.png
http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-01-31-21-12-56.png
http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-01-31-21-11-49.png

Message 3 of 18 (1,162 Views)
Expert

Re: Why would hop 2 times be so high?

Yes, I was able to see your screenshots -- your links from the first post work with some editing.

 

Please post the bitloading tab from U-Verse Realtime.

 

Also post the IP/Profile page for the individual lines of your pair-bonded installation.  (Press the "1" key on your keyboard, take a screenshot, then press the "2" key and take a screenshot, then press the "0" key to go back to aggregate stats).

 

I suspect you have a problem with your pair-bonded installation, these screen shots will help track it down.

 

Message 4 of 18 (1,126 Views)
Teacher

Re: Why would hop 2 times be so high?

[ Edited ]

OK here they are.

I spent some time with T2 tech tonight and he found no problems again.

One thing he told me is that his line distance for my location is telling him I am at 8000 feet.

 

But he is sending a onsite tech tomorrow 4-9 pm

 

From what you said before the tracert program means nothing?

 

 

http://i1094.photobucket.com/albums/i460/pbf888/Bitloading-2011-02-01-04-02-32.png
http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-02-01-04-01-34_2.png
http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-02-01-04-01-17_1.png

Message 5 of 18 (1,109 Views)
Expert

Re: Why would hop 2 times be so high?

[ Edited ]

OK, your problem is line interference.  It's showing up on the bitloading graph in the 1.4-1.6 MHz range.

 

You should contact tier 2 and have them send a senior tech that can look for and eliminate these sources of interference. Possible sources include:

* Power line interference, such as:
* Fluorescent light ballasts
* High-intensity gas discharge lights like mercury vapor
* Grounding problems, such as improper ground at the NID, the pedestal, etc.
* Electrical system grounding problems, such as improper ground on the RG's outlet, the breaker panel, etc.
* HAM radio broadcasts in the HF band
* AM radio transmissions, such as a nearby radio station

Try to isolate any potential source of these problems and see if you can find one that eliminates the interference.

 

Also, you can look at this post for a description of how I found some interference on my own line.

 

Message 6 of 18 (1,074 Views)
Teacher

Re: Why would hop 2 times be so high?

Good info, I will start checking things out.

I have very little plugged in as I am trying to keep the electric bill as low as possible.

 

If I am not using a device it is turned off and disconnected from the power outlet (ie, power converters/transformers for laptops and the such).

 

Almost all of my electronics are plugged into IsoTel/Bar surge strips.

 

I will let you know what I find.

Message 7 of 18 (1,049 Views)
Teacher

Re: Why would hop 2 times be so high?

Now that I know what you are seeing, I see a big drop around the 100 - 200 range of the graph I posted, that could be one of my power strips as well then.

 

Guess I will be unplugging all of the to check.

 

 

Message 8 of 18 (1,039 Views)
Teacher

Re: Why would hop 2 times be so high?

Here is a bit load graph with only the breaker for the INDI and RD turned on.

 

I did a full power off of the INID and RD, pushed the reset button on the INID after resotring power.

 

I guess I am lost no, I thought I would see a good graph.

 

I have a induction type of ampprobe made by AMPPROBE, with the main disconnect off, I checked levels on both hots got nothing, but when I checked the nuteral I got 0.20 amps, I then checked both grounding wires (1 going outside to a grounding rod and the 1 to the water pipes) and I got  the same 0.20 amps. If this sayes anything.

 

 

http://i1094.photobucket.com/albums/i460/pbf888/No_Power_Bitloading-2011-02-01-14-41-26.png

Message 9 of 18 (1,015 Views)
Expert

Re: Why would hop 2 times be so high?

 


pbf888 wrote:

Here is a bit load graph with only the breaker for the INDI and RD turned on.

 

I did a full power off of the INID and RD, pushed the reset button on the INID after resotring power.

 

I guess I am lost no, I thought I would see a good graph.

 

I have a induction type of ampprobe made by AMPPROBE, with the main disconnect off, I checked levels on both hots got nothing, but when I checked the nuteral I got 0.20 amps, I then checked both grounding wires (1 going outside to a grounding rod and the 1 to the water pipes) and I got  the same 0.20 amps. If this sayes anything.

