THDVR - sucks

Contributor

THDVR - sucks

Every time we try to play something we recorded and use the fast forward, the recording just locks up and you have to reboot the system.  Has anyone encountered this?

 

Also the picture freezes on several tvs at different times for no reason.  Left alone it will return in about 5 minutes.

Message 1 of 38
Highlighted
Master

Re: THDVR - sucks

if u have coax installed for  the stbs/dvr then u may want to check out the hpna stats... ?

 

Network Performance Management Data
Data Collection Time:2008/11/07 19:08:43 CST

Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:1:5b:2c:36:3 2 00:1:de:5f:a3:7 112 39 N/A
1 00:1:5b:2c:36:3 3 00:1:de:60:63:4 112 39 -5.21e+02
1 00:1:5b:2c:36:3 4 00:1:de:5f:a3:a 112 38 N/A
1 00:1:5b:2c:36:3 2 00:1:b6:32:ba:6 112 38 4.10e+01
2 00:1:de:5f:a3:7 1 00:1:5b:2c:36:3 112 38 N/A
2 00:1:b6:32:ba:6 1 00:1:5b:2c:36:3 112 0 N/A
2 00:1:de:5f:a3:7 3 00:1:de:60:63:4 112 38 N/A
3 00:1:de:60:63:4 1 00:1:5b:2c:36:3 112 39 -4.14e+02
3 00:1:de:60:63:4 4 00:1:de:5f:a3:a 96 34 -2.90e+04
3 00:1:de:60:63:4 2 00:1:de:5f:a3:7 96 36 -2.90e+04
4 00:1:de:5f:a3:a 3 00:1:de:60:63:4 96 34 N/A
4 00:1:de:5f:a3:a 1 00:1:5b:2c:36:3 112 38 0.00e+00

 

if u have all 112 great  below the 96 will cause problems..

note: this is for a coax hpna install....

it u have a leg that drops below 96 to 80 or so it indicates the line is faulty ??? (loose ftg etc)

just a possibility is all..  and something to look at  imho

 

http://gateway.2wire.net/xslt?PAGE=J70&THISPAGE=A02_POST&NEXTPAGE=J70

 

u will need the passcode off the rg3800 (gateway) to see  them   fyi

 

Tags (2)
Message 2 of 38
Mentor

Re: THDVR - sucks

I have an issue where when I try and watch a program from my DVR on a regular STB it stutters really really bad.  But when I watch it on the DVR it seems to work just fine.  Here is the funniest problem...  when I try and watch a program on another STB from my DVR in the middle of the day, it usually works, however in the night/evening it never works.  Of course when a tech comes out it always seems to be working.  I am going to go home and check my stats, but could this be a similar issue?
Message 3 of 38
Expert

Re: THDVR - sucks

Try doing a hard reset of your non dvr stbs.  Unplug the power cable for 15 seconds and replug it.  After it reboots try watching a recording.  You might want to do a reset of the rg as well.  Unplug it and wait 30 seconds, it will take it about 8 minutes to completely reboot.  Just a thought.
Message 4 of 38
Guru

Re: THDVR - sucks

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM
Message 5 of 38
Professor

Re: THDVR - sucks


FuzioN wrote:

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

You can change the time zone all you want, but it won't stay.  It will go right back to Samoa or whatever.  It won't have anything to do with your picture freezing.

Message 6 of 38
Master

Re: THDVR - sucks

Advanced – Configure Time Services
Current Time Settings
Date:Monday, November 24, 2008
Time:04:15:19 PM
Time Zone: 
Time Configuration:Automatic
 
