No pause and rewind on non-dvr tvs - not good

Contributor

No pause and rewind on non-dvr tvs - not good

I have justed had U-Verse installed yesterday and was very dissapointed to find out, after the install, that you can only pause and rewind TV from the TV connected to the main DVR.

 

This is VERY dissapointing after moving from DirecTV..  does anyone know of any AT&T plans to address this?

 

I am no re-thinking my decision to move.

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Message 1 of 40
Expert

Re: No pause and rewind on non-dvr tvs - not good


mjlw39 wrote:

 

I had it installed earlier today; Unfortunately, it was before I found this forum.  My wife and I were watching television about an hour ago and she hit the rewind button expecting to back up because we missed a scene on the television. Well, lol, to her surprise and mine, the display said this wasn't allowed.  She immediately said, tell them to pick it up tomorrow. (lol)

 

I thought I asked all the questions but I guess I forgot one of the most important questions. I assumed having a box on all four televisions, I would be allowed to rewind, pause, etc. I'm so mad, I'm laughing because I called comcast and they want to charge me to reinstall the equipment sitting in my garage. Nevertheless, I will try to reinstall it myself but if not, I'll pay to have it reinstalled. 

 

I've been online trying to figure out how to cancel my Uverse service but can't find a link for it. So, the tech support guy told me to call back tomorrow morning to speak with someone in billing.  I just can't believe this has happened. 

 

We had two DVR boxes with comcast and actually liked our service but Uverse just appeared to be a solid deal. I guess that old saying is true, something that appears to good usually is to good to be true. 

 

Tech Support said they would have Total Home DVR service but couldn't give me an idea of when that might happen. 

 

Good luck to everyone but given the current limitations, this is definitely not for my home at this time. 


I think that is an extreme over reaction and one that is not necessary.  Please read the previous messages in this thread.

Message 16 of 40
Contributor

Re: No pause and rewind on non-dvr tvs - not good

Thanks for the info, I've read the previous threads and I appreciate your work around solutions. However, some of us would prefer a more direct route. I simply want what I want. Thanks again.

 

On a different note, I'm actually on the phone with the Uverse folks now and the first gentleman informed me that I have the total DVR package and should be able to pause, rewind, etc on every tv. So he sent me over to tech support who has just informed me this is not an option. I tell you this has been an interesting process thus far. The people have been very pleasant but the lack of consistency is a little frustrating.  

 

Someone should ensure the left side is communicating with the right side. 

 

Currently on hold waiting for tech support to double check things. This could probably be a skit on SNL

Message 17 of 40
Master

Re: No pause and rewind on non-dvr tvs - not good


mjlw39 wrote:

Thanks for the info, I've read the previous threads and I appreciate your work around solutions. However, some of us would prefer a more direct route. I simply want what I want. Thanks again.

 

On a different note, I'm actually on the phone with the Uverse folks now and the first gentleman informed me that I have the total DVR package and should be able to pause, rewind, etc on every tv. So he sent me over to tech support who has just informed me this is not an option. I tell you this has been an interesting process thus far. The people have been very pleasant but the lack of consistency is a little frustrating.  

 

Someone should ensure the left side is communicating with the right side. 

 

Currently on hold waiting for tech support to double check things. This could probably be a skit on SNL


          nope   , not even funny !!

 

 

          randy

Message 18 of 40
ACE - Master

Re: No pause and rewind on non-dvr tvs - not good


mjlw39 wrote:
So he sent me over to tech support who has just informed me this is not an option.

I'm shocked that someone admitted this and passed the CORRECT information on to the customer.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 40
Contributor

Re: No pause and rewind on non-dvr tvs - not good

Glad to see I have company on this topic.  I'm going to put my satellite account on hold for now and try Uverse next week if it is installed on time.  I'll let you all know how it goes from someone who is used to being able pause live TV on multiple TVs.  Uverse has many advertised features that seem pretty cool so if those work better than this one perhaps they will make up for this hopefully temporary shortcoming.

