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Posted Jul 3, 2010
10:15:57 AM
U-Verse Realtime v1.3.0.0

U-Verse Realtime v1.3.0.0 is released.

The program (.exe installer) may be downloaded here.

 

If you have already installed v1.2.x.x, you can install this version on top of it and it will upgrade.  Those versions will also auto-update to this new version.

 

U-Verse Realtime is a standalone program that can retrieve information from a typical residential installation of the AT&T U-Verse IPTV system. Some of the information displayed consists of VDSL line analysis, network interface data rates, DVR information, and STB channel and stream information. This program requires that your U-Verse Residential Gateway (the 2Wire 3800HGV) be running firmware version 6.1.9.24 only. Previous versions will not work with this program.

 

U-Verse Realtime v1.3.0.0 is the evolution of the previous program, 2WireRealtime. The new features added to UVerse Realtime expand its functionality beyond simply looking at statistics from the 2Wire 3800HGV router, so the program was renamed to better reflect its scope. 2WireRealtime will not auto-update to U-Verse Realtime, you must download the new installer.

 

A significant improvement in this version is the elimination of the requirement to be directly connected to the RG.  Also, the large amount of IPTV traffic that was generated to the computer running U-Verse Realtime is no longer present.

 

Fixes and New Features

 

  • Change STB detection method to use SSDP packets vice IGMP
  • Remove IGMP query packet generation
  • Eliminate requirement to be directly-connected to the RG
  • Eliminate large bandwidth usage to computer running UVRT
  • Streams Analysis now tracks WAN streams, DVR Ingress streams, and DVR Egress streams
  • STBs and Channels now tracks which streams are being watched and recorded
  • STBs and Channels now tracks separately if a STB is watching VOD or Recorded TV separately from "Off"
  • Decoupled stream gathering thread from STB Channels information display thread to remove multithreading bug
  • STBs and Channels now updates more quickly, reflecting stream changes in less than 5 seconds
  • Improve accuracy of time left for recording on DVR for both HD and SD
  • Add profile override for WAN, DVR Ingress, and DVR Egress
  • Update channel database, Chicago locals now included, fix QVC & HSN channel numbers
  • Fix crash when selecting an invalid NIC, add user-friendly error message
  • Fix date/time not locked onto Windows form when window resized
  • Add renaming of STBs on Coax/HPNA tab
  • Remove warning dialog box before enabling STB Channels/Streams gathering, no longer required
  • Remember selected tab on program startup
  • Add better graceful shutdown code for background threads
  • Tweak highlighting colors
  • Update main documentation (ReadMe) with new features and screenshots
  • Update technical documentation with contents of U-Verse pseudo-SSDP packets

 

A peek at the new STB Channels/Streams screen:

 

 

 

As always, please post here with comments or bugs.

 

U-Verse Realtime v1.3.0.0 is released.

The program (.exe installer) may be downloaded here.

 

If you have already installed v1.2.x.x, you can install this version on top of it and it will upgrade.  Those versions will also auto-update to this new version.

 

U-Verse Realtime is a standalone program that can retrieve information from a typical residential installation of the AT&T U-Verse IPTV system. Some of the information displayed consists of VDSL line analysis, network interface data rates, DVR information, and STB channel and stream information. This program requires that your U-Verse Residential Gateway (the 2Wire 3800HGV) be running firmware version 6.1.9.24 only. Previous versions will not work with this program.

 

U-Verse Realtime v1.3.0.0 is the evolution of the previous program, 2WireRealtime. The new features added to UVerse Realtime expand its functionality beyond simply looking at statistics from the 2Wire 3800HGV router, so the program was renamed to better reflect its scope. 2WireRealtime will not auto-update to U-Verse Realtime, you must download the new installer.

 

A significant improvement in this version is the elimination of the requirement to be directly connected to the RG.  Also, the large amount of IPTV traffic that was generated to the computer running U-Verse Realtime is no longer present.

 

Fixes and New Features

 

  • Change STB detection method to use SSDP packets vice IGMP
  • Remove IGMP query packet generation
  • Eliminate requirement to be directly-connected to the RG
  • Eliminate large bandwidth usage to computer running UVRT
  • Streams Analysis now tracks WAN streams, DVR Ingress streams, and DVR Egress streams
  • STBs and Channels now tracks which streams are being watched and recorded
  • STBs and Channels now tracks separately if a STB is watching VOD or Recorded TV separately from "Off"
  • Decoupled stream gathering thread from STB Channels information display thread to remove multithreading bug
  • STBs and Channels now updates more quickly, reflecting stream changes in less than 5 seconds
  • Improve accuracy of time left for recording on DVR for both HD and SD
  • Add profile override for WAN, DVR Ingress, and DVR Egress
  • Update channel database, Chicago locals now included, fix QVC & HSN channel numbers
  • Fix crash when selecting an invalid NIC, add user-friendly error message
  • Fix date/time not locked onto Windows form when window resized
  • Add renaming of STBs on Coax/HPNA tab
  • Remove warning dialog box before enabling STB Channels/Streams gathering, no longer required
  • Remember selected tab on program startup
  • Add better graceful shutdown code for background threads
  • Tweak highlighting colors
  • Update main documentation (ReadMe) with new features and screenshots
  • Update technical documentation with contents of U-Verse pseudo-SSDP packets

 

A peek at the new STB Channels/Streams screen:

 

 

 

As always, please post here with comments or bugs.

