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Volume dropped on DVR

Scholar

Volume dropped on DVR

 

I called Uverse yesterday to get a confirmation number to return one of my STB's I'm not using anymore.  I received the number and then the person told me she was going to waive my $10 HD fee for 6 months.  I'm not sure why but I wasn't going to put up a fuss :smileyhappy:.  Later last night I turned everything on and the volume was down so low I could not hear anything.  I normally listen at about the -40dB range on my Yamaha.  I had to go up to about +10dB on the volume setting to be able to hear.  I NEVER go that high with the volume (normally).  I should have seen the furniture moving!   I checked the Moto DVR volume setting and it was still at the maximum setting of 25.  Rebooted the DVR - no change.  Rebooted the RG - no change.  Recycled the Yamaha - no change.  Checked other inputs (CD, PS3, etc) and volume was fine.  I changed the DVR from Surround to Stereo and the volume is normal again.  Normally, being in Stereo dropped the volume a few dB's from Surround.  Last night it was just the opposite, by a MUCH higher margin.

 

So, did something happen when I disconnected the unused STB?  Did my account get changed somehow at Uverse when it was changed by the Tech to de-activate the STB?  Is the DVR bad and the timing is just a coincidence?  I haven't called Tech Support yet - thought I'd ask here just in case I'd done something stupid. 

 

Any ideas on this one...? 

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Message 1 of 253
Contributor

Re: Volume dropped on DVR

Add me to the list- McKinney, TX. I've had the audio drop outs for about two or three years, and then a couple weeks ago the surround sound from the Yamaha amp dropped to nothing. Everything is set to stereo for the time being.

 

Two hours on the phone with Tier II and Retentions got me $10 off for six months and HBO for three months.

 

The Tier I guy of course had no idea of the problem, The Tier II guy was also just as useless-- I asked him to check out this thread and then he stopped asking me to reset my boxes, etc etc..

 

The Tier II told me that they have no access to a database of other customer's complaints, he can only do a neighborhood search to see if anyone close to me is having similar issues. What kind of support group doesnt share information with eachother?

 

I just received a call back from him after he spoke with his manager and he thinks the fix could be out next week, but seriously how many times did we hear that about the 5.1 drop outs?

Message 121 of 253

Re: Volume dropped on DVR

I'm using an Onkyo receiver and do not have this issue.  I am counting my blessings.....

 


I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion.
Message 122 of 253
Teacher

Re: Volume dropped on DVR

I also have an Onkyo receiver and experience the problem only on my rear surrounds and only while using the THX listening mode. When it first started, I thought I had blown my 2 rear speakers, but when I switched inputs, it was ok. I was watching Fox the first time I had the problem and for a day or two, that's the only place I encountered it. I started exchanging e-mails with the local Fox engineer and what was funny, they DID have a sound issue on the day I first noticed the problem. Something to do with their encoder doing a restart. Then I started to get the distortion on other stations. It is not there all the time, just when there is a lot of surround activity. Mostly action scenes and music. The worst is the Fox show Glee. They mix that with heavy rear sounds for some reason and it is really bad. Fortunately, I can just switch my mode and the distortion goes away, but it still doesn't sound like it did before. Balance and tone is way off. I'm just glad it's not my speakers.

Message 123 of 253
Contributor

Re: Volume dropped on DVR

Hello all,

 

thank goodness I found this thread, as I spent two evenings trying to troubleshoot this, thinking the dog bumped something on the receiver, and/or the STB went bad. (add me to the list of Pioneer VSX-1018AH)

 

My question is:  I'd really really prefer NOT to have to call AT&T to complain so I get some 6-month discount/credit.... can I be lazy and do the online chat and get someone that way to authorize this?

 

Thanks,

   Brian

Message 124 of 253
Scholar

Re: Volume dropped on DVR

The online chat folks are limited in what they can do in terms of credits.  You would need to talk to the retentions department who would deal with retention credits and not the technical issues themselves.   You could call the main cust svc number and then be asked to transfer to retentions.

Message 125 of 253
Scholar

Re: Volume dropped on DVR

Click_clack,

 

You might not be having it because your DVR or STB has its digital output set to stereo.   That is the temporary workaround for this issue anyways.  Check that setting.  You might be missing out on getting 5.1 output once the problem is fixed.

Message 126 of 253

Re: Volume dropped on DVR


Banzai wrote:

Click_clack,

 

You might not be having it because your DVR or STB has its digital output set to stereo.   That is the temporary workaround for this issue anyways.  Check that setting.  You might be missing out on getting 5.1 output once the problem is fixed.


No, my DVR is set to surround.  I do get a bit of audio drop when it is dolby, not much to get my dander up, tho, or maybe I am just used to it.

 

What I replied to was that I did not get the volume drop on HD this thread is referring to.  And I am still counting my blessings on it.....

 


I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion.
Message 127 of 253
Scholar

Re: Volume dropped on DVR

Based on the nature of this problem, we would not expect anyone to be ok unless they somehow were missed by the updates that may have caused the issue.  Hence the question about the digital output setting.  And you are connected via HDMI or optical for sound to your AV receiver?