 

Message 20 of 40
Highlighted
Teacher

Re: No pause and rewind on non-dvr tvs - not good

After reading all this I am tempted to call up and place an order myself and ask these same questions. See if they tell me you can pause live tv from any receiver. If they tell me yes you can then I will be more then happy to rudely correct them on this fact. Since I install the services for our customers I happen to know for a fact that you cannot pause or rewind live tv from non dvr boxes and am personally fed up with having to break the news to the customer after the sales rep assured them they could. I probably won't take this route, but boy am I tempted.
Message 21 of 40
ACE - Master

Re: No pause and rewind on non-dvr tvs - not good

I bet that the Tier 1 CSR still thinks that you can pause from any TV.  I doubt if the Tier 2 person passed along / could pass along the info to the Tier 1 "help."
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 40
Scholar

Re: No pause and rewind on non-dvr tvs - not good

Yeah, I have always thought that AT&T was less than straightforward about their claims for this. Prior to THDVR, they regularly claimed that you could pause TV from any room without the adding the caveat that this only applied to recorded programs. I think that this would be misunderstood by almost anyone not familiar with Uverse. I'm sure that adding the term "live" in any discussion goes right over most folks heads.

 

I have had Uverse a little over a year and I love. It still irks me how this subject gets so misrepresented.

 

All systems have their quirks so I suppose that marketing has decreed that though shall not dwell on these sorts of details. LOL

 

I ran into an issue the other day with Dish that irked me. I was at my brothers house watching a program when the DVR preempted what I was watching. It turned out that the DVR was not smart enough to automatically switch to the other tuner. It just blew the live program away and I had to figure out how to switch to the other tuner manually to continue watching the live show. Very clunky and OT.

 

Larry

Message 23 of 40

Re: No pause and rewind on non-dvr tvs - not good


spd2demun wrote:

Unfortunately, MOST TS agents do not have UV service; and yes, ATT needs to do a better job training them on how things work, IMO.

 

You may have read that Phase 3 of THDVR is in the works, no idea when as they keep it all secret.  But when I started with the service 2-1/2 years ago, we only had 1 HD and NO recording option on the non-DVR boxes.  If you can't wait for the changes, another provider may be better for you in the meantime.


 

:smileysad:

Message 24 of 40
Expert

Re: No pause and rewind on non-dvr tvs - not good

Hey, I'm defending TS!  I'm sympathetic to their plight...most of the time. :smileywink:

 

I would think it'd be a little difficult to explain how UV works if you've never had it.  And obviously, ATT isn't always giving correct info during training, IMO.

Message 25 of 40
Master

Re: No pause and rewind on non-dvr tvs - not good

Also some folks hear what they want to hear   imho

 

 

 

:_P)

Message 26 of 40
Expert

Re: No pause and rewind on non-dvr tvs - not good

Yup
Message 27 of 40

Re: No pause and rewind on non-dvr tvs - not good


spd2demun wrote:

Hey, I'm defending TS!  I'm sympathetic to their plight...most of the time. :smileywink:

 

I would think it'd be a little difficult to explain how UV works if you've never had it.  And obviously, ATT isn't always giving correct info during training, IMO.


Their lack of knowledge is not because they dont have the service, its because most of them dont even bother to do their homework and not giving an effort to know how it really works. They are confident already of their knowledge and think they are right on what they are saying. They need to think out of the box, remove the "classroom" mentality they got from training, and open their minds to new learning. :smileyhappy:

Message 28 of 40
ACE - Master

Re: No pause and rewind on non-dvr tvs - not good

 


PowerCycle wrote:
Their lack of knowledge is not because they dont have the service, its because most of them dont even bother to do their homework and not giving an effort to know how it really works. They are confident already of their knowledge and think they are right on what they are saying. They need to think out of the box, remove the "classroom" mentality they got from training, and open their minds to new learning. :smileyhappy:

 

 

That's what p!ssed me off so bad.  I've got it...I've had it awhile...I know what it's capable of and what it's NOT capable of and yet, the CSR still argued with me.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 40
Contributor

Re: No pause and rewind on non-dvr tvs - not good

i just rec'd the service and am happy so far even though you cant pause live tv from non-dvr units. yes there is the record option and that does work fine.

 

i was wondering if anyone has tried to add an external drive to the non-dvr boxes thus making it dvr capable (via USB ports)? also can you just order another dvr unit if you cant live without pausing live tv rather than recording it?

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