 

U-Verse Realtime v1.3.0.0

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Jul 13, 2010 8:01:24 AM
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Expert

I don't currently have another update in the works at the moment, I'm kind of debating what else to add.  There's been a few requests for some things that I might try.

 

  • One person wanted some U-Voice information, but since I don't have U-Voice it would be difficult for me to put this in.  Plus I'm not sure of what all I would display or how useful it would in troubleshooting.
  • I'm debating making an operating point graph that combines all the line statistics onto one visual representation.  It would allow you to see if one of the line parameters is not consistent with the others.
  • I have had requests to add logging of channels and channel changes, with reporting on how many hours of TV have been watched by a particular STB, report on what channel was being watched at a given time, etc.  This is difficult to do without a small SQL database, so I'm not sure I want to put this in.
  • I do want to do some minor updates, such as revamp the autoupdater (the code is a mess), put in some code to migrate settings between versions, etc.
  • I might put something in to make it easy to submit a channel into the channel database right from the program.
  • I'm not sure what the reaction would be on this, but it's something I've thought about: I want to make it an option to submit your line stats for anonymous data collection.  It would report your line stats to my server, which would then make public a database of those stats so that we can see what the "typical" range of U-Verse installations looks like.  No personal information would be collected.

 

I don't currently have another update in the works at the moment, I'm kind of debating what else to add.  There's been a few requests for some things that I might try.

 

  • One person wanted some U-Voice information, but since I don't have U-Voice it would be difficult for me to put this in.  Plus I'm not sure of what all I would display or how useful it would in troubleshooting.
  • I'm debating making an operating point graph that combines all the line statistics onto one visual representation.  It would allow you to see if one of the line parameters is not consistent with the others.
  • I have had requests to add logging of channels and channel changes, with reporting on how many hours of TV have been watched by a particular STB, report on what channel was being watched at a given time, etc.  This is difficult to do without a small SQL database, so I'm not sure I want to put this in.
  • I do want to do some minor updates, such as revamp the autoupdater (the code is a mess), put in some code to migrate settings between versions, etc.
  • I might put something in to make it easy to submit a channel into the channel database right from the program.
  • I'm not sure what the reaction would be on this, but it's something I've thought about: I want to make it an option to submit your line stats for anonymous data collection.  It would report your line stats to my server, which would then make public a database of those stats so that we can see what the "typical" range of U-Verse installations looks like.  No personal information would be collected.

 

Re: U-Verse Realtime v1.3.0.0

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Jul 13, 2010 8:11:27 AM
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ACE - Expert

How about a way to check your service when you are away from home.  To see if it is operating correctly.  This would be hand to know if you are on vacation and have recordings scheduled.  I don't know if this would be an infringement issue, but a way to remotely reboot your equipment would be cool too. 

How about a way to check your service when you are away from home.  To see if it is operating correctly.  This would be hand to know if you are on vacation and have recordings scheduled.  I don't know if this would be an infringement issue, but a way to remotely reboot your equipment would be cool too. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: U-Verse Realtime v1.3.0.0

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Jul 13, 2010 8:47:45 AM
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Funny you mention that. :smileyhappy:

 

I have toyed with the idea of a mobile application that would basically reflect some of the same service parameters.  e.g. be able to see the channels/streams in use on your phone.

 

I have never written an Android application but that's where I might try to develop this.

 

As far as reboots, I could reboot the RG, but I don't think I can do anything with the STBs, there's simply no interface with them over the network.

 

 

Funny you mention that. :smileyhappy:

 

I have toyed with the idea of a mobile application that would basically reflect some of the same service parameters.  e.g. be able to see the channels/streams in use on your phone.

 

I have never written an Android application but that's where I might try to develop this.

 

As far as reboots, I could reboot the RG, but I don't think I can do anything with the STBs, there's simply no interface with them over the network.

 

 

Re: U-Verse Realtime v1.3.0.0

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Jul 13, 2010 12:41:14 PM
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Scholar

 I love your program. Thanks. Also since I just bought a new Android phone I would be interested in a phone application if you do develop one.

 

 Bob

 I love your program. Thanks. Also since I just bought a new Android phone I would be interested in a phone application if you do develop one.

 

 Bob

Re: U-Verse Realtime v1.3.0.0

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Jul 14, 2010 7:15:53 AM
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ACE - Expert

Hm... a way to see what the kids are watching when you're not at home... :smileyhappy:

Hm... a way to see what the kids are watching when you're not at home... :smileyhappy:

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: U-Verse Realtime v1.3.0.0

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Jul 21, 2010 6:40:24 AM
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Tutor

1833i6108841D45C144FC

 

I have been having problems with netflix streaming, I see a bit of red and orange on this tool.   But I have no idea what any of it means.  Should I be concerned, do you need to see anythign else?

