07-21-2009 2:38 PM
07-21-2009 2:42 PM
06-28-2010 2:22 PM
It is a known issue. Please see the lengthy thread in the link below.
06-28-2010 4:43 PM
Thanks for your reply!!!
For the record, we have the new Cisco STB, and I have tried two optical cables -
The problem persists - intermittent loss of the sound.
Given all the electrical engineering talent out there and the demand for state of the art surround sound, it would seem to me that this could be remedied.
I'd sure like to see it solved!
10-03-2010 12:39 PM
I also have this problem had techs check it out they can't fix it. I use HDMI connected to TV for picture and Optical to AV for 5.1 sound. I have had two boxes same problem. The problem seems to happen later in the evening and in the 1200 to 1600 channel range but it can happen on any channel and at any time of day.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!