A few weeks ago my set tops(non dvr) started having issues with watching recorded shows. It seems to not stream fast enough. It will go for a few 30-45sec and then get choppy and then stop all together. (most of the shows I have are in HD). Live(standard & HD) shows play just fine.
Now a similar thing is happening on the DVR. To me, this seemed like a connection issue(I've had lots of issues in the past) I have a 1HD/3SD Profile. I found U-Verse Realtime and I was dumbfounded by the results.
So per this, I shouldn't have service. Also, it is 2800 feet(or .53miles) between the VRAD and my house. This is strange cause I can see the VRAD from my front window. It's 1000-1050ft away(tested with http://www.daftlogic.com/projects-google-maps-distance-calculator.htm & my iphone distance app.) I don't know how they laid the wire.. but my house was the 3rd one in the neighborhood built which was 4 years ago.
You look to be simply too far away for adequate service. However, it's possible that your line might be able to be conditioned for a higher max rate. 2800' lines should get a max rate in the 25-28 Mbps range, yours is only 21 Mbps.
Post the screenshot of the bitloading tab.
If nothing can be done to condition the line, you might try having a premises tech swap you to a different pair, or they may have to convert you to a pair-bonded installation using an iNID.
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