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Online chat tech support for Uverse 24/7!

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Teacher

Online chat tech support for Uverse 24/7!

I tried it and it was great you will get instant tech support without waiting for the long hold on the phone. They are actually techy! I guess It's cool if you check this out!

Agents are very kind and helpful.

 

http://helpme.att.net/article.php?item=10020

 

just click on the online chat link! and BOOM! You got an agent in less than 2 minutes unlike on the phone!

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Message 1 of 19
Expert

Re: Online chat tech support for Uverse 24/7!

And are u a tech there? :smileywink:
Message 2 of 19
Teacher

Re: Online chat tech support for Uverse 24/7!

AT@ spd2demun - nope! I know why did you say that it's with my username ayt? however I'm just one of the subscribers who encounters issues. I discovered this chat support. When I was wondering that my gateway has a blinking light on it. I surfed helpme.att.net I clicked on connection problem >>> then how to interpret the ligths on my gateway and I saw the link tried it and was satisfied with the explanation. Did not get my services up and running though because I was informed that our area is affected by an outage.
Message 3 of 19
Expert

Re: Online chat tech support for Uverse 24/7!

I was j/k...glad to hear that you found an answer there.  

 

Are you back up and running now?   

Message 4 of 19
Teacher

Re: Online chat tech support for Uverse 24/7!

yes! just pressed the reset button at the back. the agent told me to try that 24 hrs later. and it worked probably the outage was done when I did that. How about you? are you a technician?

Message 5 of 19
Expert

Re: Online chat tech support for Uverse 24/7!

LOL!  No, but I've been accused of being worse things. :smileyhappy:  Just started out as a frustrated user with problems...learned a lot here.

Message 6 of 19

Re: Online chat tech support for Uverse 24/7!

I'm not a tech either but I sure have met a hell of a lot of them at my house :smileyhappy:

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Message 7 of 19
Employee

Re: Online chat tech support for Uverse 24/7!


spd2demun wrote:

LOL!  No, but I've been accused of being worse things. :smileyhappy:  Just started out as a frustrated user with problems...learned a lot here.


That's not what goot says. J/k

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 19
Expert

Re: Online chat tech support for Uverse 24/7!

Yeah, and he's full of it, LOL!
Message 9 of 19
Contributor

Re: Online chat tech support for Uverse 24/7!

Hi we need help please

 

we have a corporate a lot of account with ATT , DSL , Phone

 

we dont like change with another company ,

 

I was order a new  account [text removed for privacy] with uverse with 5 static ip

 

but the static ip never work , we call more thant 30 times with the level 1 a level 2

 

the technical Support visit to me for 5 times to the location

 

we need  this account urgently with ip static , we want to try again with a new order with 5 static ip

 

and make you sure its working please

 

all my ticket number is

 

 

[text removed]

 

 

the technical support help me

 

Cesar , Raul , HUgo level 1

 

 

[text removed for privacy]

 

 

 

please need help with simebody else and we need to pay for the instalation we pay it

 

 

 

 

Message 10 of 19
Expert

Re: Online chat tech support for Uverse 24/7!

This is a peer to peer forum of Uverse subs.  But you can contact David using the hyperlink in my signature, he or a member of his staff will be in touch with you.  Otherwise call ts using the phone number in my sig for assistance.

Message 11 of 19
Contributor

Re: Online chat tech support for Uverse 24/7!

I would like to communicate via on-line chat with a representative of AT&T UVerse

Message 12 of 19
Expert

Re: Online chat tech support for Uverse 24/7!

 

Did you try it already?  Or asking where it is?
Is there something we can help you with here?

owgroves wrote:

I would like to communicate via on-line chat with a representative of AT&T UVerse


 

Message 13 of 19
Contributor

Re: Online chat tech support for Uverse 24/7!

I Have been trying to set up a wireless router and it asks for a password and IP address and it can not detect a connection to my router. Can you help me with the information needed. When I sign on to my computer and the internet  it automatically connects to the internet and if I had a password I really don't know what it is.

Thank you

Message 14 of 19
Expert

Re: Online chat tech support for Uverse 24/7!

If you're talking about another router behind (plugged into) the Uverse RG (router) for Wireless--

 

The password you are being asked for (Uverse RG) is on a sticker on the bottom side of said device.

 

For starters (using the password mentioned above), try accessing this page and allow the MAC Address of the other router.  It may already be in the Blocked List; if so, just use the arrows in the middle to move it to the Allowed List (or you can add it manually at the bottom).

 

The IP Address are listed here.  See if your other router's IP is showing in that list.

Message 15 of 19
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