Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Nov 24, 2008
9:24:47 AM
View profile
THDVR - sucks

Every time we try to play something we recorded and use the fast forward, the recording just locks up and you have to reboot the system.  Has anyone encountered this?

 

Also the picture freezes on several tvs at different times for no reason.  Left alone it will return in about 5 minutes.

Every time we try to play something we recorded and use the fast forward, the recording just locks up and you have to reboot the system.  Has anyone encountered this?

 

Also the picture freezes on several tvs at different times for no reason.  Left alone it will return in about 5 minutes.

THDVR - sucks

637 views
37 replies
(0) Me too
(0) Me too
Reply
View all replies
(37)
Highlighted
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 9:49:07 AM
0
(0)
Master

if u have coax installed for  the stbs/dvr then u may want to check out the hpna stats... ?

 

Network Performance Management Data
Data Collection Time:2008/11/07 19:08:43 CST

Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:1:5b:2c:36:3 2 00:1:de:5f:a3:7 112 39 N/A
1 00:1:5b:2c:36:3 3 00:1:de:60:63:4 112 39 -5.21e+02
1 00:1:5b:2c:36:3 4 00:1:de:5f:a3:a 112 38 N/A
1 00:1:5b:2c:36:3 2 00:1:b6:32:ba:6 112 38 4.10e+01
2 00:1:de:5f:a3:7 1 00:1:5b:2c:36:3 112 38 N/A
2 00:1:b6:32:ba:6 1 00:1:5b:2c:36:3 112 0 N/A
2 00:1:de:5f:a3:7 3 00:1:de:60:63:4 112 38 N/A
3 00:1:de:60:63:4 1 00:1:5b:2c:36:3 112 39 -4.14e+02
3 00:1:de:60:63:4 4 00:1:de:5f:a3:a 96 34 -2.90e+04
3 00:1:de:60:63:4 2 00:1:de:5f:a3:7 96 36 -2.90e+04
4 00:1:de:5f:a3:a 3 00:1:de:60:63:4 96 34 N/A
4 00:1:de:5f:a3:a 1 00:1:5b:2c:36:3 112 38 0.00e+00

 

if u have all 112 great  below the 96 will cause problems..

note: this is for a coax hpna install....

it u have a leg that drops below 96 to 80 or so it indicates the line is faulty ??? (loose ftg etc)

just a possibility is all..  and something to look at  imho

 

http://gateway.2wire.net/xslt?PAGE=J70&THISPAGE=A02_POST&NEXTPAGE=J70

 

u will need the passcode off the rg3800 (gateway) to see  them   fyi

 

if u have coax installed for  the stbs/dvr then u may want to check out the hpna stats... ?

 

Network Performance Management Data
Data Collection Time:2008/11/07 19:08:43 CST

Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:1:5b:2c:36:3 2 00:1:de:5f:a3:7 112 39 N/A
1 00:1:5b:2c:36:3 3 00:1:de:60:63:4 112 39 -5.21e+02
1 00:1:5b:2c:36:3 4 00:1:de:5f:a3:a 112 38 N/A
1 00:1:5b:2c:36:3 2 00:1:b6:32:ba:6 112 38 4.10e+01
2 00:1:de:5f:a3:7 1 00:1:5b:2c:36:3 112 38 N/A
2 00:1:b6:32:ba:6 1 00:1:5b:2c:36:3 112 0 N/A
2 00:1:de:5f:a3:7 3 00:1:de:60:63:4 112 38 N/A
3 00:1:de:60:63:4 1 00:1:5b:2c:36:3 112 39 -4.14e+02
3 00:1:de:60:63:4 4 00:1:de:5f:a3:a 96 34 -2.90e+04
3 00:1:de:60:63:4 2 00:1:de:5f:a3:7 96 36 -2.90e+04
4 00:1:de:5f:a3:a 3 00:1:de:60:63:4 96 34 N/A
4 00:1:de:5f:a3:a 1 00:1:5b:2c:36:3 112 38 0.00e+00

 

if u have all 112 great  below the 96 will cause problems..

note: this is for a coax hpna install....

it u have a leg that drops below 96 to 80 or so it indicates the line is faulty ??? (loose ftg etc)

just a possibility is all..  and something to look at  imho

 

http://gateway.2wire.net/xslt?PAGE=J70&THISPAGE=A02_POST&NEXTPAGE=J70

 

u will need the passcode off the rg3800 (gateway) to see  them   fyi

 

Re: THDVR - sucks

2 of 38 (637 Views)
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 12:06:49 PM
0
(0)
Mentor
I have an issue where when I try and watch a program from my DVR on a regular STB it stutters really really bad.  But when I watch it on the DVR it seems to work just fine.  Here is the funniest problem...  when I try and watch a program on another STB from my DVR in the middle of the day, it usually works, however in the night/evening it never works.  Of course when a tech comes out it always seems to be working.  I am going to go home and check my stats, but could this be a similar issue?
I have an issue where when I try and watch a program from my DVR on a regular STB it stutters really really bad.  But when I watch it on the DVR it seems to work just fine.  Here is the funniest problem...  when I try and watch a program on another STB from my DVR in the middle of the day, it usually works, however in the night/evening it never works.  Of course when a tech comes out it always seems to be working.  I am going to go home and check my stats, but could this be a similar issue?

Re: THDVR - sucks

3 of 38 (637 Views)
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 1:34:49 PM
0
(0)
ACE - Expert
Try doing a hard reset of your non dvr stbs.  Unplug the power cable for 15 seconds and replug it.  After it reboots try watching a recording.  You might want to do a reset of the rg as well.  Unplug it and wait 30 seconds, it will take it about 8 minutes to completely reboot.  Just a thought.
Try doing a hard reset of your non dvr stbs.  Unplug the power cable for 15 seconds and replug it.  After it reboots try watching a recording.  You might want to do a reset of the rg as well.  Unplug it and wait 30 seconds, it will take it about 8 minutes to completely reboot.  Just a thought.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: THDVR - sucks

4 of 38 (637 Views)
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 1:46:19 PM
0
(0)
Guru

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

Re: THDVR - sucks

5 of 38 (637 Views)
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 2:06:13 PM
0
(0)
Professor

FuzioN wrote:

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

You can change the time zone all you want, but it won't stay.  It will go right back to Samoa or whatever.  It won't have anything to do with your picture freezing.


FuzioN wrote:

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

You can change the time zone all you want, but it won't stay.  It will go right back to Samoa or whatever.  It won't have anything to do with your picture freezing.

