Sound drops - What receiver minimizes this?

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Sound drops - What receiver minimizes this?

I've had U-verse since October and I'm tired of the sound drops on HD channels.  I'd like to start a topic to find out what receivers have the least sound drops (since it seems that all recievers have some sound drop due to "the bug" ).  So far I've seen posts in which the Pioneer VSX-1018AH is stated as having minor dropout issues and another post mentions that the Denon avr-1909 has no audio dropouts.  What audio receiver do you have and how frequent and long are your audio dropouts?  I have a Pioneer VSX-D711 and audio drops out vary from HD channel to channel but it's approximately three or four times during a 60 minute show, there is complete silence for about one to two seconds, and then the audio kicks back in. 

 

Edited:  I should mention that I'm using the optical link for my audio and have no plans to ever switch back to the stereo connections.

Message Edited by meduncan5 on 03-08-2009 09:07 AM
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Re: Sound drops - What receiver minimizes this?

Thanks for all the feedback guys.  The points that were made about buying a receiver just to fix the U-Verse sound issue are very valid, but I was looking to upgrade my receiver anyway.  Rather than buy one where the problem would be worse than my current experience I am looking for one that would minimize the issue plus give me support for HDMI and audio technology that wasn't available (or affordable) 5 years ago when I bought my receiver.  There have to be others in the same boat as me where they want to upgrade their audio system and simply don't want a worse audio experience with U-Verse.  Hopefully this discussion will help them.
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Re: Sound drops - What receiver minimizes this?

I have a Sony receiver (can't remember the model number off the top of my head).  My U-verse is connected HDMI to the Sony receiver, then HDMI from the Sony receiver to the TV.  I've never noticed an audio dropout on any channel.
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Re: Sound drops - What receiver minimizes this?


scots wrote:
I have a Sony receiver (can't remember the model number off the top of my head).  My U-verse is connected HDMI to the Sony receiver, then HDMI from the Sony receiver to the TV.  I've never noticed an audio dropout on any channel.

 

Are you using optical audio?  If not, you're enjoying 2 channel sound - This is why you're not experiencing audio dropouts (the dropouts occur with optical audio DD) -- Or, if you are using optical, you have a "compatible" receiver as odd as that sounds.

Message Edited by hagfish on 03-14-2009 10:29 PM
Message Edited by hagfish on 03-14-2009 10:30 PM
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Re: Sound drops - What receiver minimizes this?

Ah...I'm not using optical audio, and I didn't realize I wasn't getting 5.1 over HDMI.  I hadn't really paid much attention to it until you mentioned it.  Is this something AT&T is going to fix with a software update?  I know HDMI is capable of 5.1 and I have one of the new Cisco STB's, so I can't believe the hardware isn't capabable of it.  I'm pretty sure all my optical ports are in use on my receiver by other things, and I can't use component for the video as all of my component ports are in use.
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Re: Sound drops - What receiver minimizes this?

What receiver minimizes this?

 

How about the one that's not connected to a UVERSE receiver. :smileytongue::smileywink:

 

 

 

 

 

 

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Re: Sound drops - What receiver minimizes this?

So I've watched this closely as I too had audio dropouts via optical connection, especially with DD 5.1. Sometimes a few, sometimes a lot. Mitigated a bit by pausing - but not entirely. My audio seemed to hiccup each time I changed channel for a brief instant a second or so after the new channel displayed - then the hiccups continued.

 

Here's my good news - my 10-year old Yamaha RXV793 was getting long in the tooth - not only were there limited input options but the surround and lfe channels were botched up intermittently on 2.0 Prologic material. It was time to get a new one. Paid $600 for this thing in 1998 or so.

 

After reading the options here that seemed to work, I just took shipment on a very inexpensive Onkyo 304. 5.1, digitial, assignable optical and coax, but no hdmi. Didn't need that as I'm using component, which it will switch. Works great - $149 - no audio hiccuping detected after 24 hours or so of use. I'm very happy with this cheap solution. I'd guess the more full=featured Onkyos work well, too, as I've read do the Denons - but I was trying to save some $ after investing in a new lcd.