Manually Set Time/Date
Time Zone: (GMT-11:00) Midway Island, Samoa (GMT-10:00) Hawaii (GMT-09:00) Alaska (GMT-08:00) Pacific Time (US & Canada); Tijuana (GMT-07:00) Arizona (GMT-07:00) Mountain Time (US & Canada) (GMT-06:00) Central America (GMT-06:00) Central Time (US & Canada) (GMT-06:00) Guadalajara, Mexico City, Monterrey (GMT-06:00) Saskatchewan (GMT-05:00) Bogota, Lima, Quito (GMT-05:00) Eastern Time, (US & Canada) (GMT-05:00) Indiana (East) (GMT-04:00) Atlantic Time (Canada) (GMT-04:00) Caracas, La Paz (GMT-03:00) Newfoundland (GMT-03:00) Brasilia (GMT-03:00) Buenos Aires, Georgetown (GMT-03:00) Greenland (GMT-02:00) Mid-Atlantic (GMT-01:00) Azores (GMT-01:00) Cape Verde Is. (GMT) Casablanca, Monrovia (GMT) Greenwich Mean Time, Dublin, Edinburgh, London (GMT+01:00) Amsterdam, Berlin, Rome, Stockholm, Vienna (GMT+01:00) Belgrade, Bratislava, Budapest, Prague (GMT+01:00) Brussels, Copenhagen, Madrid, Paris (GMT+01:00) Sarajevo, Skopje, Sofija, Warsaw, Zagreb (GMT+01:00) West Central Africa (GMT+02:00) Athens, Istanbul, Minsk, Bucharest (GMT+02:00) Cairo (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Riga, Tallinn (GMT+02:00) Jerusalem (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Nairobi (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, Tbilisi, Yerevan (GMT+04:30) Kabul (GMT+05:00) Ekaterinburg (GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi (GMT+05:45) Kathmandu (GMT+06:00) Almaty, Novosibirsk (GMT+06:00) Astana, Dhaka (GMT+06:00) Sri Jayawardenepura (GMT+06:30) Rangoon (GMT+07:00) Bangkok, Hanoi, Jakarta (GMT+07:00) Krasnoyarsk (GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi (GMT+08:00) Irkutsk, Ulaan Bataar (GMT+08:00) Kuala Lumpur, Singapore (GMT+08:00) Perth (GMT+08:00) Taipei (GMT+09:00) Osaka, Sapporo, Tokyo (GMT+09:00) Seoul (GMT+09:00) Yakutsk (GMT+09:30) Adelaide (GMT+09:30) Darwin (GMT+10:00) Brisbane (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Guam, Port Moresby (GMT+10:00) Hobart (GMT+10:00) Vladivostok (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Auckland, Wellington (GMT+12:00) Fiji, Kamchatka, Marshall Is.
 
Configure Internet Time Servers
Time Servers:ntp1.sbcglobal.net
 ntp2.sbcglobal.net
 ntp3.2wire.com
 ntp4.2wire.com
 ntp.ucsd.edu

 

 

thats just the first entry of the drop down box...  does not mean it is set to samoa    imho

 

 

