Repeated Picture freezing on all boxes

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Repeated Picture freezing on all boxes

I have had completely random, repeated picture freezing for 5 months. I have called tech support many times. The connectors on the coaxial cable are new, and appear to have good connections. I am not using HDMI, but component cables. My cable pairing from my house to the road has been replaced. When the picture freezes, the internet drops, and all connections are lost until it reconnects usually within 1-5 minutes. Any help would be appreciated. Thank you.

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Message 1 of 20
Master

Re: Repeated Picture freezing on all boxes

Your stats are kind of hard to read (too small) but from what I can see, they are awful.

 

I don't know too much about what they should look for, but a friend is having the same sort of problem...RG goes red then she loses everything of course. The techs told her the probelm was with the ground.

 

Don't know if it became bad or was bad from the start or what, she hasn't had too many problems till recently, but perhaps that's somewhere else to look.

 

You need to call TS and have them escalate this to someone who knows what and where to look.

Message 2 of 20
Master

Re: Repeated Picture freezing on all boxes

besides the calling when does the tech come out for repair again ?

Message Edited by randyl on 01-19-2009 09:57 PM
Message 3 of 20
Master

Re: Repeated Picture freezing on all boxes

Oh randy, that's worse! :smileyvery-happy:

 

At least with his image, if I leaned in close, I could make out the numbers! :smileyhappy:

Message 4 of 20
Master

Re: Repeated Picture freezing on all boxes

 

Let's see if this is a bit better for viewing. :smileywink:

Message 5 of 20
Expert

Re: Repeated Picture freezing on all boxes

Those stats are terrible.  I'm surprised you have any service at all.

 

Call tech support, get a premises tech to your house, show him your stats, have him check all the standard things: Balun, home run, grounding at the NID and pedestal.  Then have him call the Installation and Repair (I&R) group to come look for and remove a bridge tap.

 

Message 6 of 20
Mentor

Re: Repeated Picture freezing on all boxes

I think it's Randy's 6 year old camera phone...

 

Inside joke.

 

Maybe his 6 year old kid did it for him...lol

Message 7 of 20
Master

Re: Repeated Picture freezing on all boxes


jtjordan wrote:

I think it's Randy's 6 year old camera phone...

 

Inside joke.

 

Maybe his 6 year old kid did it for him...lol


 

        no jason  just   re-posted his pic...        for yours a 1000x37*    was a weird stretch...

         fwiw my son is also named jason and he is 21.... not 6  fyi

        jason did u fire off the email to david about ur uverse problems ???

        David  has been known to get problems resolved etc

 

        randy

Message Edited by randyl on 01-21-2009 03:16 PM
Message 8 of 20
Mentor

Re: Repeated Picture freezing on all boxes


randyl wrote:

jtjordan wrote:

I think it's Randy's 6 year old camera phone...

 

Inside joke.

 

Maybe his 6 year old kid did it for him...lol


 

        no jason  just   re-posted his pic...  for yours a 1000x37*    was a weird stretch...

         fwiw my son is also named jason and he is 21.... not 6

        jason did u fire off the email to david about ur uverse problems ???

        hs has been know to get problems resolved etc

 

        randy


Please speak English.

Message 9 of 20
Master

Re: Repeated Picture freezing on all boxes

:smileysurprised:
Message 10 of 20
ACE - Guru

Re: Repeated Picture freezing on all boxes

I am having the same problem of picture freezing for a few seconds.  It does not happen often but will someone please look at my stats and tell me what these numbers mean and if there is a problem that a tech needs to come out to fix.  I do not know what to look for but i assume all numbers should be zero.  I appreciate any help you can give.

 

IP Bytes   Packets   Errors Transmit: 64820596   955725   0 Receive: 2288113169   10961382   0
 
Help
Data Errors
Statistics
Collected for 2 days 3:51:21
  Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event   DSL Link Retrains: 0 0 0 0:00:00   DSL Training Errors: 1 0 0 2 days 3:49:06   DSL Training Timeouts: 2 0 0 2 days 3:49:30   DSL Loss of Framing Failures: 0 0 0 0:00:00   DSL Loss of Signal Failures: 0 0 0 0:00:00   DSL Loss of Power Failures: 0 0 0 0:00:00   DSL Loss of Margin Failures: 0 0 0 0:00:00   DSL Cumulative Errored Seconds: 13 1 0 2:28:58   DSL Severely Errored Seconds: 0 0 0 0:00:00   DSL Corrected Blocks: 335304363 76022305 2097980 0:00:00   DSL Uncorrected Blocks: 23 1 0 2:28:58

 

I do not understand what these numbers show.  Also I keep reading about something called a hepna that some members are checking but can not figure out how to get to it.

 

Thanks for your help.

David

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 20
Master

Re: Repeated Picture freezing on all boxes


jtjordan wrote:

randyl wrote:

jtjordan wrote:

I think it's Randy's 6 year old camera phone...

 

Inside joke.