1833i6108841D45C144FC

 

I have been having problems with netflix streaming, I see a bit of red and orange on this tool.   But I have no idea what any of it means.  Should I be concerned, do you need to see anythign else?

Re: U-Verse Realtime v1.3.0.0

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Jul 21, 2010 10:38:17 AM
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ACE - Expert

It means that you have no overhead on the 32/5 profile bitwise and should go back to 25/2 (to have headroom and probably avoid problems) if you are having any Uverse TV problems (not Netflix).   Surprising that 39M is a problem on 35/2, post the bit loading page to see if you might have a bridge tap affecting you. :smileywink:


Chris

_____________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

It means that you have no overhead on the 32/5 profile bitwise and should go back to 25/2 (to have headroom and probably avoid problems) if you are having any Uverse TV problems (not Netflix).   Surprising that 39M is a problem on 35/2, post the bit loading page to see if you might have a bridge tap affecting you. :smileywink:


Chris

_____________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: U-Verse Realtime v1.3.0.0

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Jul 21, 2010 5:21:33 PM
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1841i9F074545D5C89292

 

Here is the bitloading screenshot.

1841i9F074545D5C89292

 

Here is the bitloading screenshot.

Re: U-Verse Realtime v1.3.0.0

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Jul 25, 2010 10:30:28 PM
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 SomeJoe7777:

 

Here are the channel / multicast IP mappings for the San Francisco / Oakland / San Jose , CA Market (My ZIP: 94547) to add to the database:

 

 

ChannelIDIP
2KTVU 2, Oakland, CA (FOX)239.192.38.1
3KNTV 11, San Jose, CA (NBC)239.192.38.6
4KRON 4, San Francisco, CA (MyNet)239.192.38.2
5KPIX 5, San Francisco, CA (CBS)239.192.38.3
6KICU 36, San Jose, CA (IND)239.192.38.11
7KGO 7, San Francisco, CA (ABC)239.192.38.4
8KTSF 26, San Francisco, CA (IND)239.192.38.9
9KQED 9, San Francisco, CA (PBS)239.192.38.5
13KDTV 14, San Francisco, CA (Univision)239.192.38.7
19KFSF 66, Vallejo, CA (Futura)239.192.38.19
20KOFY 20, San Francisco, CA (IND)239.192.38.8
22KRCB 22, Cotati, CA (PBS)239.192.38.40
25KTLN 68, Novato, CA (TLN)239.192.38.30
32KMTP 32, San Francisco, CA (IND)239.192.38.29
38KCNS 38, San Francisco, CA (IND)239.192.38.16
42KTNC 42, Concord, CA (Estrella)239.192.38.12
43KCSM 60, San Mateo, CA (PBS)239.192.38.13
44KBCW 44, San Francisco, CA (CW)239.192.38.14
48KSTS 48, San Jose, CA (Telemundo)239.192.38.15
54KTEH 54, San Jose, CA (PBS)239.192.38.17
65KKPX 65, San Jose, CA (ION)239.192.38.18
1002KTVU 2 HD, Oakland, CA (FOX)239.192.38.23
1003KNTV 11 HD, San Jose, CA (NBC)239.192.38.21
1004KRON 4 HD, San Francisco, CA (MyNet)239.192.38.25
1005KPIX 5 HD, San Francisco, CA (CBS)239.192.38.22
1006KICU 36 HD, San Jose, CA (IND)239.192.38.28
1007KGO 7 HD, San Francisco, CA (ABC)239.192.38.20
1009KQED 9 HD, San Francisco, CA (PBS)239.192.38.24
1013KDTV 14 HD, San Francisco, CA (Univision)239.192.38.31
1019KFSF 66 HD, Vallejo, CA (Futura)239.192.38.35
1020KOFY 20 HD, San Francisco, CA (IND)239.192.38.27
1022KRCB 22 HD, Cotati, CA (PBS)239.192.38.34
1044KBCW 44 HD, San Francisco, CA (CW)239.192.38.26
1048KSTS 48 HD, San Jose, CA (Telemundo)239.192.38.33
1065KKPX 65 HD, San Jose, CA (ION)239.192.38.32

 

And here's the info for an international channel I receive:

 

3682TFC, The Filipino Channel239.192.5.189

 SomeJoe7777:

 

Here are the channel / multicast IP mappings for the San Francisco / Oakland / San Jose , CA Market (My ZIP: 94547) to add to the database:

 

 

