Terrible Download speeds after months of good service.

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Terrible Download speeds after months of good service.

Ordered Uverse last year and weas thrilled with it, always got stability and the 12 megabit I was paying for...great for streaming, downloading lots of large files, etc.

 

Now, anytime I download a file that's large enough and takes long enough to start seeing the fluctuations, I do.  Speed tests normally come out looking good..but on sites where you can choose a 50 MB or larger file, I will see fluctuations from full bandwitdh (12 Mb/s) to around 100K/ S and back up, over and over. I'm in the St. Louis area, and I have confirmed that other Uverse users in my area are having the exact same issue (people in a 2 mile radius from my house). I spent 3 hours on the phone with tier 2 support on Saturday night and I was basically told that there is nothing apparently wrong.

 

Netflix is unusable, as is youtube.  My itunes podcast downloads average around 10KB/s (if they don't time out).  If I tether my laptop to my 3G phone, I get a faster average download speed with itunes.  Downloading large files will hit 1.3MB/s, then drop to almost nothing for about 30 seconds (30KB/S), then back up, etc. 

 

Up until a few weeks ago my connection was great, I was recommending Uverse to friends.  Now, I'm thinking about switching to Charter.  Let me know if there's any information I can post.  I can confirm that 2 other people close to me are having the same issues.

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Message 1 of 4
Teacher

Re: Terrible Download speeds after months of good service.

Me too !  I upgraded to the "elite" (6mbs) a year ago.   My comp had awesome speeds,,, no problems.

In the last couple of weeks,, its sloooooow as heck.  Type something in--- 10 seconds later it comes up.

I downloaded the attsupport tool-- it says i have a "connex problem" and to call support.

I called them and they guided me through a download and ping test.  Said all was normal and

I get what I paid for.  What an answer !

Something is definately going on because what Im reading on here its not only me.

Im thinking about going to WOW or back to COMCAST.

Message 2 of 4
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Teacher

Re: Terrible Download speeds after months of good service.

Same thing is happening in Cook County, Illinois.  Netflix, youtube, and games like starcraft 2 have been unusable. OnDemand is also not working. I have had Uverse for over 3 years with perfect service up until a few weeks ago. so I'm hoping it's just a glitch they can iron out.

 

Are you using Mac or Windows? I have better success with Windows/Firefox than with Mac 10.6.6/Safari or Firefox. I'm hoping this is a temporary set back because I have no desire to go to comcast. I think AT&T's customer service is pretty good. I get quick replies and most of the tier 1 folks know quite a bit. If you ever get their tier 2 support it's unbelievable. These Guys/Gals know a lot and your problem is either solved or at least identified quickly. Unfortunately the Tier 2's are quite limited. I don't think comcast has any service like that at all. I have had to try and troubleshoot some comcast stuff for my parents and it was a nightmare. They were useless for us Mac users. I'm going to give it a few weeks before doing anything drastic.

Message 3 of 4
ACE - Expert

Re: Terrible Download speeds after months of good service.

For all of you, I'd contact David and his tier2 team here:

http://www.uverseusers.com/index.php?option=com_openwiki&Itemid=36&id=david

Follow the directions under TROUBLES w/UVerse or install problems and hopefully they will solve your downloading problems, good luck.


I am not experiencing any of these problems in metro Detroit. Smiley Wink


Chris

 


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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