Message 128 of 253
Expert

Re: Volume dropped on DVR

Everyone's Dolby Digital stream is affected, on optical or HDMI.

 

The differences in what it sounds like depend on the AV receiver.  There are some AV receivers that will have distortion, others that will just have low volume, some that have both problems, and some that have neither problem.  It depends on how the DD decoder chipset in the AV receiver reacts when the dialnorm value is missing.

 

Regardless of that fact that there may be some AV receivers that aren't affected, the Dolby Digital specification requires the dialnorm value to be in the compressed audio stream.  If it isn't there, the stream is out of spec and non-compliant.

 

If worst comes to worst, I will register a complaint with Dolby.  Dolby Labs are ruthless when it comes to the licensing agreement for their double-D logo.  The Dolby Digital symbol/trademark is on the front of the Motorola VIP 1200/1216/1225.  If it's brought to Dolby's attention that the STB is putting out a non-compliant stream, Dolby will yank AT&T's logo licensing agreement quicker than a dropout occurs. :smileyhappy:

 

Message 129 of 253

Re: Volume dropped on DVR


Banzai wrote:

Based on the nature of this problem, we would not expect anyone to be ok unless they somehow were missed by the updates that may have caused the issue.  Hence the question about the digital output setting.  And you are connected via HDMI or optical for sound to your AV receiver?


FWIW (based on SomeJoe's reply) optical from dvr to AV receiver.

 


I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinion.
Message 130 of 253
Scholar

Re: Volume dropped on DVR

I didn't think about the possibility that some AV receivers would not have a perceptible issue.  If that is the case for you, then that is great.  I don't think my old AV receiver had significant audio drop out issues, but the new one (Pioneer) certainly has the current low volume/distortion issue.

Message 131 of 253
Teacher

Re: Volume dropped on DVR

My pioneer is giving me issues as well.  Has to be a software issue.  It was working fine until about 3 weeks ago.

Message 132 of 253
Highlighted
Tutor

Re: Volume dropped on DVR

I also have this issue.

 

I finally decided to make a post (had to register with the forum) just to add in my comments. First, I watch a ton of HD content each week on ABC, CBS, etc. and of course cable type channels such as Syfy, Spike, etc.

 

I have a Samsung LED DLP and Yamaha surround receiver (very nice setup) and I love high quality sound. I used HDMI from my DVR to the TV and then optical for sound from the DVR to receiver. I noticed a few weeks ago that some of my DVR'd programs were having the extremely low drop in volume, virtually made me double check one of the early posters when he said he had yamaha receiver, etc. as it sounded as if I had typed it, lol. So anyways, yea at first I thought it was some crap to do with like CBS or NBC or something, then I noticed as I watched my DVR programs that is was across all the lower tier HD channels... and just like everybody else, a week or two ago now it spread to all the expanded HD channels =*(

 

When I first encountered the problem, I immediately went in and checked some items on the sound, like stereo and surround options and found that if I switched to 2.1 that sound was great. This let me know right away this was a problem with the 5.1 sound and not the receiver because switching streams on the DVR fixing the issue wouldn't mean my receiver suddenly went belly up on the dolby digital chip or something, haha. Another thing was that I had noticed in the past how the DVR menu sounds only show up in Stereo mode, I have no menu sounds in surround sound option, which I thought was strange. Finally, I also wanted to point out I've always had those drops outs everybody speaks of where I lose volume for a split second on live and DVR'd programs. I've had ATT u200 service for about 2.5 months now.

 

Hope this helps confirm what everybody here already knows, that this really sucks!!!! =*(

Message 133 of 253
Tutor

Re: Volume dropped on DVR

I have distortion but no sound level drop... Pioneer 1019AH-K

 

BTW... dont let them convince you on the $10/month x 6  + HBO... these are their regular promotions you can ask for every 6 months anyways

 

I asked for more and after speaking to a bunch of people, got significantly more... Make them understand that you do not pay ~$100 for SD and $10 for HD... you pay $110 for HD... nobody gives a crap about SD these days (at least not people with surround sound systems worth a darn)

Message 134 of 253
Contributor

Re: Volume dropped on DVR

I am so thankful I found this forum and this topic. Driving me nuts for a week or so now. I am wondering if any of you guys with a Pioneer reciever (like me VSX-1019AH) have had the opportunity to swap it fout with another brand just to see if it changes anything. I have switched STB, cables (HDMI and Optical) to try and remedy and no change. However, my other set-up with an older Sony reciever and optical cable has no problems whatsoever in decoding 5.1. Both are set to "surround sound". Why is it only affecting my Pioneer system?? I am worried that this problem is more pronounced with certain brands of equipment (most of the folks jumping into this discussion have a Pioneer or Yamah). I am considering going to Best Buy today and purchasing (then returning) some other unit just to see what happens. Anyone out there try a different receiver yet??

 

Thanks so much for your info throughout this discussion.

Message 135 of 253
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