ChannelIDIP
2KTVU 2, Oakland, CA (FOX)239.192.38.1
3KNTV 11, San Jose, CA (NBC)239.192.38.6
4KRON 4, San Francisco, CA (MyNet)239.192.38.2
5KPIX 5, San Francisco, CA (CBS)239.192.38.3
6KICU 36, San Jose, CA (IND)239.192.38.11
7KGO 7, San Francisco, CA (ABC)239.192.38.4
8KTSF 26, San Francisco, CA (IND)239.192.38.9
9KQED 9, San Francisco, CA (PBS)239.192.38.5
13KDTV 14, San Francisco, CA (Univision)239.192.38.7
19KFSF 66, Vallejo, CA (Futura)239.192.38.19
20KOFY 20, San Francisco, CA (IND)239.192.38.8
22KRCB 22, Cotati, CA (PBS)239.192.38.40
25KTLN 68, Novato, CA (TLN)239.192.38.30
32KMTP 32, San Francisco, CA (IND)239.192.38.29
38KCNS 38, San Francisco, CA (IND)239.192.38.16
42KTNC 42, Concord, CA (Estrella)239.192.38.12
43KCSM 60, San Mateo, CA (PBS)239.192.38.13
44KBCW 44, San Francisco, CA (CW)239.192.38.14
48KSTS 48, San Jose, CA (Telemundo)239.192.38.15
54KTEH 54, San Jose, CA (PBS)239.192.38.17
65KKPX 65, San Jose, CA (ION)239.192.38.18
1002KTVU 2 HD, Oakland, CA (FOX)239.192.38.23
1003KNTV 11 HD, San Jose, CA (NBC)239.192.38.21
1004KRON 4 HD, San Francisco, CA (MyNet)239.192.38.25
1005KPIX 5 HD, San Francisco, CA (CBS)239.192.38.22
1006KICU 36 HD, San Jose, CA (IND)239.192.38.28
1007KGO 7 HD, San Francisco, CA (ABC)239.192.38.20
1009KQED 9 HD, San Francisco, CA (PBS)239.192.38.24
1013KDTV 14 HD, San Francisco, CA (Univision)239.192.38.31
1019KFSF 66 HD, Vallejo, CA (Futura)239.192.38.35
1020KOFY 20 HD, San Francisco, CA (IND)239.192.38.27
1022KRCB 22 HD, Cotati, CA (PBS)239.192.38.34
1044KBCW 44 HD, San Francisco, CA (CW)239.192.38.26
1048KSTS 48 HD, San Jose, CA (Telemundo)239.192.38.33
1065KKPX 65 HD, San Jose, CA (ION)239.192.38.32

 

And here's the info for an international channel I receive:

 

3682TFC, The Filipino Channel239.192.5.189

Re: U-Verse Realtime v1.3.0.0

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Jul 25, 2010 11:04:11 PM
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thereviewer,

 

The bitloading graph doesn't look bad.  It looks typical for your distance ... no bridge tap that I can see.

 

I would say your Netflix streaming issue is pointing more towards a routing/Internet problem than a line problem.

 

Your line parameters from your other post show that your line isn't ideal for the 32/5 profile, but it's very close so there probably won't be very much of a problem.  However, you may want to have them lower you to the 25/2 profile just to avoid any issues.  But I think there's only a marginal change that would improve or solve your Netflix issue.

 

thereviewer,

 

The bitloading graph doesn't look bad.  It looks typical for your distance ... no bridge tap that I can see.

 

I would say your Netflix streaming issue is pointing more towards a routing/Internet problem than a line problem.

 

Your line parameters from your other post show that your line isn't ideal for the 32/5 profile, but it's very close so there probably won't be very much of a problem.  However, you may want to have them lower you to the 25/2 profile just to avoid any issues.  But I think there's only a marginal change that would improve or solve your Netflix issue.

 

Re: U-Verse Realtime v1.3.0.0

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Jul 25, 2010 11:04:52 PM
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RAPP81,

 

Thanks!  I'll get a new channel database together.

 

RAPP81,

 

Thanks!  I'll get a new channel database together.

 

Re: U-Verse Realtime v1.3.0.0

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Jul 26, 2010 4:46:58 PM
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New channel database released, version 2010-07-26-1841-001, 698 channels.

 

  • Add San Francisco / Oakland / San Jose, CA locals.
  • Add The Filipino Channel (3682)

 

 

For reference, here is the list of all local markets that are now in the database:

 

  • Atlanta, GA
  • Cleveland, OH
  • Columbus, OH
  • Detroit, MI
  • Houston, TX
  • Milwaukee, WI
  • Nashville, TN
  • Oklahoma City, OK
  • San Francisco / Oakland / San Jose, CA
  • Springfield, IL
  • St. Louis, MO

 

If your local market is not on this list and you would like it to be, please post the channel numbers and multicast IP addresses, and your zip code and I will get them in the database.

 

New channel database released, version 2010-07-26-1841-001, 698 channels.

 

  • Add San Francisco / Oakland / San Jose, CA locals.
  • Add The Filipino Channel (3682)

 

 

For reference, here is the list of all local markets that are now in the database:

 

  • Atlanta, GA
  • Cleveland, OH
  • Columbus, OH
  • Detroit, MI
  • Houston, TX
  • Milwaukee, WI
  • Nashville, TN
  • Oklahoma City, OK
  • San Francisco / Oakland / San Jose, CA
  • Springfield, IL
  • St. Louis, MO

 

If your local market is not on this list and you would like it to be, please post the channel numbers and multicast IP addresses, and your zip code and I will get them in the database.

