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Repeated Picture freezing on all boxes

Expert

Re: Repeated Picture freezing on all boxes

The HPNA statistics look good.  All drops are at 112 Mbps, which is correct.

 

Your line stats don't show anything that's obviously wrong, although there are the DSL Cumulatively Errored Seconds which should not be there.  You do seem to have a lot of corrected blocks -- sometimes people's stats show that with no problems, other times it's indicative of an issue, especially if you're having picture freezes.

 

Let's look at one more set of stats:

 

http://192.168.1.254/xslt?PAGE=J03&THISPAGE=J04&NEXTPAGE=J03

 

These might clue me in if there's a line problem.

 

Message 16 of 20
ACE - Guru

Re: Repeated Picture freezing on all boxes

Here are the stats you requested.  Once again thanks for your help.

 

DSL   Down   Up Current Rate:   25216 kbs   2048 kbs Max Rate:   48164 kbs   Not Available Current Connection:   Current Noise Margin:   19.0 dB   Not Available   Current Attenuation:   24.7 dB   Not Available   Current Output Power:   13.3 dBm   -7.8 dBm   IP   Bytes   Packets   Errors   % Transmit:   183724172   1051334   0   0 Receive:   25707042137   18580070   0   0

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 20
Expert

Re: Repeated Picture freezing on all boxes


dinglesby wrote:

Here are the stats you requested.  Once again thanks for your help.

 

DSL   Down   Up Current Rate:   25216 kbs   2048 kbs Max Rate:   48164 kbs   Not Available Current Connection:   Current Noise Margin:   19.0 dB   Not Available   Current Attenuation:   24.7 dB   Not Available   Current Output Power:   13.3 dBm   -7.8 dBm   IP   Bytes   Packets   Errors   % Transmit:   183724172   1051334   0   0 Receive:   25707042137   18580070   0   0

 

Looks like you have a little bit of noise on your line, but nothing severe.  Your max rate is 48.1 Mbps, which is plenty to run the normal 2HD/2SD profile.

 

Unless your picture freezes are happening regularly on all channels, I wouldn't worry too much about your line.  Overall, it's not bad.  Sometimes a particular broadcaster or channel can be having issues that show up as picture freezes, but the problem is at the broadcaster, not in your U-Verse setup.


If your picture freezing continues, becomes worse, or begins to interfere with watching TV, call technical support and request that they dispatch a premises technician to your house. Show him these statistics. He should look for several things that may correct the problem:

- Replace the balun/splitter at the NID.
- Install or replace the home run from the NID to the RG.
- Check for proper grounding at the RG outlet, the NID, and the pedestal.

Message 18 of 20
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Re: Repeated Picture freezing on all boxes

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Re: Repeated Picture freezing on all boxes

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