my slant

randy

Message 7 of 38
Professor

Re: THDVR - sucks


randyl wrote:
Advanced – Configure Time Services
Current Time Settings Date: Monday, November 24, 2008 Time: 04:15:19 PM Time Zone:   Time Configuration: Automatic   Manually Set Time/Date       Time Zone: (GMT-11:00) Midway Island, Samoa (GMT-10:00) Hawaii (GMT-09:00) Alaska (GMT-08:00) Pacific Time (US & Canada); Tijuana (GMT-07:00) Arizona (GMT-07:00) Mountain Time (US & Canada) (GMT-06:00) Central America (GMT-06:00) Central Time (US & Canada) (GMT-06:00) Guadalajara, Mexico City, Monterrey (GMT-06:00) Saskatchewan (GMT-05:00) Bogota, Lima, Quito (GMT-05:00) Eastern Time, (US & Canada) (GMT-05:00) Indiana (East) (GMT-04:00) Atlantic Time (Canada) (GMT-04:00) Caracas, La Paz (GMT-03:00) Newfoundland (GMT-03:00) Brasilia (GMT-03:00) Buenos Aires, Georgetown (GMT-03:00) Greenland (GMT-02:00) Mid-Atlantic (GMT-01:00) Azores (GMT-01:00) Cape Verde Is. (GMT) Casablanca, Monrovia (GMT) Greenwich Mean Time, Dublin, Edinburgh, London (GMT+01:00) Amsterdam, Berlin, Rome, Stockholm, Vienna (GMT+01:00) Belgrade, Bratislava, Budapest, Prague (GMT+01:00) Brussels, Copenhagen, Madrid, Paris (GMT+01:00) Sarajevo, Skopje, Sofija, Warsaw, Zagreb (GMT+01:00) West Central Africa (GMT+02:00) Athens, Istanbul, Minsk, Bucharest (GMT+02:00) Cairo (GMT+02:00) Harare, Pretoria (GMT+02:00) Helsinki, Riga, Tallinn (GMT+02:00) Jerusalem (GMT+03:00) Kuwait, Riyadh (GMT+03:00) Moscow, St. Petersburg, Volgograd (GMT+03:00) Nairobi (GMT+04:00) Abu Dhabi, Muscat (GMT+04:00) Baku, Tbilisi, Yerevan (GMT+04:30) Kabul (GMT+05:00) Ekaterinburg (GMT+05:00) Islamabad, Karachi, Tashkent (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi (GMT+05:45) Kathmandu (GMT+06:00) Almaty, Novosibirsk (GMT+06:00) Astana, Dhaka (GMT+06:00) Sri Jayawardenepura (GMT+06:30) Rangoon (GMT+07:00) Bangkok, Hanoi, Jakarta (GMT+07:00) Krasnoyarsk (GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi (GMT+08:00) Irkutsk, Ulaan Bataar (GMT+08:00) Kuala Lumpur, Singapore (GMT+08:00) Perth (GMT+08:00) Taipei (GMT+09:00) Osaka, Sapporo, Tokyo (GMT+09:00) Seoul (GMT+09:00) Yakutsk (GMT+09:30) Adelaide (GMT+09:30) Darwin (GMT+10:00) Brisbane (GMT+10:00) Canberra, Melbourne, Sydney (GMT+10:00) Guam, Port Moresby (GMT+10:00) Hobart (GMT+10:00) Vladivostok (GMT+11:00) Magadan, Solomon Is., New Caledonia (GMT+12:00) Auckland, Wellington (GMT+12:00) Fiji, Kamchatka, Marshall Is.     Configure Internet Time Servers Time Servers: ntp1.sbcglobal.net   ntp2.sbcglobal.net   ntp3.2wire.com   ntp4.2wire.com   ntp.ucsd.edu

 

 

thats just the first entry of the drop down box...  does not mean it is set to samoa    imho

 

 

my slant

randy


Actually I had never thought of it, but I would have to agree with Randy since it does show the correct time at the top. But I don't agree that it has anything to do with freezing pictures.

Message 8 of 38
Mentor

Re: THDVR - sucks

fuzion, I have had tech out here already.  I have hard booted everything.  in order RG, DVR then STB.  I changed the timezone from somoa, but that did not help.  I think I might need a new dvr.  below are my hpna settings.  Also, my stats on uncorrected blocks is very very low.

 

Network Performance Management Data
Data Collection Time:2008/11/24 20:02:57 EST
Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:21:7c:45:eb:11 3 00:1c:fb:60:7a:56 112 39 -5.42e+02
1 00:21:7c:45:eb:11 2 00:1c:fb:60:f4:d3 112 39 N/A
1 00:21:7c:45:eb:11 4 00:1e:5a:9f:53:3e 112 39 N/A
3 00:1c:fb:60:7a:56 1 00:21:7c:45:eb:11 112 39 N/A
3 00:1c:fb:60:7a:56 2 00:1c:fb:60:f4:d3 96 35 N/A
3 00:1c:fb:60:7a:56 4 00:1e:5a:9f:53:3e 96 36 N/A
2 00:1c:fb:60:f4:d3 1 00:21:7c:45:eb:11 112 38 -9.23e+01
2 00:1c:fb:60:f4:d3 3 00:1c:fb:60:7a:56 96 35 N/A
4 00:1e:5a:9f:53:3e 1 00:21:7c:45:eb:11 112 39 0.00e+00
4 00:1e:5a:9f:53:3e 3 00:1c:fb:60:7a:56 96 36 N/A
Message Edited by wiltshp on 11-24-2008 05:04 PM
Message 9 of 38
Professor

Re: THDVR - sucks

Well, so far, it's working for me. But I'll let you know if our TV's still freeze.

