10-26-2009 3:51 PM
I am trying to install the desktop version of the AT&T Self-Support Tool
and am encountering problems. Where do I go to get support for that install?
I'm Installing on XP with SP3.
I'm having a problem where the install is trying to verify my AT&T member
Thanks for any help!
11-09-2009 1:22 PM
11-09-2009 6:39 PM
11-10-2009 11:06 AM
Thanks for the reply - but that was not the problem - as the old link was incorrect and not working - as I stated
a new link is available with correct size etc - and works fine - did not have anything to do with password or signin - as per
tier 2 tech person
11-10-2009 2:07 PM
I followed the link again and re-downloaded the file.
You were absolutely right. The new file is much larger.
I ran the install and it installed without a hitch.
fwiw, I did initially try to download using Firefox (V3.5.5) but the download never started.
I switched to IE and the download worked fine.
Did you end up with two new icons in your tray?
One (looks like the AT&T world logo) that gives a number of options when right clicked.
And a second(looks similar but with an upside down pyramid over part of it) that just says 'Not Connected'.
Any idea what that second one is for?
11-11-2009 9:23 AM
Glad you were able to download - the icon with the 3 red dashes is for wireless - I don't have wireless - trying to figure out how to delete - have not found anyplace to do that as of yet
11-11-2009 3:12 PM
Ahh, that makes sense.
I sometimes use wireless, but haven't lately.
I use a tool called CCleaner http://www.ccleaner.com/
that does some cleanup tasks on Windows.
It has a 'Tools' function that provides an easy way to disable the
automatic startup of programs. So I just used it to disable the tasks
that the Self-Support Tool was starting. That did away with the icons.
I figure I will only use SST occasionally, so I don't need the auto startup.
11-12-2009 11:12 AM
06-05-2010 9:39 PM
I am having a problem with sending email and I downloaded the AT&T Self-Support tool and it did a number on my system. It deleted my wireless access, it made my shut down halt and not go through the reboot process, where I had to manually shut off and restart my PC, it gave me false information and more. I finally had to remove the tool to get control of my PC back. Use this at your risk.
I still can't get my email to send which is another topic. But neither this support tool or calling AT&T is any help as they no longer can do anything other than reboot the gateway which louses up any other activities going on at the time.
06-05-2010 9:51 PM
You might want to try Repair on your icon in lower right taskbar, that should bring-up a message saying that "Windows is NOT managing your wireless network and explanation as to how to get Windows to do it". I found that Self Support Tool was taking over management of my Wireless, as many of my problems with SST - although it seemed to give a better connection. I just today removed it for other issues described here in a posting under my Id = dlc-NV. Good Luck on your endeavors, dave
06-06-2010 4:07 PM
I had no icon to do the repair process but I plugged the wireless device in another USB port and my computer found it and installed it.
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