Re: THDVR - sucks

6 of 38 (637 Views)
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 2:17:30 PM
0
(0)
Master
Advanced – Configure Time Services
Current Time Settings
Date:Monday, November 24, 2008
Time:04:15:19 PM
Time Zone: 
Time Configuration:Automatic
 
Manually Set Time/Date
Time Zone: (GMT-11:00) Midway Island, Samoa (GMT-10:00) Hawaii (GMT-09:00) Alaska (GMT-08:00) Pacific Time (US & Canada); Tijuana (GMT-07:00) Arizona (GMT-07:00) Mountain Time (US & Canada) (GMT-06:00) Central America (GMT-06:00) Central Time (US & Canada) (GMT-06:00) Guadalajara, Mexico City, Monterrey (GMT-06:00) Saskatchewan (GMT-05:00) Bogota, Lima, Quito (GMT-05:00) Eastern Time, (US & Canada) (GMT-05:00) Indiana (East) (GMT-04:00) Atlantic Time (Canada) (GMT-04:00) Caracas, La Paz (GMT-03:00) Newfoundland (GMT-03:00) Brasilia (GMT-03:00) Buenos Aires, Georgetown (GMT-03:00) Greenland (GMT-02:00) Mid-Atlantic (GMT-01:00) Azores (GMT-01:00) Cape Verde Is. (GMT) Casablanca, Monrovia (GMT) Greenwich Mean Time, Dublin, Edinburgh, London (GMT+01:00) Amsterdam, Berlin, Rome, Stockholm, Vienna (GMT+01:00) Belgrade, Bratislava, Budapest, Prague (GMT+01:00) Brussels, Copenhagen, Madrid, Paris (GMT+01:00) Sarajevo, Skopje, Sofija, Warsaw, Zagreb (GMT+01:00) West Central Africa (GMT+02:00) Athens, Istanbul, Minsk, Bucharest (GMT+02:00) Cairo (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Riga, Tallinn (GMT+02:00) Jerusalem (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Nairobi (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, Tbilisi, Yerevan (GMT+04:30) Kabul (GMT+05:00) Ekaterinburg (GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi (GMT+05:45) Kathmandu (GMT+06:00) Almaty, Novosibirsk (GMT+06:00) Astana, Dhaka (GMT+06:00) Sri Jayawardenepura (GMT+06:30) Rangoon (GMT+07:00) Bangkok, Hanoi, Jakarta (GMT+07:00) Krasnoyarsk (GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi (GMT+08:00) Irkutsk, Ulaan Bataar (GMT+08:00) Kuala Lumpur, Singapore (GMT+08:00) Perth (GMT+08:00) Taipei (GMT+09:00) Osaka, Sapporo, Tokyo (GMT+09:00) Seoul (GMT+09:00) Yakutsk (GMT+09:30) Adelaide (GMT+09:30) Darwin (GMT+10:00) Brisbane (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Guam, Port Moresby (GMT+10:00) Hobart (GMT+10:00) Vladivostok (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Auckland, Wellington (GMT+12:00) Fiji, Kamchatka, Marshall Is.
 
Configure Internet Time Servers
Time Servers:ntp1.sbcglobal.net
 ntp2.sbcglobal.net
 ntp3.2wire.com
 ntp4.2wire.com
 ntp.ucsd.edu

 

 

thats just the first entry of the drop down box...  does not mean it is set to samoa    imho

 

 

my slant

randy

Advanced – Configure Time Services
Current Time Settings
Date:Monday, November 24, 2008
Time:04:15:19 PM
Time Zone: 
Time Configuration:Automatic
 
Manually Set Time/Date
Time Zone: (GMT-11:00) Midway Island, Samoa (GMT-10:00) Hawaii (GMT-09:00) Alaska (GMT-08:00) Pacific Time (US & Canada); Tijuana (GMT-07:00) Arizona (GMT-07:00) Mountain Time (US & Canada) (GMT-06:00) Central America (GMT-06:00) Central Time (US & Canada) (GMT-06:00) Guadalajara, Mexico City, Monterrey (GMT-06:00) Saskatchewan (GMT-05:00) Bogota, Lima, Quito (GMT-05:00) Eastern Time, (US & Canada) (GMT-05:00) Indiana (East) (GMT-04:00) Atlantic Time (Canada) (GMT-04:00) Caracas, La Paz (GMT-03:00) Newfoundland (GMT-03:00) Brasilia (GMT-03:00) Buenos Aires, Georgetown (GMT-03:00) Greenland (GMT-02:00) Mid-Atlantic (GMT-01:00) Azores (GMT-01:00) Cape Verde Is. (GMT) Casablanca, Monrovia (GMT) Greenwich Mean Time, Dublin, Edinburgh, London (GMT+01:00) Amsterdam, Berlin, Rome, Stockholm, Vienna (GMT+01:00) Belgrade, Bratislava, Budapest, Prague (GMT+01:00) Brussels, Copenhagen, Madrid, Paris (GMT+01:00) Sarajevo, Skopje, Sofija, Warsaw, Zagreb (GMT+01:00) West Central Africa (GMT+02:00) Athens, Istanbul, Minsk, Bucharest (GMT+02:00) Cairo (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Riga, Tallinn (GMT+02:00) Jerusalem (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Nairobi (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, Tbilisi, Yerevan (GMT+04:30) Kabul (GMT+05:00) Ekaterinburg (GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi (GMT+05:45) Kathmandu (GMT+06:00) Almaty, Novosibirsk (GMT+06:00) Astana, Dhaka (GMT+06:00) Sri Jayawardenepura (GMT+06:30) Rangoon (GMT+07:00) Bangkok, Hanoi, Jakarta (GMT+07:00) Krasnoyarsk (GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi (GMT+08:00) Irkutsk, Ulaan Bataar (GMT+08:00) Kuala Lumpur, Singapore (GMT+08:00) Perth (GMT+08:00) Taipei (GMT+09:00) Osaka, Sapporo, Tokyo (GMT+09:00) Seoul (GMT+09:00) Yakutsk (GMT+09:30) Adelaide (GMT+09:30) Darwin (GMT+10:00) Brisbane (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Guam, Port Moresby (GMT+10:00) Hobart (GMT+10:00) Vladivostok (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Auckland, Wellington (GMT+12:00) Fiji, Kamchatka, Marshall Is.
 