 

Re: U-Verse Realtime v1.3.0.0

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Jul 26, 2010 6:50:31 PM
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Mentor

My bit loading looks a bit 'funky'.  Kind of uncleanly trails off, like an echo.  Ideas why?  Thanks.

 

Glynne

 

1865i613CA062D3627886

 

1867i48EEE5F04F5106F9

My bit loading looks a bit 'funky'.  Kind of uncleanly trails off, like an echo.  Ideas why?  Thanks.

 

Glynne

 

1865i613CA062D3627886

 

1867i48EEE5F04F5106F9

Re: U-Verse Realtime v1.3.0.0

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Jul 27, 2010 6:59:21 AM
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You probably have a bridge tap on that line.  It's causing the abnormally high attenuation in the upper frequencies.  Also, your downstream attenuation value doesn't really match the upstream power level, which is another indication that there's abnormal attenuation.

 

Because of the line conditions, your line can't really handle the assigned 25/2 profile either.

 

I would have the line group (I&R) come look for and remove the bridge tap.  It would bring the line into good working order by improviing the max rate and allowing the 25/2 profile to run correctly.

 

You probably have a bridge tap on that line.  It's causing the abnormally high attenuation in the upper frequencies.  Also, your downstream attenuation value doesn't really match the upstream power level, which is another indication that there's abnormal attenuation.

 

Because of the line conditions, your line can't really handle the assigned 25/2 profile either.

 

I would have the line group (I&R) come look for and remove the bridge tap.  It would bring the line into good working order by improviing the max rate and allowing the 25/2 profile to run correctly.

 

Re: U-Verse Realtime v1.3.0.0

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Jul 27, 2010 12:11:11 PM
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Explorer

My stats seem to be getting worse as the days go by, I wonder why.

 

7/16 - Stats

 

 

Stats.png

 

7/27 - Stats

 

1877i6F5BA27633D4DD12

 

7/27 - Bitloading Graph (it seems that the upper frequencies in yellow are missing)

 

1879iB5F980106EFC273F

 

 

 

 

My stats seem to be getting worse as the days go by, I wonder why.

 

7/16 - Stats

 

 

Stats.png

 

7/27 - Stats

 

1877i6F5BA27633D4DD12

 

7/27 - Bitloading Graph (it seems that the upper frequencies in yellow are missing)

 

1879iB5F980106EFC273F

 

 

 

 

Re: U-Verse Realtime v1.3.0.0

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Jul 27, 2010 6:19:43 PM
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Electron,

 

You are too far from the VRAD for the 25/2 profile.  You need to have your profile reduced to 19/2 for proper line operation.

 

The lack of upper frequencies on the bitloading graph is due to your distance.  The attenuation is too high for those frequencies to be useful.

 

Electron,

 

You are too far from the VRAD for the 25/2 profile.  You need to have your profile reduced to 19/2 for proper line operation.

 

The lack of upper frequencies on the bitloading graph is due to your distance.  The attenuation is too high for those frequencies to be useful.

 

Re: U-Verse Realtime v1.3.0.0

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Jul 27, 2010 6:23:28 PM
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New channel database released, version 2010-07-27-2004-001, 800 channels.

 

  • Add Greenville, SC locals (SD only)
  • Add Hartford, CT locals
  • Add Los Angeles, CA locals
  • Add Miami, FL locals

 

 

New channel database released, version 2010-07-27-2004-001, 800 channels.

 

  • Add Greenville, SC locals (SD only)
  • Add Hartford, CT locals
  • Add Los Angeles, CA locals
  • Add Miami, FL locals

 

 

Re: U-Verse Realtime v1.3.0.0

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Jul 28, 2010 7:18:19 PM
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Hi Joe,

I have had U-verse for almost 2 years. now and for the most part really like it up until a few months ago.  I am getting constant locks and the screen freezes up to 30 seconds at times and only between 8:00 and 9:30pm!! Now the weird thing is , is that it only freezes on the set that has the dvr hooked to it. I have two other set top boxes and they never lock up !!  If they do it's very , very minimal and can't remember the last time I've seen it.  Also my internet is terrible.  Once connected it's OK but I'm paying for the Max and my speed is very poor. Tech support doesn't know what to do with the speed so I'm sorta on my own.  If I put the cpu into a sleep mode until I use it the following day I have to pull the USB plug to the 2wire modem reconnect it and then it seems to connect to the internet and I can go my way.  Sometimes this doesn't work either the first time but after numerous attempts it hooks and works OK.

I'm really at the end of the line here and won't keep Uverse if I can't get this fixed. Oh and tech support told me the reason my picture freezes is because there is an interference causing it and it could be my neighbor doing something at that time or a street light coming on etc.  Is this for real ?