 

You may read that these Onkyos click when switching modes - and they do when going from 2-channel stereo to Prologic, DTS, or DD 5.1 - but not when switching among the various options that are 5 channel. So far, so good. I'll agree you may not want to upgrade or chnage receivers just to eliminate the hiccups, but for me, it worked, and eliminated some other issues I had with my old Yamaha.

 

I just read Onkyo has announced a 307 unit that adds to what I have hdmi switching, Audyssy, and front inputs. OK as I don't need them. That unit should go for around $200. YMMV

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Re: Sound drops - What receiver minimizes this?

I figured I would provide an update to this since I started the thread.  A couple weeks ago I went out and picked up an Onkyo TX-SR606B receiver based, somewhat, on some of the feedback I received here.  This replaced an aging Pioneer receiver that I bought about 6 years ago.  The new Onkyo receiver has virtually eliminated the audio hiccups in HD content.  While everyone's audio experience may be different and I'm not saying run out and buy one of these receivers I can say, from my experience, that the U-Verse service is now much more enjoyable without the annoying audio hiccups.
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Re: Sound drops - What receiver minimizes this?

I just got U-verse 2 days ago. Can someone fill me in on these sound drops.

 

I have the Motorola VIP1225 DVR tuner connected to an Onkyo TX SR 605 receiver. I first had connected with HDMI & I got no Dolby digital at all. Now I have it connected with component video & optical audio. I get dolby digital now, but I'm getting these sound drops. What is the story here? Will a different tuner fix this or is it a U-verse network problem? Why can't I get Dolby digital when I use the HDMI cable?

 

Thanks, 

Scott

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Re: Sound drops - What receiver minimizes this?

My experience has been that the sound drops only happen on HD channels and there are many conversations across this board regarding the issue.  It is not necessarily a receiver issue and there are many others that can explain the situation a lot better than me.  However, the basic story is that there is a signal sync issue in the AT&T service with regard to high-def audio.  Since the U-Verse service only sends stereo over the HDMI port that is why you are not experiencing an audio issue when you connect HDMI.  Also, if you turn on the system sounds (the menu "dings" and such) then you will not experience the audio issue because the U-Verse box will take high-def audio, down convert it to stereo, and then layer on the system sounds.  At that point the sound will remain in stereo format even if the audio is going through the optical port.  Assuming you don't have the system sounds enabled, the optical port is the high-def source out of the U-Verse box and if you use that you'll experience the audio "hiccups".  Some receivers handle the audio sync issue better than others, but it seems that most of them experience at least a little audio issue every once in a while.

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Re: Sound drops - What receiver minimizes this?


smg1z28 wrote:

I just got U-verse 2 days ago. Can someone fill me in on these sound drops.

 

I have the Motorola VIP1225 DVR tuner connected to an Onkyo TX SR 605 receiver. I first had connected with HDMI & I got no Dolby digital at all. Now I have it connected with component video & optical audio. I get dolby digital now, but I'm getting these sound drops. What is the story here? Will a different tuner fix this or is it a U-verse network problem? Why can't I get Dolby digital when I use the HDMI cable?

 

Thanks, 

Scott


 

U-verse has had problems with using with HDMI connections and not carrying true 5.1 channel audio since they started. If they knew what the problem was they probably would have fixed it. Could be in broadcast but more likely in STB (set top box) or Microsoft software in STB. (Urban legend is that the new Motorola and Cisco boxes with cure this audio sound drop. Not, according to many posts.) Even in using Toslink optical audio connection there will stll be some audio drops but it is less evident on certain receivers. A previous poster, a few posts back, mentioned an inexpensive $149 receiver that seemed to correct this problem somewhat.