Configure Internet Time Servers
Time Servers:ntp1.sbcglobal.net
 ntp2.sbcglobal.net
 ntp3.2wire.com
 ntp4.2wire.com
 ntp.ucsd.edu

 

 

thats just the first entry of the drop down box...  does not mean it is set to samoa    imho

 

 

my slant

randy

Re: THDVR - sucks

7 of 38 (637 Views)
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 2:58:39 PM
0
(0)
Professor

randyl wrote:
Advanced – Configure Time Services
Current Time Settings Date: Monday, November 24, 2008 Time: 04:15:19 PM Time Zone:   Time Configuration: Automatic   Manually Set Time/Date       Time Zone: (GMT-11:00) Midway Island, Samoa (GMT-10:00) Hawaii (GMT-09:00) Alaska (GMT-08:00) Pacific Time (US & Canada); Tijuana (GMT-07:00) Arizona (GMT-07:00) Mountain Time (US & Canada) (GMT-06:00) Central America (GMT-06:00) Central Time (US & Canada) (GMT-06:00) Guadalajara, Mexico City, Monterrey (GMT-06:00) Saskatchewan (GMT-05:00) Bogota, Lima, Quito (GMT-05:00) Eastern Time, (US & Canada) (GMT-05:00) Indiana (East) (GMT-04:00) Atlantic Time (Canada) (GMT-04:00) Caracas, La Paz (GMT-03:00) Newfoundland (GMT-03:00) Brasilia (GMT-03:00) Buenos Aires, Georgetown (GMT-03:00) Greenland (GMT-02:00) Mid-Atlantic (GMT-01:00) Azores (GMT-01:00) Cape Verde Is. (GMT) Casablanca, Monrovia (GMT) Greenwich Mean Time, Dublin, Edinburgh, London (GMT+01:00) Amsterdam, Berlin, Rome, Stockholm, Vienna (GMT+01:00) Belgrade, Bratislava, Budapest, Prague (GMT+01:00) Brussels, Copenhagen, Madrid, Paris (GMT+01:00) Sarajevo, Skopje, Sofija, Warsaw, Zagreb (GMT+01:00) West Central Africa (GMT+02:00) Athens, Istanbul, Minsk, Bucharest (GMT+02:00) Cairo (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Riga, Tallinn (GMT+02:00) Jerusalem (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Nairobi (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, Tbilisi, Yerevan (GMT+04:30) Kabul (GMT+05:00) Ekaterinburg (GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi (GMT+05:45) Kathmandu (GMT+06:00) Almaty, Novosibirsk (GMT+06:00) Astana, Dhaka (GMT+06:00) Sri Jayawardenepura (GMT+06:30) Rangoon (GMT+07:00) Bangkok, Hanoi, Jakarta (GMT+07:00) Krasnoyarsk (GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi (GMT+08:00) Irkutsk, Ulaan Bataar (GMT+08:00) Kuala Lumpur, Singapore (GMT+08:00) Perth (GMT+08:00) Taipei (GMT+09:00) Osaka, Sapporo, Tokyo (GMT+09:00) Seoul (GMT+09:00) Yakutsk (GMT+09:30) Adelaide (GMT+09:30) Darwin (GMT+10:00) Brisbane (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Guam, Port Moresby (GMT+10:00) Hobart (GMT+10:00) Vladivostok (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Auckland, Wellington (GMT+12:00) Fiji, Kamchatka, Marshall Is.     Configure Internet Time Servers Time Servers: ntp1.sbcglobal.net   ntp2.sbcglobal.net   ntp3.2wire.com   ntp4.2wire.com   ntp.ucsd.edu

 

 

thats just the first entry of the drop down box...  does not mean it is set to samoa    imho

 

 

my slant

randy


Actually I had never thought of it, but I would have to agree with Randy since it does show the correct time at the top. But I don't agree that it has anything to do with freezing pictures.


randyl wrote:
Advanced – Configure Time Services
Current Time Settings Date: Monday, November 24, 2008 Time: 04:15:19 PM Time Zone:   Time Configuration: Automatic   Manually Set Time/Date       Time Zone: (GMT-11:00) Midway Island, Samoa (GMT-10:00) Hawaii (GMT-09:00) Alaska (GMT-08:00) Pacific Time (US & Canada); Tijuana (GMT-07:00) Arizona (GMT-07:00) Mountain Time (US & Canada) (GMT-06:00) Central America (GMT-06:00) Central Time (US & Canada) (GMT-06:00) Guadalajara, Mexico City, Monterrey (GMT-06:00) Saskatchewan (GMT-05:00) Bogota, Lima, Quito (GMT-05:00) Eastern Time, (US & Canada) (GMT-05:00) Indiana (East) (GMT-04:00) Atlantic Time (Canada) (GMT-04:00) Caracas, La Paz (GMT-03:00) Newfoundland (GMT-03:00) Brasilia (GMT-03:00) Buenos Aires, Georgetown (GMT-03:00) Greenland (GMT-02:00) Mid-Atlantic (GMT-01:00) Azores (GMT-01:00) Cape Verde Is. (GMT) Casablanca, Monrovia (GMT) Greenwich Mean Time, Dublin, Edinburgh, London (GMT+01:00) Amsterdam, Berlin, Rome, Stockholm, Vienna (GMT+01:00) Belgrade, Bratislava, Budapest, Prague (GMT+01:00) Brussels, Copenhagen, Madrid, Paris (GMT+01:00) Sarajevo, Skopje, Sofija, Warsaw, Zagreb (GMT+01:00) West Central Africa (GMT+02:00) Athens, Istanbul, Minsk, Bucharest (GMT+02:00) Cairo (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Riga, Tallinn (GMT+02:00) Jerusalem (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Nairobi (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, Tbilisi, Yerevan (GMT+04:30) Kabul (GMT+05:00) Ekaterinburg (GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi (GMT+05:45) Kathmandu (GMT+06:00) Almaty, Novosibirsk (GMT+06:00) Astana, Dhaka (GMT+06:00) Sri Jayawardenepura (GMT+06:30) Rangoon (GMT+07:00) Bangkok, Hanoi, Jakarta (GMT+07:00) Krasnoyarsk (GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi (GMT+08:00) Irkutsk, Ulaan Bataar (GMT+08:00) Kuala Lumpur, Singapore (GMT+08:00) Perth (GMT+08:00) Taipei (GMT+09:00) Osaka, Sapporo, Tokyo (GMT+09:00) Seoul (GMT+09:00) Yakutsk (GMT+09:30) Adelaide (GMT+09:30) Darwin (GMT+10:00) Brisbane (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Guam, Port Moresby (GMT+10:00) Hobart (GMT+10:00) Vladivostok (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Auckland, Wellington (GMT+12:00) Fiji, Kamchatka, Marshall Is.     Configure Internet Time Servers Time Servers: ntp1.sbcglobal.net   ntp2.sbcglobal.net   ntp3.2wire.com   ntp4.2wire.com   ntp.ucsd.edu

 

 

thats just the first entry of the drop down box...  does not mean it is set to samoa    imho

 

 

my slant

randy


Actually I had never thought of it, but I would have to agree with Randy since it does show the correct time at the top. But I don't agree that it has anything to do with freezing pictures.

