Page Loading and Actual Download Speed Problems

Tutor

Page Loading and Actual Download Speed Problems

I have had the same trouble with all 4 of my U-Verse Installations (First Apartment had it, then cancelled, then had it again -- Moved and had it installed, and then moved again and had it installed) 

 

Every time I have had these same  issues.  Sites like CNN, ESPN, Netflix, Facebook ... any site with heavy flash just hangs and objects will not load.

 

I have RoadRunner running side by side my installation this time to compare. RoadRunner downloads firefox at 560 kpbs while my U-Verse downloads at 78-94 kpbs and they are both 6 mpbs down.

 

I've checked the speed on speedtest it comes back as 6 mpbs down, but the ACTUAL speeds are insanely slow and coupled with page loading problems it makes the service almost unbearable compared to the RoadRunner.

 

I do have a Mac (two actually) but my PC does the same thing as well. I have used OpenDNS but that doesn't change anything in my experience.

 

What's going on? 

Message Edited by bmcgns on 02-22-2009 12:38 PM
Message Edited by bmcgns on 02-22-2009 12:40 PM
Message 1 of 31

Re: Page Loading and Actual Download Speed Problems

How many STB's do you have (including the DVR)

If more than 4, do you have an external switch installed?

Message 2 of 31
Master

Re: Page Loading and Actual Download Speed Problems

I will agree that something is changed I use a Mac and for the most part the internet runs like it did when I first got U-verse but ever so often it will slow down to near dial-up and then rush to the site and take 

several seconds to load the page and I am using Open DNS. 

Message 3 of 31
ACE - Expert

Re: Page Loading and Actual Download Speed Problems

I've posted this a number of times recently, but it may be of help:

 

According to dnsguy at dslreports.com, it is the 2wire RG w/dns problems.  A good work around is to hard code the ATT DNS servers in your connections wired/wireless in the lower right corner of your Windows taskbar.  Double click the wired (do the wireless one next if installed and active) connection, click 'properties', double click 'internet protocol (TCP/IP)', leave 'obtain IP address' alone. chose 'use the following dns servers' , plug in 68.94.156.1 and then 68.94.157.1, then click 'ok', then 'ok' again and 'close'.  For good measure bring up a command prompt and run 'ipconfig /flushdns' then press  'enter', you should be good to go w/o any page load or graphic load problems or 'looking up...' waiting times.  I've been doing it since Thursday and it's been even better than opendns (they were somewhat slow at times), all of the aforementioned problems are gone.

 

You guys w/Macs just get to your wired and wireless connection properties to hard code the ATT DNS servers. :smileywink:

 

Chris

 


I want CBET Channel 9 Please NO SD stretch-o-vision HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 31

Re: Page Loading and Actual Download Speed Problems

Interesting..

But as he stated, he tried open DNS, so that would rule out the RG, no?

Message 5 of 31
ACE - Expert

Re: Page Loading and Actual Download Speed Problems

Did you see the part that I stated that opendns seemed to have slowed down also for me, so I can categorically tell you that since Thursday my computer has received the best and quickest DNS service since I got it 6 1/2 years ago ( on DirecTV DSL, ATT DSL and Uverse DSL) hard coding the ATT DNS servers. :smileywink:

 

Chris

I want CBET Channel 9   Please NO SD stretch-o-vision HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

Message Edited by mibrnsurg on 02-22-2009 03:50 PM
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 31
Tutor

Re: Page Loading and Actual Download Speed Problems

I only have one box HDDVR. 

 

I'm going to try the hardwired DNS settings to see if anything improves.  Do you think DNS settings would have anything to do with the slowed actual download speeds?

Message 7 of 31
Highlighted
Tutor

Re: Page Loading and Actual Download Speed Problems

I just tried the hardwire DNS settings, and wow did it make a difference.

 

I have tripled my download speed, and all of the pages I listed now load fast without any hanging on flash objects.

 

Thanks! 

Message 8 of 31
Teacher

Re: Page Loading and Actual Download Speed Problems

We were just installed on Wednesday (U200)  and the only snag is the slow internet speeds.

 

I did the DNS edit but we're still only traveling at abougt 122 Kbps.  Is this something for a tech to handle?