Any help would be appreciated!

 

Lost in Ohio   

Hi Joe,

I have had U-verse for almost 2 years. now and for the most part really like it up until a few months ago.  I am getting constant locks and the screen freezes up to 30 seconds at times and only between 8:00 and 9:30pm!! Now the weird thing is , is that it only freezes on the set that has the dvr hooked to it. I have two other set top boxes and they never lock up !!  If they do it's very , very minimal and can't remember the last time I've seen it.  Also my internet is terrible.  Once connected it's OK but I'm paying for the Max and my speed is very poor. Tech support doesn't know what to do with the speed so I'm sorta on my own.  If I put the cpu into a sleep mode until I use it the following day I have to pull the USB plug to the 2wire modem reconnect it and then it seems to connect to the internet and I can go my way.  Sometimes this doesn't work either the first time but after numerous attempts it hooks and works OK.

I'm really at the end of the line here and won't keep Uverse if I can't get this fixed. Oh and tech support told me the reason my picture freezes is because there is an interference causing it and it could be my neighbor doing something at that time or a street light coming on etc.  Is this for real ?

Any help would be appreciated!

 

Lost in Ohio   

Re: U-Verse Realtime v1.3.0.0

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Jul 28, 2010 8:47:34 PM
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Actually, this is one of the rare times that tech support may actually be correct.

 

When we've seen people report that they have a service disruption that occurs on a schedule (in your case it's 8:00PM to 9:30PM), it's almost always due to a periodic electric or electronic device that is cycling on/off at that time and causing interference, either one the VDSL or coax portion of the U-Verse system, or on the AC power lines.

 

Looks for a light on a timer (street light, backyard flood light, neighbor's safety light, etc.), or some other kind of automatic device.  Since the interference is only affecting one of your units (DVR), I would start looking on that circuit first.

 

Even an LCD TV could present a problem.  8:00 to 9:30 is the twilight hours, when it gets dark.  Many TVs have an automatic room brightness sensor and begin reducing the picture brightness as the room gets darker -- the modulation that LCD TVs use to reduce the screen brightness could be the interference culprit, either electrically or via infrared.  Try turning the automatic brightness feature of the TV off if your TV has this feature.

 

These are the areas where I would start looking for the problem.

 

Actually, this is one of the rare times that tech support may actually be correct.

 

When we've seen people report that they have a service disruption that occurs on a schedule (in your case it's 8:00PM to 9:30PM), it's almost always due to a periodic electric or electronic device that is cycling on/off at that time and causing interference, either one the VDSL or coax portion of the U-Verse system, or on the AC power lines.

 

Looks for a light on a timer (street light, backyard flood light, neighbor's safety light, etc.), or some other kind of automatic device.  Since the interference is only affecting one of your units (DVR), I would start looking on that circuit first.

 

Even an LCD TV could present a problem.  8:00 to 9:30 is the twilight hours, when it gets dark.  Many TVs have an automatic room brightness sensor and begin reducing the picture brightness as the room gets darker -- the modulation that LCD TVs use to reduce the screen brightness could be the interference culprit, either electrically or via infrared.  Try turning the automatic brightness feature of the TV off if your TV has this feature.

 

These are the areas where I would start looking for the problem.

 

Re: U-Verse Realtime v1.3.0.0

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Jul 29, 2010 8:05:48 PM
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Thanks Joe! I will start searching.  I'm shocked by you saying the LCD tv could be the problem because I just bought a new Sony LCD TV right around the same time the problem started!

 

Could it really be true and my problem be in this new TV??  I'll let you know in a few days what I find .

 

 

Thanks Joe! I will start searching.  I'm shocked by you saying the LCD tv could be the problem because I just bought a new Sony LCD TV right around the same time the problem started!

 

Could it really be true and my problem be in this new TV??  I'll let you know in a few days what I find .

 

 

Re: U-Verse Realtime v1.3.0.0

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Jul 30, 2010 11:42:50 AM
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Hello...could someone tell me why I have 5 MAC address here and I only have 4 boxes?  I named the one realtime just for info purposes.

 

Thanks,

Bob.1925i0ADC1DEF799C86F0

Hello...could someone tell me why I have 5 MAC address here and I only have 4 boxes?  I named the one realtime just for info purposes.

 

Thanks,

Bob.1925i0ADC1DEF799C86F0

Re: U-Verse Realtime v1.3.0.0

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Jul 30, 2010 12:59:36 PM
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You have 5 MAC addresses and 4 STBs.  The 5th MAC address is the residential gateway (the RG).

 

It is the source MAC for source ID 1, and the destination MAC for destination ID 1.  You have all 8 of those labeled as "Living Rm DVR", whereas they should be labeled "RG".

 

Your one labeled "Realtime" is probably the Master Bedroom, and the one labeled Master Bedroom is probable the Living Rm DVR.

 

Be aware that the MAC addresses in this tab (Coax/HPNA) are special MAC addresses used only for the HPNA interface on the units, and may not match the MAC addresses printed on the bottom of the units, and may not match the MAC addresses shown in the Channels/Streams tab.