Re: THDVR - sucks

8 of 38 (637 Views)
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 5:02:20 PM
0
(0)
Mentor

fuzion, I have had tech out here already.  I have hard booted everything.  in order RG, DVR then STB.  I changed the timezone from somoa, but that did not help.  I think I might need a new dvr.  below are my hpna settings.  Also, my stats on uncorrected blocks is very very low.

 

Network Performance Management Data
Data Collection Time:2008/11/24 20:02:57 EST
Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:21:7c:45:eb:11 3 00:1c:fb:60:7a:56 112 39 -5.42e+02
1 00:21:7c:45:eb:11 2 00:1c:fb:60:f4:d3 112 39 N/A
1 00:21:7c:45:eb:11 4 00:1e:5a:9f:53:3e 112 39 N/A
3 00:1c:fb:60:7a:56 1 00:21:7c:45:eb:11 112 39 N/A
3 00:1c:fb:60:7a:56 2 00:1c:fb:60:f4:d3 96 35 N/A
3 00:1c:fb:60:7a:56 4 00:1e:5a:9f:53:3e 96 36 N/A
2 00:1c:fb:60:f4:d3 1 00:21:7c:45:eb:11 112 38 -9.23e+01
2 00:1c:fb:60:f4:d3 3 00:1c:fb:60:7a:56 96 35 N/A
4 00:1e:5a:9f:53:3e 1 00:21:7c:45:eb:11 112 39 0.00e+00
4 00:1e:5a:9f:53:3e 3 00:1c:fb:60:7a:56 96 36 N/A
Message Edited by wiltshp on 11-24-2008 05:04 PM

fuzion, I have had tech out here already.  I have hard booted everything.  in order RG, DVR then STB.  I changed the timezone from somoa, but that did not help.  I think I might need a new dvr.  below are my hpna settings.  Also, my stats on uncorrected blocks is very very low.

 

Network Performance Management Data
Data Collection Time:2008/11/24 20:02:57 EST
Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:21:7c:45:eb:11 3 00:1c:fb:60:7a:56 112 39 -5.42e+02
1 00:21:7c:45:eb:11 2 00:1c:fb:60:f4:d3 112 39 N/A
1 00:21:7c:45:eb:11 4 00:1e:5a:9f:53:3e 112 39 N/A
3 00:1c:fb:60:7a:56 1 00:21:7c:45:eb:11 112 39 N/A
3 00:1c:fb:60:7a:56 2 00:1c:fb:60:f4:d3 96 35 N/A
3 00:1c:fb:60:7a:56 4 00:1e:5a:9f:53:3e 96 36 N/A
2 00:1c:fb:60:f4:d3 1 00:21:7c:45:eb:11 112 38 -9.23e+01
2 00:1c:fb:60:f4:d3 3 00:1c:fb:60:7a:56 96 35 N/A
4 00:1e:5a:9f:53:3e 1 00:21:7c:45:eb:11 112 39 0.00e+00
4 00:1e:5a:9f:53:3e 3 00:1c:fb:60:7a:56 96 36 N/A
Message Edited by wiltshp on 11-24-2008 05:04 PM

Re: THDVR - sucks

9 of 38 (637 Views)
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 9:49:24 PM
0
(0)
Professor
Well, so far, it's working for me. But I'll let you know if our TV's still freeze.

MarkShadid wrote:

FuzioN wrote:

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

You can change the time zone all you want, but it won't stay.  It will go right back to Samoa or whatever.  It won't have anything to do with your picture freezing.


 

Well, so far, it's working for me. But I'll let you know if our TV's still freeze.

MarkShadid wrote:

FuzioN wrote:

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

You can change the time zone all you want, but it won't stay.  It will go right back to Samoa or whatever.  It won't have anything to do with your picture freezing.


 

Re: THDVR - sucks

10 of 38 (637 Views)
0
(0)
  • Rate this reply
View profile
Nov 24, 2008 10:29:17 PM
0
(0)
Master

wiltshp wrote:

fuzion, I have had tech out here already.  I have hard booted everything.  in order RG, DVR then STB.  I changed the timezone from somoa, but that did not help.  I think I might need a new dvr.  below are my hpna settings.  Also, my stats on uncorrected blocks is very very low.

 

Network Performance Management Data
Data Collection Time:2008/11/24 20:02:57 EST
Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:21:7c:45:eb:11 3 00:1c:fb:60:7a:56 112 39 -5.42e+02
1 00:21:7c:45:eb:11 2 00:1c:fb:60:f4:d3 112 39 N/A
1 00:21:7c:45:eb:11 4 00:1e:5a:9f:53:3e 112 39 N/A
3 00:1c:fb:60:7a:56 1 00:21:7c:45:eb:11 112 39 N/A
3 00:1c:fb:60:7a:56 2 00:1c:fb:60:f4:d3 96 35 N/A
3 00:1c:fb:60:7a:56 4 00:1e:5a:9f:53:3e 96 36 N/A
2 00:1c:fb:60:f4:d3 1 00:21:7c:45:eb:11 112 38 -9.23e+01
2 00:1c:fb:60:f4:d3 3 00:1c:fb:60:7a:56 96 35 N/A
4 00:1e:5a:9f:53:3e 1 00:21:7c:45:eb:11 112 39 0.00e+00
4 00:1e:5a:9f:53:3e 3 00:1c:fb:60:7a:56 96 36 N/A
Message Edited by wiltshp on 11-24-2008 05:04 PM

From your stats, it definately looks like an issue with either your DVR (bad HPNA adapter?), or possibly the coax splitter they installed. From your RG to the DVR or STBs you get a full 112. From your DVR or STBS back to the RG you get the full 112. So we know the cables are capable of the full 112. Between the DVR and either STB it drops to 96 though. Which would equate to the stutters and freezes watching recorded programs on other than the DVR IMHO. I guess one clue to the problem would depend on what they mean with their "signal to noise ratio". Is it a ratio between actual signal strength or clarity and background inteference, or are they using it to denote the ratio between usable and unusable data (uncorrectable blocks).

                              


wiltshp wrote:

fuzion, I have had tech out here already.  I have hard booted everything.  in order RG, DVR then STB.  I changed the timezone from somoa, but that did not help.  I think I might need a new dvr.  below are my hpna settings.  Also, my stats on uncorrected blocks is very very low.