 

May want to read some of the many threads listed but will still not draw many conclusions on how to resolve this issue.

http://utalk.att.com/utalk/search?board_id=Uverse_TV_Equipment&submitted=true&q=5.1+audio+drops

 

Best connection is component/audio connections, or HDMI, directly to TV and Toslink optical to receiver with sound tones turned off in STB. There have been many video issues in using HDMI at all on certain sets since can cause some color tints and lack of detail in the blacks. Some very knowledgeable forum members swear by using component connections only and no HDMI connections. I am using HDMI connection to Sony KDS-60A3000 HDTV with no problems and am using a Sony HTS-SS2300 receiver connected by Toslink optical connected to STB. There are still some 5.1 audio drops but not very noticeable. Fair warning: if you have both HDMI and optical audio connected to your sound system receiver at the same time the HDMI may take priority over optical connection and you will not receive 5.1 channel audio. Most Sony receivers are like this as well as many others.

 

For those that are running out of connection space try monoprice.com for all types of switches (Toslink optical, component, HDMI, etc.) and cables. Most switches are high quality, as well as cables, and prices are excellent. Just purchase a Toslink optical switch for $5 and new HQ Toslink optical cables for about $5 each. Switch may not be HQ but works fine. Only problem is that it is manual.

 

Good luck!

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

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Re: Sound drops - What receiver minimizes this?

So....

A few days looking into this & speaking with U-verse tech's I am told that the cisco box will fix the sound drop problems & I will be able to use HDMI for Dolby digital. Can anyone confirm this, or is this more BS?

Oh yea,

I can't get the cisco box as of yet....

Thanks

Scott

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Re: Sound drops - What receiver minimizes this?

Hope that it will - but if these are the Ciscos already issued, they are functionally the same as the Motorola - same internals, I have read. But they may have a later software version or a different component that could make matters better?

 

I posted a while back on my switch to the $149 Onkyo TX-SR304 - I've had it a few weeks and so far so good. No noticeable skips - at least none that don't accompany a picture break up or stutter - I have those occasionally on HD channels. varies by channel, maybe once per few hours of viewing - worse when I am recording HD and watching another. My RG stats show a very good connection, so I'm thinking some of this is part of the experience til something is patched. I'm happy, generally. Til I started watching HD I never experienced stutters.

 

Back to the topic of audio dropouts on DD toslink - wonder if we could check reciever specs to determine which decoder chips - I think all manufacturers use just a few - fair better with Uverse optical out? I think my newer Onkyo uses "96 kHz/24-Bit x 6 DACs" by Analog Devices, I think. Works well. Whatever is in my old Yamaha reciever blows.

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Re: Sound drops - What receiver minimizes this?

I mentioned this in another thread but my very old Sony STR-DE835 (circa 1999) is hooked up through optical and I have yet to notice any audio drop-out on 5.1. I have my TV hooked directly to the STB using hdmi. I had the video drop a couple of times in about 8 hours of watching so far but it was only for a couple of seconds each time and it happened once right after turning it on and the other time while I was messing around with the settings. I'll keep an eye on it and if it happens a few more times, I'll switch to component. TV is a Toshiba 37av502u. STB is a Motorola vip1200 (non-dvr).
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Re: Sound drops - What receiver minimizes this?

So ive been having problems with my audio "hiccuping" for a while now. I had an old Onkyo that occasionally had jerky audio but then i upgraded to the Onkyo TX-NR708. I notice the hiccups even more with this new receiver. It seems to happen more when watching old movies on HD channels. When i say old im referring to 90s and older.

 

After reading  meduncan5 post i checked my config on my uverse box and saw that i had surround sound selected in the audio section. I put it back to "stereo" and the hiccuping stopped. The hiccuping has stopped on the movie im currently watching and will try and update this post with further information on my experiences. Thanks.

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Re: Sound drops - What receiver minimizes this?

I've had same problem with Onkyo HT-RC270 receiver which is basically same model as NR708. For the most part the problem seems to be limited to any channel that is trying to put out Dolby Digital 2.0. About half of the hi-def channels fall into this category.  Any hi-def channel putting out 5.1 has very few drop outs. Changing the mode on the Uverse box to stereo eliminates the audio drops but short changes you on the quality of the audio that you are supposed to be getting!  Still not clear where the fault lies, Onkyo or Uverse but I did not have the problem with my older SR- 606 Onkyo receiver.

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