 

You have 5 MAC addresses and 4 STBs.  The 5th MAC address is the residential gateway (the RG).

 

It is the source MAC for source ID 1, and the destination MAC for destination ID 1.  You have all 8 of those labeled as "Living Rm DVR", whereas they should be labeled "RG".

 

Your one labeled "Realtime" is probably the Master Bedroom, and the one labeled Master Bedroom is probable the Living Rm DVR.

 

Be aware that the MAC addresses in this tab (Coax/HPNA) are special MAC addresses used only for the HPNA interface on the units, and may not match the MAC addresses printed on the bottom of the units, and may not match the MAC addresses shown in the Channels/Streams tab.

 

Re: U-Verse Realtime v1.3.0.0

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Jul 30, 2010 1:10:48 PM
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I guess I messed that up pretty good!:smileysad:  I'll follow your reply and relabel everything correctly.

 

Regards,

Bob.

I guess I messed that up pretty good!:smileysad:  I'll follow your reply and relabel everything correctly.

 

Regards,

Bob.

Re: U-Verse Realtime v1.3.0.0

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Jul 30, 2010 8:27:49 PM
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Hi! Here is the info for the Memphis, TN locals (38138):

 

SD:

3 - WREG (CBS): 239.193.74.1

5 - WMC (NBC): 293.193.74.3

10 - WKNO (PBS): 293.193.74.8

13 - WHBQ (FOX): 239.193.74.6

24 - WPTY (ABC): 239.193.74.7

30 - WLMT (CW): 239.193.74.10

50 - WPXX (ION): 239.193.74.12

 

HD:

1003 - WREG (CBS): 239.193.74.13

1005 - WMC (NBC): 239.193.74.14

1010 - WKNO (PBS): 239.193.74.15

1013 - WHBQ (FOX): 239.193.74.16

1024 - WPTY (ABC): 239.193.74.17

1030 - WLMT (CW): 239.193.74.18

 

Hi! Here is the info for the Memphis, TN locals (38138):

 

SD:

3 - WREG (CBS): 239.193.74.1

5 - WMC (NBC): 293.193.74.3

10 - WKNO (PBS): 293.193.74.8

13 - WHBQ (FOX): 239.193.74.6

24 - WPTY (ABC): 239.193.74.7

30 - WLMT (CW): 239.193.74.10

50 - WPXX (ION): 239.193.74.12

 

HD:

1003 - WREG (CBS): 239.193.74.13

1005 - WMC (NBC): 239.193.74.14

1010 - WKNO (PBS): 239.193.74.15

1013 - WHBQ (FOX): 239.193.74.16

1024 - WPTY (ABC): 239.193.74.17

1030 - WLMT (CW): 239.193.74.18

 

Re: U-Verse Realtime v1.3.0.0

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Jul 30, 2010 8:55:28 PM
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Very cool, thanks!

 

I also show a channel 40 - TBN/Trinity Broadcasting Network.  This may be the same IP as channel 560.  Can you check if this is already in the database?  Tune to channel 40 and see if the description is already there.

 

Very cool, thanks!

 

I also show a channel 40 - TBN/Trinity Broadcasting Network.  This may be the same IP as channel 560.  Can you check if this is already in the database?  Tune to channel 40 and see if the description is already there.

 

Re: U-Verse Realtime v1.3.0.0

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Jul 30, 2010 9:47:24 PM
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SomeJoe7777,

 

I just noticed that our RSN's weren't being recognized except for one of the SD channels.  Here's what was being shown as "Not in database":

 

 

 

770 Comcast SportsNet Bay Area 239.192.5.271770 Comcast SportsNet Bay Area 239.192.5.2011767 Comcast SportsNet California 239.192.7.53  

SomeJoe7777,

 

I just noticed that our RSN's weren't being recognized except for one of the SD channels.  Here's what was being shown as "Not in database":

 

 

 

770 Comcast SportsNet Bay Area 239.192.5.271770 Comcast SportsNet Bay Area 239.192.5.2011767 Comcast SportsNet California 239.192.7.53  

Re: U-Verse Realtime v1.3.0.0

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Jul 31, 2010 10:49:10 AM
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SomeJoe7777 wrote:

You have 5 MAC addresses and 4 STBs.  The 5th MAC address is the residential gateway (the RG).

 

It is the source MAC for source ID 1, and the destination MAC for destination ID 1.  You have all 8 of those labeled as "Living Rm DVR", whereas they should be labeled "RG".

 

Your one labeled "Realtime" is probably the Master Bedroom, and the one labeled Master Bedroom is probable the Living Rm DVR.

 

Be aware that the MAC addresses in this tab (Coax/HPNA) are special MAC addresses used only for the HPNA interface on the units, and may not match the MAC addresses printed on the bottom of the units, and may not match the MAC addresses shown in the Channels/Streams tab.