Message 9 of 31
Master

Re: Page Loading and Actual Download Speed Problems


mmarton wrote:

We were just installed on Wednesday (U200)  and the only snag is the slow internet speeds.

 

I did the DNS edit but we're still only traveling at abougt 122 Kbps.  Is this something for a tech to handle?


 

          what does this site say ?     speed test

 

 

Message Edited by randyl on 02-27-2009 07:39 AM
Message 10 of 31
Teacher

Re: Page Loading and Actual Download Speed Problems

I tried the speed test on www.speedtesnt.net.  I get about 200 or us Kbps down and about 950 up on this PC.  But I need to back up a minute.

 

The RG is in the basement and I have a notebook PC in a docking station connected via CAT 5.  The upload speed test on the basement PC is closer to the 6 Mb we're paying for, os no issue there.

 

The upstairs PC with the speed issue is upstairs (the one I'm sitting at now) and is connected to the RG by a 100 ft. CAT 5 cable that I fished from the basement.  We had the same set-up with our AT&T (former Bellsouth) DSL service with no issues.

 

Tech support was out here yesterday (2/28) and the guy they sent over couldn't find any problem. He said that he'd put in a call to TechConnect.

 

Box PCs are Windows XP.  I'm guessing that there has to be a setting somewhere that's off or some physical issue between the RG and this PC (I doubt that). I'm not techie, but I tried doing the IP config test and the black DOS window opens for about a second and then automatically closes.  Is that a clue?

 

Thanks.

Message 11 of 31
Master

Re: Page Loading and Actual Download Speed Problems


mmarton wrote:

I tried the speed test on www.speedtesnt.net.  I get about 200 or us Kbps down and about 950 up on this PC.  But I need to back up a minute.

 

The RG is in the basement and I have a notebook PC in a docking station connected via CAT 5.  The upload speed test on the basement PC is closer to the 6 Mb we're paying for, os no issue there.

 

take the laptop upstairs and run it on the cat5 with the trouble to determine it is  not the cable ??  a thought

 

The upstairs PC with the speed issue is upstairs (the one I'm sitting at now) and is connected to the RG by a 100 ft. CAT 5 cable that I fished from the basement.  We had the same set-up with our AT&T (former Bellsouth) DSL service with no issues.

 

Tech support was out here yesterday (2/28) and the guy they sent over couldn't find any problem. He said that he'd put in a call to TechConnect.

 

Box PCs are Windows XP.  I'm guessing that there has to be a setting somewhere that's off or some physical issue between the RG and this PC (I doubt that). I'm not techie, but I tried doing the IP config test and the black DOS window opens for about a second and then automatically closes.  Is that a clue?  not really   run your test in the command prompt window allready open

  To launch DOS from windows you execute cmd or command from the run prompt in the start menu.

Thanks.


 

Message 12 of 31
Master

Re: Page Loading and Actual Download Speed Problems

I would also suspect the cable or how it is terminated for the upload to be better than the download as you said the downstairs computer works fine unless its a bad port on the RG you might try swapping the

connections on 1 through 4 on the back of the RG to rule that out . 

Message 13 of 31
Teacher

Re: Page Loading and Actual Download Speed Problems

OK.  I removed the Cat 5 cable that's plugged into the misbehaving upstairs PC and plugged it into the notebook PC brought from downstairs that is operating correctly.

 

I only got about 4500 Kbps down in the speed test, but that's a far cry from the less than 300 Kbps that the other PC was pulling.  I've done ping tests and looked at the Uverse admin pages and there doesn't appear to be any phyisical problem.

 

There's got to be a Windows or browser setting that needs changing, although we had no problems at all with the DSL connection before cutting over to Uverse last Wednesday.  I called technical support last night but unfortunately got a call center in south Asia.  They were no help at all, so I've got someone coming out today.

Message 14 of 31
Master

Re: Page Loading and Actual Download Speed Problems

u may try tweaks and tests   etc  from those fine folks

welp sorry u didnt whip it but least u narrowed it down..

 

http://www.dslreports.com/tools

 

 

a thought

randy

Message 15 of 31
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