Update last night

ACE - Master

Update last night

Our DVR and two STB's updated last night. Now we have WAN Profile: 0 SD/4 HD and Ingress Profile: 1 SD/3 HD

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Expert

Re: Update last night

 


ddcounts wrote:

 

Mine apparently was in the middle of being updated and I didn’t realize it. It was not coming on so I immediately power cycled the DVR.  I'm guessing now not a smart move as I saw one gear, then two, the red X with two dots.  I did the ATT chat thing and they had me power cycle again.  That time it did come back up, but all my recordings were gone (big bummer).  That lasted about an hour then the screen froze then went to the three circles (I think), I power cycled again and after it went through the gear stuff again it's hung at the red x and two dots.  Any ideas or suggestions would be most appreciated!


 

 

This sounds like you have a bad DVR.

 

Call tech support, have them send a premises tech to come replace it with a new one.

 

Message 16 of 18
Expert

Re: Update last night

I got the update at about 2:30am dst Nov.1st.  A translucent box popped up on the screen and stated that the 0sd/4hd update had just been downloaded.  There were two buttons that I could choose they were restart system later and restart system now.  I guess I will restart the system when I get an hdtv and subscribe to the hd programming later.Smiley Wink

Message 17 of 18
Teacher

Re: Update last night

SF Bay Area: Updated tp 0/4 HD as others. Updated last nite. --Lazarus
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