 

Network Performance Management Data
Data Collection Time:2008/11/24 20:02:57 EST
Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:21:7c:45:eb:11 3 00:1c:fb:60:7a:56 112 39 -5.42e+02
1 00:21:7c:45:eb:11 2 00:1c:fb:60:f4:d3 112 39 N/A
1 00:21:7c:45:eb:11 4 00:1e:5a:9f:53:3e 112 39 N/A
3 00:1c:fb:60:7a:56 1 00:21:7c:45:eb:11 112 39 N/A
3 00:1c:fb:60:7a:56 2 00:1c:fb:60:f4:d3 96 35 N/A
3 00:1c:fb:60:7a:56 4 00:1e:5a:9f:53:3e 96 36 N/A
2 00:1c:fb:60:f4:d3 1 00:21:7c:45:eb:11 112 38 -9.23e+01
2 00:1c:fb:60:f4:d3 3 00:1c:fb:60:7a:56 96 35 N/A
4 00:1e:5a:9f:53:3e 1 00:21:7c:45:eb:11 112 39 0.00e+00
4 00:1e:5a:9f:53:3e 3 00:1c:fb:60:7a:56 96 36 N/A
Message Edited by wiltshp on 11-24-2008 05:04 PM

From your stats, it definately looks like an issue with either your DVR (bad HPNA adapter?), or possibly the coax splitter they installed. From your RG to the DVR or STBs you get a full 112. From your DVR or STBS back to the RG you get the full 112. So we know the cables are capable of the full 112. Between the DVR and either STB it drops to 96 though. Which would equate to the stutters and freezes watching recorded programs on other than the DVR IMHO. I guess one clue to the problem would depend on what they mean with their "signal to noise ratio". Is it a ratio between actual signal strength or clarity and background inteference, or are they using it to denote the ratio between usable and unusable data (uncorrectable blocks).

                               neon_sign.jpg

Re: THDVR - sucks

11 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 25, 2008 7:12:54 AM
0
(0)
Mentor

Computer-Joe wrote:
From your stats, it definately looks like an issue with either your DVR (bad HPNA adapter?), or possibly the coax splitter they installed. From your RG to the DVR or STBs you get a full 112. From your DVR or STBS back to the RG you get the full 112. So we know the cables are capable of the full 112. Between the DVR and either STB it drops to 96 though. Which would equate to the stutters and freezes watching recorded programs on other than the DVR IMHO. I guess one clue to the problem would depend on what they mean with their "signal to noise ratio". Is it a ratio between actual signal strength or clarity and background inteference, or are they using it to denote the ratio between usable and unusable data (uncorrectable blocks).

Thx computer Joe.  I've had the splitter replaced already and that didn't fix the problem.  I have a newer house (*2005) and I did ensure that EVERY coax end even behind the wall got a compressed fitting.  I think the funniest thing about this is, during the middle of the day, I can watch recorded programs on my STB from my DVR, but in the evening or very early mornings, it stutters like no other.  Almost like there is something going on on my network that is eating up bandwidth or something.  I do not know of anything


Computer-Joe wrote:
From your stats, it definately looks like an issue with either your DVR (bad HPNA adapter?), or possibly the coax splitter they installed. From your RG to the DVR or STBs you get a full 112. From your DVR or STBS back to the RG you get the full 112. So we know the cables are capable of the full 112. Between the DVR and either STB it drops to 96 though. Which would equate to the stutters and freezes watching recorded programs on other than the DVR IMHO. I guess one clue to the problem would depend on what they mean with their "signal to noise ratio". Is it a ratio between actual signal strength or clarity and background inteference, or are they using it to denote the ratio between usable and unusable data (uncorrectable blocks).

Thx computer Joe.  I've had the splitter replaced already and that didn't fix the problem.  I have a newer house (*2005) and I did ensure that EVERY coax end even behind the wall got a compressed fitting.  I think the funniest thing about this is, during the middle of the day, I can watch recorded programs on my STB from my DVR, but in the evening or very early mornings, it stutters like no other.  Almost like there is something going on on my network that is eating up bandwidth or something.  I do not know of anything

Re: THDVR - sucks

12 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 25, 2008 7:25:13 AM
0
(0)
Master

wiltshp

 

is it possible to run  a cat5 100' cord from the rg to the effected stb  temp ???? (disconnect coax)

also when the stutter starts at nite is when u will want to check your stats ?

if it drops below the 96 is when u will have the problem  imho

my system runs fine with one leg @ 96  fwiw

the hpna is set for 128 falls back to 112 then  96 then 80 etc as it degrades  imho 

if 96 is deemed unacceptable u will need a teir 5 tech from at&t to chime in   :smileyhappy:

 

 

a thought and my slant

randy

wiltshp

 

is it possible to run  a cat5 100' cord from the rg to the effected stb  temp ???? (disconnect coax)

also when the stutter starts at nite is when u will want to check your stats ?

if it drops below the 96 is when u will have the problem  imho

my system runs fine with one leg @ 96  fwiw

the hpna is set for 128 falls back to 112 then  96 then 80 etc as it degrades  imho 

if 96 is deemed unacceptable u will need a teir 5 tech from at&t to chime in   :smileyhappy:

 

 

a thought and my slant

randy

Re: THDVR - sucks

13 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 25, 2008 7:26:42 AM
0
(0)
Master

wiltshp wrote:

 

Thx computer Joe.  I've had the splitter replaced already and that didn't fix the problem.  I have a newer house (*2005) and I did ensure that EVERY coax end even behind the wall got a compressed fitting.  I think the funniest thing about this is, during the middle of the day, I can watch recorded programs on my STB from my DVR, but in the evening or very early mornings, it stutters like no other.  Almost like there is something going on on my network that is eating up bandwidth or something.  I do not know of anything


The stats I saw were from around 8 PM. Were the STBs having the problem when you copied your stats? Could you post your stats from around noon time?

                              


wiltshp wrote:

 

Thx computer Joe.  I've had the splitter replaced already and that didn't fix the problem.  I have a newer house (*2005) and I did ensure that EVERY coax end even behind the wall got a compressed fitting.  I think the funniest thing about this is, during the middle of the day, I can watch recorded programs on my STB from my DVR, but in the evening or very early mornings, it stutters like no other.  Almost like there is something going on on my network that is eating up bandwidth or something.  I do not know of anything


The stats I saw were from around 8 PM. Were the STBs having the problem when you copied your stats? Could you post your stats from around noon time?

