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Uverse Internet is Frustratingly slow and latent.


Uverse Internet is Frustratingly slow and latent.

Im hoping there is a networking inclined folks out here somewhere. Recently had my broadband service "Upgraded" by ATT to U-Verse. Its basically been a clusterbomb from day one and I dont really have it pegged why. Sometimes I get the correct 16+ Mbps down (paying for 18) but a vast majority of the time it is somewhere in the vicinity of 2-4. The ping times are also atrocious. 300+ ms. Has anyone else experienced this with uverse? Posted my latest trace route below just for the fark of it. Tech tried moving the RG all over the place and it does nothing. Another just left and said he fixed a short in the line...things have since gotten slower. Any thoughts would be greatly appreciated. 

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.


Tracing route to []
over a maximum of 30 hops:

1 1 ms 2 ms 2 ms homeportal []
2 361 ms 371 ms 368 ms [76
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 352 ms 355 ms 351 ms
7 354 ms 374 ms 367 ms []
8 351 ms 56 ms 70 ms
9 395 ms 354 ms 360 ms
10 402 ms 380 ms 375 ms
11 395 ms 383 ms 382 ms []

Trace complete.

Message 1 of 6
ACE - Expert

Re: Uverse Internet is Frustratingly slow and latent.

18M internet has been reported to be goofy/buggy in all 3 forums and the techs agree something is wrong w/18M internet.  I'd contact David and his tier2 team here:

Follow the directions under TROUBLES w/UVerse or install problems and hopefully they will solve your 18M problem, good luck. Smiley Wink



Please NO SD stretch-o-vision or 480 SD HD Channels
1-866-465-1496 for direct TS to avoid Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6

Re: Uverse Internet is Frustratingly slow and latent.

You may also want to run U-Verse Realtime and post the screenshots of the IP/Profile tab and Bitloading tab.  This will tell us if there are any line issues that need to be looked at.


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Message 3 of 6

Re: Uverse Internet is Frustratingly slow and latent.

Take a look at Internet Traffic Report, network traffic across the country has been slow for several weeks now due to several of the major routers being complete out.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 4 of 6

Re: Uverse Internet is Frustratingly slow and latent.

Thanks all for the suggestions. This was the result of using Uverse Realtime. I only have a cursory networking understanding so a majority of the data didnt mean much to me.

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Message 5 of 6

Re: Uverse Internet is Frustratingly slow and latent.

It looks like there are no problems with your line.


Contact David as Chris suggested above and let him get to the bottom of it.


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Message 6 of 6
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