 

Maybe his 6 year old kid did it for him...lol


 

        no jason  just   re-posted his pic...  for yours a 1000x37*    was a weird stretch...

         fwiw my son is also named jason and he is 21.... not 6

        jason did u fire off the email to david about ur uverse problems ???

        hs has been know to get problems resolved etc

 

        randy


Please speak English.


That's strange. I only speak English and I understood randy's post without any problems at all.

Message 12 of 20
Expert

Re: Repeated Picture freezing on all boxes


jtjordan wrote:

randyl wrote:

        no jason  just   re-posted his pic...  for yours a 1000x37*    was a weird stretch...

         fwiw my son is also named jason and he is 21.... not 6

        jason did u fire off the email to david about ur uverse problems ???

        hs has been know to get problems resolved etc

 

        randy


Please speak English.


 

Randy speaks perfect English, but his favorite poet is e.e. cummings. :smileywink:  :smileyvery-happy:

 

Message 13 of 20
Expert

Re: Repeated Picture freezing on all boxes


dinglesby wrote:

I am having the same problem of picture freezing for a few seconds.  It does not happen often but will someone please look at my stats and tell me what these numbers mean and if there is a problem that a tech needs to come out to fix.  I do not know what to look for but i assume all numbers should be zero.  I appreciate any help you can give.

 

IP Bytes   Packets   Errors Transmit: 64820596   955725   0 Receive: 2288113169   10961382   0
 
Help
Data Errors
Statistics
Collected for 2 days 3:51:21
  Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event   DSL Link Retrains: 0 0 0 0:00:00   DSL Training Errors: 1 0 0 2 days 3:49:06   DSL Training Timeouts: 2 0 0 2 days 3:49:30   DSL Loss of Framing Failures: 0 0 0 0:00:00   DSL Loss of Signal Failures: 0 0 0 0:00:00   DSL Loss of Power Failures: 0 0 0 0:00:00   DSL Loss of Margin Failures: 0 0 0 0:00:00   DSL Cumulative Errored Seconds: 13 1 0 2:28:58   DSL Severely Errored Seconds: 0 0 0 0:00:00   DSL Corrected Blocks: 335304363 76022305 2097980 0:00:00   DSL Uncorrected Blocks: 23 1 0 2:28:58

 

I do not understand what these numbers show.  Also I keep reading about something called a hepna that some members are checking but can not figure out how to get to it.

 

Thanks for your help.

David


 

Please go to the following link in your RG and copy and past the statistics that are there.  These are the coax HPNA statistics which can tell us if you have a bad coax drop.

 

http://192.168.1.254/xslt?PAGE=J70&THISPAGE=A02_POST&NEXTPAGE=J70

 

 

Message Edited by SomeJoe7777 on 01-21-2009 06:29 PM
Message 14 of 20
ACE - Guru

Re: Repeated Picture freezing on all boxes

Here are the stats you asked for from my previous post about the picture freezing.  I will appreciate any help you can give me. terface Station ID MAC Address Master Interval Start Inverval End Local (coax) 1 00:21:7C:1E:33:81 15:53 16:08 16:08 16:21 Frames Tx Frames Rx Bytes Tx Bytes Rx B'cast Tx B'cast Rx M'cast Tx M'cast Rx Short Tx Short Rx CRC Errors Rx Dropped Tx Dropped Rx Tx Error % Rx Error % Local Ctrl Requests Local Ctrl Replies Remote Ctrl Requests Remote Ctrl Replies 162644 1099 220932470 501075 321 0 161401 372 0 0 0 0 0 0 0 78 78 0 0 145836 1150 197873276 425722 292 0 144495 279 0 0 0 0 0 0 0 311 311 0 0 Interface Station ID MAC Address Master Interval Start Inverval End Remote 2 00:1C:EA:EA:B9:91   15:53 16:08 16:08 16:21 Frames Tx Frames Rx Bytes Tx Bytes Rx B'cast Tx B'cast Rx M'cast Tx M'cast Rx Short Tx Short Rx CRC Errors Rx Dropped Tx Dropped Rx Tx Error % Rx Error % Local Ctrl Requests Local Ctrl Replies Remote Ctrl Requests Remote Ctrl Replies 1012 162557 493331 220924546 0 321 372 161401 0 0 0 0 0 0 0 0 0 9 9 821 145507 399650 197846492 0 292 279 144495 0 0 0 0 0 0 0 0 0 18 18

Network Performance Management Data

Data Collection Time:2009/01/22 16:21:51 EST

Destination Source PHY Rate (Mbps) Signal to Noise Ration (dB) Pre-LARQ PER (%) Station ID MAC Addr. Station ID MAC Addr.   HPNA Network Broadcast 112 - - 1 00:1c:ea:ee:2c:be 2 00:1c:ea:ea:b9:90 112 38 N/A 1 00:21:7c:1e:33:81 2 00:1c:ea:ea:b9:90 112 38 -5.20e+02 2 00:1c:ea:ea:b9:90 1 00:21:7c:1e:33:81 112 39 -5.43e+02 2 00:1c:ea:ea:b9:90 1 00:1c:ea:ee:2c:be 112 39 N/A I do not know what these numbers mean but hope you can help. Thanks for your timeDavid
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 20
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