                               neon_sign.jpg

Re: THDVR - sucks

14 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 25, 2008 7:49:29 AM
0
(0)
Mentor

randyl wrote:

wiltshp

 

is it possible to run  a cat5 100' cord from the rg to the effected stb  temp ???? (disconnect coax)

also when the stutter starts at nite is when u will want to check your stats ?

if it drops below the 96 is when u will have the problem  imho

my system runs fine with one leg @ 96  fwiw

the hpna is set for 128 falls back to 112 then  96 then 80 etc as it degrades  imho 

if 96 is deemed unacceptable u will need a teir 5 tech from at&t to chime in   :smileyhappy:

 

 

a thought and my slant

randy


 

I could do this, but it won't solve my problem in the end.  My upstairs tv's could not have this done.  It was stuttering when I gave the stats earlier.  To test at noon, sometime, I will probably have to wait until the weekend, as I am at work during the day!  Thanks for all the input guys, I really appreciate it!

randyl wrote:

wiltshp

 

is it possible to run  a cat5 100' cord from the rg to the effected stb  temp ???? (disconnect coax)

also when the stutter starts at nite is when u will want to check your stats ?

if it drops below the 96 is when u will have the problem  imho

my system runs fine with one leg @ 96  fwiw

the hpna is set for 128 falls back to 112 then  96 then 80 etc as it degrades  imho 

if 96 is deemed unacceptable u will need a teir 5 tech from at&t to chime in   :smileyhappy:

 

 

a thought and my slant

randy


 

I could do this, but it won't solve my problem in the end.  My upstairs tv's could not have this done.  It was stuttering when I gave the stats earlier.  To test at noon, sometime, I will probably have to wait until the weekend, as I am at work during the day!  Thanks for all the input guys, I really appreciate it!

Re: THDVR - sucks

15 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 25, 2008 7:50:57 AM
0
(0)
Mentor

Computer-Joe wrote:
The stats I saw were from around 8 PM. Were the STBs having the problem when you copied your stats? Could you post your stats from around noon time?

yes, the tv was stuttering when I gave the stats.  I think I will have to wait until the weekend to give stats when it is working.  Actually, what I may try and do, is leave work a little early and see if it working around 4:30 or so when I get home.  If that is the case I can repost stats!


Computer-Joe wrote:
The stats I saw were from around 8 PM. Were the STBs having the problem when you copied your stats? Could you post your stats from around noon time?

yes, the tv was stuttering when I gave the stats.  I think I will have to wait until the weekend to give stats when it is working.  Actually, what I may try and do, is leave work a little early and see if it working around 4:30 or so when I get home.  If that is the case I can repost stats!

Re: THDVR - sucks

16 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 25, 2008 7:53:55 AM
0
(0)
Master

wiltshp wrote:

 I could do this, but it won't solve my problem in the end.  My upstairs tv's could not have this done.  It was stuttering when I gave the stats earlier.  To test at noon, sometime, I will probably have to wait until the weekend, as I am at work during the day!  Thanks for all the input guys, I really appreciate it!


      hate to see ya run all cat5 to find out  it s  something else is all ///

      u may even try cat5 to the dvr stead of coax if an all coax install...

 

 

      just some thoughts

      randy

Message Edited by randyl on 11-25-2008 09:54 AM

wiltshp wrote:

 I could do this, but it won't solve my problem in the end.  My upstairs tv's could not have this done.  It was stuttering when I gave the stats earlier.  To test at noon, sometime, I will probably have to wait until the weekend, as I am at work during the day!  Thanks for all the input guys, I really appreciate it!


      hate to see ya run all cat5 to find out  it s  something else is all ///

      u may even try cat5 to the dvr stead of coax if an all coax install...

 

 

      just some thoughts

      randy

Message Edited by randyl on 11-25-2008 09:54 AM

Re: THDVR - sucks

17 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 25, 2008 3:20:56 PM
0
(0)
Mentor
well, when I got home at about 5 it was acting up on me.  I will try again tomorrow morning to see if I can see the stats when it is working.  Who knows.  I think I might just have them replace the DVR.  I didn't have them do it when they were out here last time because I had shows I hadn't watched yet. 
well, when I got home at about 5 it was acting up on me.  I will try again tomorrow morning to see if I can see the stats when it is working.  Who knows.  I think I might just have them replace the DVR.  I didn't have them do it when they were out here last time because I had shows I hadn't watched yet. 

Re: THDVR - sucks

18 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 25, 2008 4:57:23 PM
0
(0)
Scholar

You indicated that your house was built in 2005 and that you have all compression connectors on the cables. By any chance do all the cables go back to a single location? If so, are the cables directly connected to the splitters or is there an intermediate patch panel? If you have a patch panel do you by chance have a amplifier or filter in the circuit somewhere?

You indicated that your house was built in 2005 and that you have all compression connectors on the cables. By any chance do all the cables go back to a single location? If so, are the cables directly connected to the splitters or is there an intermediate patch panel? If you have a patch panel do you by chance have a amplifier or filter in the circuit somewhere?

Re: THDVR - sucks

19 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 25, 2008 7:05:03 PM
0
(0)
Mentor
The cables are connected directly to the splitters and the amplifer I used to have was removed during the install. 
The cables are connected directly to the splitters and the amplifer I used to have was removed during the install. 

Re: THDVR - sucks

20 of 38 (297 Views)
0
(0)
  • Rate this reply
View profile
Nov 26, 2008 6:09:34 AM
0
(0)
Mentor
Due to the holiday season, I will actually be getting out of work early today.  Hopefully I can check my HPNA stats then to see if they are still the same.
Due to the holiday season, I will actually be getting out of work early today.  Hopefully I can check my HPNA stats then to see if they are still the same.

Re: THDVR - sucks

21 of 38 (246 Views)
0
(0)
  • Rate this reply
View profile
Nov 26, 2008 10:38:30 AM
0
(0)
Mentor

well, I don't think the stats have changed, but my THDVR is working no probs.  This is just soooooooo weird.  Any other suggestions?

 

Network Performance Management Data
Data Collection Time:2008/11/26 13:36:59 EST

Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:21:7c:45:eb:11 3 00:1c:fb:60:7a:56 112 38 -5.45e+02
1 00:21:7c:45:eb:11 2 00:1c:fb:60:f4:d3 112 38 -1.33e+03
1 00:21:7c:45:eb:11 4 00:1e:5a:9f:53:3e 112 40 N/A
3 00:1c:fb:60:7a:56 1 00:21:7c:45:eb:11 112 39 -4.67e+02
3 00:1c:fb:60:7a:56 2 00:1c:fb:60:f4:d3 96 36 N/A
3 00:1c:fb:60:7a:56 4 00:1e:5a:9f:53:3e 96 36 N/A
2 00:1c:fb:60:f4:d3 1 00:21:7c:45:eb:11 112 39 -5.33e+01
2 00:1c:fb:60:f4:d3 3 00:1c:fb:60:7a:56 96 35 N/A
4 00:1e:5a:9f:53:3e 1 00:21:7c:45:eb:11 112 39 0.00e+00
4 00:1e:5a:9f:53:3e 3 00:1c:fb:60:7a:56 96 35 N/A

 

Just wanted to give some other information I see to see if that means anything.