MarkShadid wrote:

FuzioN wrote:

Make sure that your gateways TIMEZONE is set to your local timezone. The gateways default timezone is set to SAMOA time. It will cause picture freezing because of the time difference.

 

How to set the gateways timezone?

- reboot the gateway by unplugging the power cord at the back of it for 30 seconds before plugging it back in.

- wait for about 8-10 minutes for it to load up.

- after loading up, open your computer and go to your gateways GUI at this site http://gateway.2wire.net/management.

- enter the System Password, located on a sticker on the side of the gateway and click submit.

- at the left side, look for the link that says CONFIGURE TIME SERVICES.

- there will be a drop down button for timezone. look for your local time zone and click submit.

- close the GUI and you're good to go.

 

NOTE: do not reboot your gateway again for this will reset the timezone to SAMOA time.

 

If picture freezing persist after setting the timezone to your local timezone, try hard rebooting your stb's including the dvr by:

- unplugging the power cord at the back of the stb's.

- while it is unplug, press and hold down the power button of the stb's for 20 seconds before you plug it back in.

- wait for about 3-5 minutes for it to load up. at this point, you will be seeing 3 dots on the screen and after 5-10 seconds, it will turn into a blue screen with the AT&T UVerse logo which indicates that it is loading up normally.

- after this, observe your tv's performance for 24-48 hours. if picture freezing still persist. call tech support so that they can process a tech dispatch in your premise and resolve this issue for you.

 

Reminder: It is better to know what you have and know how to fix it rather than always asking for help that you feel will not be helpful to you at all.

 

To know more about these issues, tune in to Channel 411 on your tv or try Help On Demand on the menu.

Or you can visit AT&T's helpsite at http://helpme.att.net.  

Message Edited by FuzioN on 11-25-2008 05:48 AM

You can change the time zone all you want, but it won't stay.  It will go right back to Samoa or whatever.  It won't have anything to do with your picture freezing.


 

Message 10 of 38

Re: THDVR - sucks


wiltshp wrote:

fuzion, I have had tech out here already.  I have hard booted everything.  in order RG, DVR then STB.  I changed the timezone from somoa, but that did not help.  I think I might need a new dvr.  below are my hpna settings.  Also, my stats on uncorrected blocks is very very low.

 

Network Performance Management Data
Data Collection Time:2008/11/24 20:02:57 EST
Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%)
Station ID MAC Addr. Station ID MAC Addr. 
HPNA Network Broadcast 112 -  - 
1 00:21:7c:45:eb:11 3 00:1c:fb:60:7a:56 112 39 -5.42e+02
1 00:21:7c:45:eb:11 2 00:1c:fb:60:f4:d3 112 39 N/A
1 00:21:7c:45:eb:11 4 00:1e:5a:9f:53:3e 112 39 N/A
3 00:1c:fb:60:7a:56 1 00:21:7c:45:eb:11 112 39 N/A
3 00:1c:fb:60:7a:56 2 00:1c:fb:60:f4:d3 96 35 N/A
3 00:1c:fb:60:7a:56 4 00:1e:5a:9f:53:3e 96 36 N/A
2 00:1c:fb:60:f4:d3 1 00:21:7c:45:eb:11 112 38 -9.23e+01
2 00:1c:fb:60:f4:d3 3 00:1c:fb:60:7a:56 96 35 N/A
4 00:1e:5a:9f:53:3e 1 00:21:7c:45:eb:11 112 39 0.00e+00
4 00:1e:5a:9f:53:3e 3 00:1c:fb:60:7a:56 96 36 N/A
Message Edited by wiltshp on 11-24-2008 05:04 PM

