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Posted Oct 2, 2010
11:15:37 PM
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Picture is freezing and pixelated

If Uverse customer service was open tonight I would have already canceled my service.  I have at least 10 calls to tech support and a guy was out at my house 2 weeks ago.  Sometimes my TV is fine, other times I freezes every 2 seconds and is completely unwatchable.  I have reset the RG and I have the right splitter (1500).  Teh tech guy that came out to my house replaced a coax connector that he said was the wrong type.  He was certain that would fix everything.  It did for 5 days.  

 

Also occasionally it just stops finding any shows to record.  

 

Any help would be greatly appreciated.  If I can't figure this out by Monday I am canceling.  I just can't take this frustration any more.

If Uverse customer service was open tonight I would have already canceled my service.  I have at least 10 calls to tech support and a guy was out at my house 2 weeks ago.  Sometimes my TV is fine, other times I freezes every 2 seconds and is completely unwatchable.  I have reset the RG and I have the right splitter (1500).  Teh tech guy that came out to my house replaced a coax connector that he said was the wrong type.  He was certain that would fix everything.  It did for 5 days.  

 

Also occasionally it just stops finding any shows to record.  

 

Any help would be greatly appreciated.  If I can't figure this out by Monday I am canceling.  I just can't take this frustration any more.

Picture is freezing and pixelated

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Oct 3, 2010 6:39:49 AM
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Can you please go to http://www.uverserealtime.com and post screen shots of the IP/Profile, Bitloading, and Coax/HPNA tabs?  Once you do that and the images are approved, I will be able to get an idea about what's going on in your setup.

Can you please go to http://www.uverserealtime.com and post screen shots of the IP/Profile, Bitloading, and Coax/HPNA tabs?  Once you do that and the images are approved, I will be able to get an idea about what's going on in your setup.

The uversecare@att.com team, otherwise known as the uVerse Technical Support Miracle Workers.

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