 


 

Hi-how do I determine if the Master Bdrm or the Guest Bdrm is #3 or #4 on the list in the Coax/HPNA tab?  Is it automatic or determined by the order  the installer did the install?  I've corrected all the other items you recommeded.

 

Thanks,

Bob.

 

1933i94B3278FBC9F360B

 


SomeJoe7777 wrote:

You have 5 MAC addresses and 4 STBs.  The 5th MAC address is the residential gateway (the RG).

 

It is the source MAC for source ID 1, and the destination MAC for destination ID 1.  You have all 8 of those labeled as "Living Rm DVR", whereas they should be labeled "RG".

 

Your one labeled "Realtime" is probably the Master Bedroom, and the one labeled Master Bedroom is probable the Living Rm DVR.

 

Be aware that the MAC addresses in this tab (Coax/HPNA) are special MAC addresses used only for the HPNA interface on the units, and may not match the MAC addresses printed on the bottom of the units, and may not match the MAC addresses shown in the Channels/Streams tab.

 


 

Hi-how do I determine if the Master Bdrm or the Guest Bdrm is #3 or #4 on the list in the Coax/HPNA tab?  Is it automatic or determined by the order  the installer did the install?  I've corrected all the other items you recommeded.

 

Thanks,

Bob.

 

1933i94B3278FBC9F360B

Re: U-Verse Realtime v1.3.0.0

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Jul 31, 2010 12:37:51 PM
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SomeJoe777... here you go.   Madison, WI locals

 

SD:

3 - WISC (CBS): 239.192.142.1

15 - WMTV (NBC): 239.192.142.6

21 - WHA (PBS): 239.192.142.11

27 - WKOW (ABC): 239.192.142.16

47 - WMSN (FOX): 239.192.142.21

57 - WBUW (CW): 239.192.142.31

 

HD:

1003 - WISC (CBS): 239.192.142.36

1015 - WMTV (NBC): 239.192.142.37

1021 - WHA (PBS): 239.192.142.38

1027 - WKOW (ABC): 239.192.142.39

1047 - WMSN (FOX): 239.192.142.40

1057 - WBUW (CW): 239.192.142.41

 

SomeJoe777... here you go.   Madison, WI locals

 

SD:

3 - WISC (CBS): 239.192.142.1

15 - WMTV (NBC): 239.192.142.6

21 - WHA (PBS): 239.192.142.11

27 - WKOW (ABC): 239.192.142.16

47 - WMSN (FOX): 239.192.142.21

57 - WBUW (CW): 239.192.142.31

 

HD:

1003 - WISC (CBS): 239.192.142.36

1015 - WMTV (NBC): 239.192.142.37

1021 - WHA (PBS): 239.192.142.38

1027 - WKOW (ABC): 239.192.142.39

1047 - WMSN (FOX): 239.192.142.40

1057 - WBUW (CW): 239.192.142.41

 

Re: U-Verse Realtime v1.3.0.0

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Jul 31, 2010 4:09:15 PM
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Hi perritterd,

 

Matching the Coax/HPNA MAC addresses with actual units is difficult.  I have not been able to find a good way to do it automatically within the tool because the RG doesn't give me enough information.

 

However, this method does work, but is slow:

 

1. Write down what the list is currently showing.

2. Unplug one of your STB units.

3. Within about 5 minutes, one of the MAC addresses will disappear from the list in the Coax/HPNA tab.  Using the list that you wrote down, you can figure out which MAC address disappeared.

4. That MAC address is the unit that you unplugged.

5. Plug the unit back in, it will reappear in the list within 5 minutes.  At that point, double-click on it and rename it as you see fit.

6. Repeat this process with your other STB units.

 

If you don't want to wait the 5 minutes that it takes UVRT to update the Coax/HPNA tab, you can get the same coax/HPNA data from the RG using:

 

http://192.168.1.254/xslt?PAGE=C_2_5

 

 

Hi perritterd,

 

Matching the Coax/HPNA MAC addresses with actual units is difficult.  I have not been able to find a good way to do it automatically within the tool because the RG doesn't give me enough information.

 

However, this method does work, but is slow:

 

1. Write down what the list is currently showing.

2. Unplug one of your STB units.

3. Within about 5 minutes, one of the MAC addresses will disappear from the list in the Coax/HPNA tab.  Using the list that you wrote down, you can figure out which MAC address disappeared.

4. That MAC address is the unit that you unplugged.

5. Plug the unit back in, it will reappear in the list within 5 minutes.  At that point, double-click on it and rename it as you see fit.

6. Repeat this process with your other STB units.

 

If you don't want to wait the 5 minutes that it takes UVRT to update the Coax/HPNA tab, you can get the same coax/HPNA data from the RG using:

 

http://192.168.1.254/xslt?PAGE=C_2_5

 

 

Re: U-Verse Realtime v1.3.0.0

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Jul 31, 2010 4:19:43 PM
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Thanks, milkman!  Will get them entered.

 

Thanks, milkman!  Will get them entered.

 

Re: U-Verse Realtime v1.3.0.0

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