 

Under HomePNA

Interface:Coax

Protocol:Enabled

Noise Margin:493

Per: -1063

Collection Interval:  900 seconds

 

HPNA Device List

Local Information
Firmware Version: 1.7.4 UCv1-7-4-22061102
Firmware Signature: 67bc2a3d95cacbe0059cb9f35b7c6694
HPNA Physical Link: UP
Network Mode: SYNCHRONOUS

 

NodeID MTU Mac Address
1 8192 00:21:7C:45:EB:11
2 8192 00:1C:11:smileyvery-happy:2:E8:92
3 8192 00:1C:11:smileyvery-happy:1:F4:82
4 8192 00:1C:11:smileyvery-happy:1:smileyvery-happy:9:5D

 

Broadband Link – Detailed DSL Statistics
Collected for 5 days 13:59:24

DSL  Since Reset  Current 24-Hour Interval  Current 15-Minute Interval  Time Since
Last Event
Link Retrains:  1  0  0  25 days 3:15:56
DSL Training Errors:  1  0  0  5 days 13:57:10
Training Timeouts:  3  0  0  25 days 3:15:25
Loss of Framing Failures:  0  0  0  0:00:00
Loss of Signal Failures:  15  0  0  25 days 3:15:56
Loss of Margin Failures:  0  0  0  0:00:00
Cumulative Seconds w/Errors:  25  0  0  23:33:43
Cumulative Sec. w/Severe Errors:  15  0  0  25 days 3:15:56
Corrected Blocks:  246344  0  0  23:33:43
Uncorrectable Blocks:  5979  0  0  23:33:43
DSL Unavailable Seconds:  186  0  0  25 days 3:14:41

 

Message Edited by wiltshp on 11-26-2008 10:45 AM

well, I don't think the stats have changed, but my THDVR is working no probs.  This is just soooooooo weird.  Any other suggestions?

 

Network Performance Management Data
Data Collection Time:2008/11/26 13:36:59 EST

Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:21:7c:45:eb:11 3 00:1c:fb:60:7a:56 112 38 -5.45e+02
1 00:21:7c:45:eb:11 2 00:1c:fb:60:f4:d3 112 38 -1.33e+03
1 00:21:7c:45:eb:11 4 00:1e:5a:9f:53:3e 112 40 N/A
3 00:1c:fb:60:7a:56 1 00:21:7c:45:eb:11 112 39 -4.67e+02
3 00:1c:fb:60:7a:56 2 00:1c:fb:60:f4:d3 96 36 N/A
3 00:1c:fb:60:7a:56 4 00:1e:5a:9f:53:3e 96 36 N/A
2 00:1c:fb:60:f4:d3 1 00:21:7c:45:eb:11 112 39 -5.33e+01
2 00:1c:fb:60:f4:d3 3 00:1c:fb:60:7a:56 96 35 N/A
4 00:1e:5a:9f:53:3e 1 00:21:7c:45:eb:11 112 39 0.00e+00
4 00:1e:5a:9f:53:3e 3 00:1c:fb:60:7a:56 96 35 N/A

 

Just wanted to give some other information I see to see if that means anything.

 

Under HomePNA

Interface:Coax

Protocol:Enabled

Noise Margin:493

Per: -1063

Collection Interval:  900 seconds

 

HPNA Device List

Local Information
Firmware Version: 1.7.4 UCv1-7-4-22061102
Firmware Signature: 67bc2a3d95cacbe0059cb9f35b7c6694
HPNA Physical Link: UP
Network Mode: SYNCHRONOUS

 

NodeID MTU Mac Address
1 8192 00:21:7C:45:EB:11
2 8192 00:1C:11:smileyvery-happy:2:E8:92
3 8192 00:1C:11:smileyvery-happy:1:F4:82
4 8192 00:1C:11:smileyvery-happy:1:smileyvery-happy:9:5D

 

Broadband Link – Detailed DSL Statistics
Collected for 5 days 13:59:24

DSL  Since Reset  Current 24-Hour Interval  Current 15-Minute Interval  Time Since
Last Event
Link Retrains:  1  0  0  25 days 3:15:56
DSL Training Errors:  1  0  0  5 days 13:57:10
Training Timeouts:  3  0  0  25 days 3:15:25
Loss of Framing Failures:  0  0  0  0:00:00
Loss of Signal Failures:  15  0  0  25 days 3:15:56
Loss of Margin Failures:  0  0  0  0:00:00
Cumulative Seconds w/Errors:  25  0  0  23:33:43
Cumulative Sec. w/Severe Errors:  15  0  0  25 days 3:15:56
Corrected Blocks:  246344  0  0  23:33:43
Uncorrectable Blocks:  5979  0  0  23:33:43
DSL Unavailable Seconds:  186  0  0  25 days 3:14:41

 

Message Edited by wiltshp on 11-26-2008 10:45 AM

Re: THDVR - sucks

22 of 38 (246 Views)
0
(0)
  • Rate this reply
View profile
Nov 27, 2008 8:15:57 AM
0
(0)
Employee

wiltshp This is just a wild guess Is there anything that is on later lights, or furnace that would not be on during the day. There could be a loose or faulty connection that only picks up interference from an outside source. I maybe even be from the nieghborhood like a faulty street light or transformer. Randys suggestion to run a cat5 temp would isolate the coax wiring from the STB unless the problem is the coax connector on the STB. That experiment would help get a tech out. The techs work late try to get a time if it fails by 5 pm most of the time.

Please keep us posted. 

wiltshp This is just a wild guess Is there anything that is on later lights, or furnace that would not be on during the day. There could be a loose or faulty connection that only picks up interference from an outside source. I maybe even be from the nieghborhood like a faulty street light or transformer. Randys suggestion to run a cat5 temp would isolate the coax wiring from the STB unless the problem is the coax connector on the STB. That experiment would help get a tech out. The techs work late try to get a time if it fails by 5 pm most of the time.