 

 

http://i1094.photobucket.com/albums/i460/pbf888/No_Power_Bitloading-2011-02-01-14-41-26.png


 

Very interesting.

 

It indicates you may have a grounding problem somewhere, because there's definitely not supposed to be any current on a ground wire.

 

Also, because it looks like you still have the interference even with everything powered off, the problem is outside your house.

 

You definitely need a tech to come take a look at this.  If all else failed to find the source of the interference, you might have him switch either or both lines to another pair or another port on the VRAD, or both just to see if it makes any difference.

 

Message 10 of 18 (1,001 Views)
Teacher

Re: Why would hop 2 times be so high?

I thought the same thing, been doing wiring for some time off and on from 110 to 480 vac never realy noticed anything like this before.  I will be contacting the power company.

 

I did talk with T2 and he was able to see the AM interference this time, he said the tech should be able to locate it.

 

One thing I did not say before is that I have a sheilded cable running from the INID to the pole and north on the street for about 300 feet, original cable is junk.  I told T2 that as well.

 

Now I will just wait and see what the tech finds tonight. If he can get here, we are getting a snow storm today, 10 - 16 inches overnight.  YUK!

 

I just wich I would have found this forum months ago.

 

Will let you know if he finds it and thanks for the help.

Message 11 of 18 (806 Views)
Teacher

Re: Why would hop 2 times be so high?

Sorry for the delay on responding, the electric company showed up the same day and said the voltage on the neutral was within limits.

My U-Verse repair appointment was delayed till Sat. Because of the snow storm we had here.

My issues with interference have not gone away, if anything they have increased, I keep getting time outs on loading web pages.

Looking forward to seeing what the Tech has to say about my trouble on Saturday.

 

http://i1094.photobucket.com/albums/i460/pbf888/Bitloading-2011-02-04-02-38-13.png
http://i1094.photobucket.com/albums/i460/pbf888/Bitloading-2011-02-04-02-38-03.png

Message 12 of 18 (777 Views)
Teacher

Re: Why would hop 2 times be so high?

Well I have had 2 more techs and at least 1 lineman since my last post.

A lineman found a bonding issue yesterday and thought it was fixed.

 

I removed all power from the INID and the RG for about 30 min. After that did a restart and reset of both.

Looked at realtime and nothing changes, still getting time outs when going to different web sites.

 

T2 does see RF interference but they can't seem to find all the problems in the line and get it fixed.

 

I had 1 tech tell me that they won't install if they have to set profile rate to the 19200 that I am on.

 

After having over 30 tech's onsite since Sept. 15, 2010 I am calling it.

I have given these people more than enough time to resolve all the issues with this.

From what I have seen they don't seem to have the training to make it work.

 

 

Here are my last posting of realtime screen shots.

 

http://i1094.photobucket.com/albums/i460/pbf888/Bitloading-2011-02-10-17-12-36.png
http://i1094.photobucket.com/albums/i460/pbf888/Bitloading-2011-02-10-17-12-30.png
http://i1094.photobucket.com/albums/i460/pbf888/ErrorTable-2011-02-10-17-12-15.png
http://i1094.photobucket.com/albums/i460/pbf888/ErrorTable-2011-02-10-17-12-08.png
http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-02-10-17-12-00.png
http://i1094.photobucket.com/albums/i460/pbf888/Stats-2011-02-10-17-11-54.png

 

 

Message 13 of 18 (715 Views)
Teacher

Re: Why would hop 2 times be so high?

After a call to the retention number, my case has been turned over to the advanced repair department, they are dispatching again today to check the lines.  The lady I talked to will call me Monday to see how things are going.

If not working she will be sending it to another team to work on the problem.

 

On a side note, I had been talking with someone from the frequent dispatch department late last year, who I was told last January did not work for them -and that he made no notes in my service record. The lady I was just talking to found him in about 20 seconds, he had made notes in my file.

Message 14 of 18 (684 Views)
Expert

Re: Why would hop 2 times be so high?

For any future calls, get the employee ID of the person you speak with.  In cases like this, you need to keep your own records; I'm speaking from personal experience.

 

Message 15 of 18 (662 Views)
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