From your stats, it definately looks like an issue with either your DVR (bad HPNA adapter?), or possibly the coax splitter they installed. From your RG to the DVR or STBs you get a full 112. From your DVR or STBS back to the RG you get the full 112. So we know the cables are capable of the full 112. Between the DVR and either STB it drops to 96 though. Which would equate to the stutters and freezes watching recorded programs on other than the DVR IMHO. I guess one clue to the problem would depend on what they mean with their "signal to noise ratio". Is it a ratio between actual signal strength or clarity and background inteference, or are they using it to denote the ratio between usable and unusable data (uncorrectable blocks).

                              

Message 11 of 38
Mentor

Re: THDVR - sucks


Computer-Joe wrote:
From your stats, it definately looks like an issue with either your DVR (bad HPNA adapter?), or possibly the coax splitter they installed. From your RG to the DVR or STBs you get a full 112. From your DVR or STBS back to the RG you get the full 112. So we know the cables are capable of the full 112. Between the DVR and either STB it drops to 96 though. Which would equate to the stutters and freezes watching recorded programs on other than the DVR IMHO. I guess one clue to the problem would depend on what they mean with their "signal to noise ratio". Is it a ratio between actual signal strength or clarity and background inteference, or are they using it to denote the ratio between usable and unusable data (uncorrectable blocks).

Thx computer Joe.  I've had the splitter replaced already and that didn't fix the problem.  I have a newer house (*2005) and I did ensure that EVERY coax end even behind the wall got a compressed fitting.  I think the funniest thing about this is, during the middle of the day, I can watch recorded programs on my STB from my DVR, but in the evening or very early mornings, it stutters like no other.  Almost like there is something going on on my network that is eating up bandwidth or something.  I do not know of anything

Message 12 of 38
Master

Re: THDVR - sucks

wiltshp

 

is it possible to run  a cat5 100' cord from the rg to the effected stb  temp ???? (disconnect coax)

also when the stutter starts at nite is when u will want to check your stats ?

if it drops below the 96 is when u will have the problem  imho

my system runs fine with one leg @ 96  fwiw

the hpna is set for 128 falls back to 112 then  96 then 80 etc as it degrades  imho 

if 96 is deemed unacceptable u will need a teir 5 tech from at&t to chime in   :smileyhappy:

 

 

a thought and my slant

randy

Message 13 of 38

Re: THDVR - sucks


wiltshp wrote:

 

Thx computer Joe.  I've had the splitter replaced already and that didn't fix the problem.  I have a newer house (*2005) and I did ensure that EVERY coax end even behind the wall got a compressed fitting.  I think the funniest thing about this is, during the middle of the day, I can watch recorded programs on my STB from my DVR, but in the evening or very early mornings, it stutters like no other.  Almost like there is something going on on my network that is eating up bandwidth or something.  I do not know of anything


The stats I saw were from around 8 PM. Were the STBs having the problem when you copied your stats? Could you post your stats from around noon time?

                              

Message 14 of 38
Mentor

Re: THDVR - sucks


randyl wrote:

wiltshp

 

is it possible to run  a cat5 100' cord from the rg to the effected stb  temp ???? (disconnect coax)

also when the stutter starts at nite is when u will want to check your stats ?

if it drops below the 96 is when u will have the problem  imho

my system runs fine with one leg @ 96  fwiw

the hpna is set for 128 falls back to 112 then  96 then 80 etc as it degrades  imho 

if 96 is deemed unacceptable u will need a teir 5 tech from at&t to chime in   :smileyhappy:

 

 

a thought and my slant

randy


 

I could do this, but it won't solve my problem in the end.  My upstairs tv's could not have this done.  It was stuttering when I gave the stats earlier.  To test at noon, sometime, I will probably have to wait until the weekend, as I am at work during the day!  Thanks for all the input guys, I really appreciate it!
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