Please keep us posted. 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: THDVR - sucks

23 of 38 (246 Views)
0
(0)
  • Rate this reply
View profile
Nov 27, 2008 9:11:59 AM
0
(0)
Master
Are you running a treadmill by any chance? Reading Escapee's post made me think of that possibility. :smileywink:
Are you running a treadmill by any chance? Reading Escapee's post made me think of that possibility. :smileywink:

Re: THDVR - sucks

24 of 38 (246 Views)
0
(0)
  • Rate this reply
View profile
Nov 28, 2008 7:16:30 AM
0
(0)
Mentor
I guess that could be a possibility.  If anything there is more going on during the day at my house with my babysitter and kids running around than at night.  I think before I try the cat5 issue, I may try a new DVR.  Just last night every time I tried to delete a program from my DVR it reboots itself.  I really think there is something wrong with my DVR.  I just hesitate to change it because I read all the horror stories about people have audio cutout issues with HDMI and I have none. 
I guess that could be a possibility.  If anything there is more going on during the day at my house with my babysitter and kids running around than at night.  I think before I try the cat5 issue, I may try a new DVR.  Just last night every time I tried to delete a program from my DVR it reboots itself.  I really think there is something wrong with my DVR.  I just hesitate to change it because I read all the horror stories about people have audio cutout issues with HDMI and I have none. 

Re: THDVR - sucks

25 of 38 (246 Views)
0
(0)
  • Rate this reply
View profile
Nov 28, 2008 7:49:17 AM
0
(0)
Master

wiltshp wrote:
I guess that could be a possibility.  If anything there is more going on during the day at my house with my babysitter and kids running around than at night.  I think before I try the cat5 issue, I may try a new DVR.  Just last night every time I tried to delete a program from my DVR it reboots itself.  I really think there is something wrong with my DVR.  I just hesitate to change it because I read all the horror stories about people have audio cutout issues with HDMI and I have none. 

 

Yes, but you are having other issues, so that may be the road to take.

 

Let us know what happens.


wiltshp wrote:
I guess that could be a possibility.  If anything there is more going on during the day at my house with my babysitter and kids running around than at night.  I think before I try the cat5 issue, I may try a new DVR.  Just last night every time I tried to delete a program from my DVR it reboots itself.  I really think there is something wrong with my DVR.  I just hesitate to change it because I read all the horror stories about people have audio cutout issues with HDMI and I have none. 

 

Yes, but you are having other issues, so that may be the road to take.

 

Let us know what happens.

Re: THDVR - sucks

26 of 38 (246 Views)
0
(0)
  • Rate this reply
View profile
Nov 28, 2008 9:38:50 AM
0
(0)
Employee

 


wiltshp wrote:
I guess that could be a possibility.  If anything there is more going on during the day at my house with my babysitter and kids running around than at night.  I think before I try the cat5 issue, I may try a new DVR.  Just last night every time I tried to delete a program from my DVR it reboots itself.  I really think there is something wrong with my DVR.  I just hesitate to change it because I read all the horror stories about people have audio cutout issues with HDMI and I have none. 

 

There have been a number of posts that some of the HDMI problems went away with the THDVR update. They are saying  the most of the HDMI are due to early HDTV models that were not compliant with the standard. If your DVR is starting to fail it may be causing your other problems. Hope the replacement solves the problem. When they come to replace the DVR they should retest all the wiring inside and out. Try to get an after 5pm appointment if that is when it fails. It sounds like you have a full life without the TV system being a distraction. Good Luck keep us posted good or bad.

 


wiltshp wrote:
I guess that could be a possibility.  If anything there is more going on during the day at my house with my babysitter and kids running around than at night.  I think before I try the cat5 issue, I may try a new DVR.  Just last night every time I tried to delete a program from my DVR it reboots itself.  I really think there is something wrong with my DVR.  I just hesitate to change it because I read all the horror stories about people have audio cutout issues with HDMI and I have none. 

 

There have been a number of posts that some of the HDMI problems went away with the THDVR update. They are saying  the most of the HDMI are due to early HDTV models that were not compliant with the standard. If your DVR is starting to fail it may be causing your other problems. Hope the replacement solves the problem. When they come to replace the DVR they should retest all the wiring inside and out. Try to get an after 5pm appointment if that is when it fails. It sounds like you have a full life without the TV system being a distraction. Good Luck keep us posted good or bad.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: THDVR - sucks

27 of 38 (246 Views)
0
(0)
  • Rate this reply
View profile
Dec 6, 2008 6:43:22 PM
0
(0)
Mentor

Yes, but you are having other issues, so that may be the road to take.

 

Let us know what happens.


Sorry for the delayed reponse guys, been pretty busy lately.  Sooooo...........  I was able to connect my DVR and one of my STB using Cat5e, and the other STB is still using coax.  I just did this yesterday and the STB that has Cat5 seems to be working just fine with THDVR.  I haven't had a chance to test the other TV yet, as that is where the kid sleeps and he is usually in bed when my stuttering happens.  Gonna try it tomorrow before he goes to bed, but hopefully I've figured out my problem.  Well, found another way around it!


Yes, but you are having other issues, so that may be the road to take.

 

Let us know what happens.


Sorry for the delayed reponse guys, been pretty busy lately.  Sooooo...........  I was able to connect my DVR and one of my STB using Cat5e, and the other STB is still using coax.  I just did this yesterday and the STB that has Cat5 seems to be working just fine with THDVR.  I haven't had a chance to test the other TV yet, as that is where the kid sleeps and he is usually in bed when my stuttering happens.  Gonna try it tomorrow before he goes to bed, but hopefully I've figured out my problem.  Well, found another way around it!

Re: THDVR - sucks

28 of 38 (246 Views)
0
(0)
  • Rate this reply
View profile
Dec 7, 2008 10:12:34 PM
0
(0)
ACE - Master

MarkShadid wrote:

FuzioN wrote:

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

You can change the time zone all you want, but it won't stay.  It will go right back to Samoa or whatever.  It won't have anything to do with your picture freezing.


 

You're absolutely correct.  I tried it.  Changed it last night to central time.  Just got through checking 24 hrs. later and it has gone back to Midway Island or whatever.  Apparently it cannot be changed unless there is some special procedure we all are not aware of.

 

Phil

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher

MarkShadid wrote:

FuzioN wrote:

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

You can change the time zone all you want, but it won't stay.  It will go right back to Samoa or whatever.  It won't have anything to do with your picture freezing.


 

You're absolutely correct.  I tried it.  Changed it last night to central time.  Just got through checking 24 hrs. later and it has gone back to Midway Island or whatever.  Apparently it cannot be changed unless there is some special procedure we all are not aware of.

 

Phil

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: THDVR - sucks

29 of 38 (246 Views)
0
(0)
  • Rate this reply
View profile
Dec 7, 2008 11:26:26 PM
0
(0)
Master

Phil,

 

All that Samoan listing is is that it is the first item showing in the dropdpwn box.

 

Randy explained that before. Your time is set to the correct zone and that is all that really matters. :smileywink:

Phil,

 

All that Samoan listing is is that it is the first item showing in the dropdpwn box.

 

Randy explained that before. Your time is set to the correct zone and that is all that really matters. :smileywink:

Re: THDVR - sucks

30 of 38 (246 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post