New Uverse Customer--Only 1 HD Stream?

New Uverse Customer--Only 1 HD Stream?

I just had Uverse Internet and TV installed yesterday. Overall I'm happy with what we got, but there's one issue that has really bugged me.

 

When the DVR was installed, we were told that we were getting 2 HD streams/4 SD streams. We only have one HDTV, but the 2 HD streams is important, as we want to record one program in HD while watching another in HD (eg, on Thursday nights we watch The Office and 30 Rock, but want to record CSI). 

 

I tried doing this several times, and it will only allow us to access 1 HD channel at a time--if we are recording one program in HD, we are forced to watch that program--we also cannot record 2 HD programs simultaneously.

 

 

So I looked at the system settings, and sure enough--we only have 1 HD stream and 3 SD streams. We tried calling Uverse customer support today and the service rep I got was very unhelpful--she didn't even understand what I was talking about. 

 

Is this a hardware issue? A programming package issue? A distance from the central hub issue? If there's a way to change it so that we can get 2 HD streams, I'd really like to do so. Any help/suggestions would be appreciated.

 

Message Edited by revelationary on 02-20-2009 09:05 PM
Message Edited by revelationary on 02-20-2009 09:09 PM
Message 1 of 103 (885 Views)
Contributor

Re: New Uverse Customer--Only 1 HD Stream?

Hello, I am new to the U-Verse world and have a question. I have been seeing the "Max Rate" stat in several areas of the forum. Where do you get that number from? I've been all over the RG, but never found that.
Message 31 of 103 (323 Views)
Master

Re: New Uverse Customer--Only 1 HD Stream?


BubbaJr wrote:
Hello, I am new to the U-Verse world and have a question. I have been seeing the "Max Rate" stat in several areas of the forum. Where do you get that number from? I've been all over the RG, but never found that.

http://gateway.2wire.net/xslt?PAGE=J03&THISPAGE=A02_POST&NEXTPAGE=J03

 

 

 

 

 

 

Message 32 of 103 (323 Views)
Contributor

Re: New Uverse Customer--Only 1 HD Stream?

Perfect. Thanks!
Message 33 of 103 (323 Views)

Re: New Uverse Customer--Only 1 HD Stream?

Tech support guy said there was no reason why my service shouldn't be 2HD.  He changed my profile and after a restart it shows me on the 2HD profile now.   Does having 2HD cause the HDs to be not as clear or something?  I keep getting that impression from what I am reading.

 

 

Message 34 of 103 (323 Views)
ACE - Expert

Re: New Uverse Customer--Only 1 HD Stream?

No, they'll work properly or you'll see obvious problems if you don't have enough bandwidth.  I have

2HD (and had 2HD since install 15 months ago) and have very good HD. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 103 (323 Views)
Contributor

Re: New Uverse Customer--Only 1 HD Stream?

I'm on the 1HD/2or3 SD. And it wasn't a problem till I got an 52in HDTV.. I had some issues with pixelation & freezing.. and they said the VRAD is over 3100 feet away from my house.. Which isn't true, I can see the box from my house. It's 1000-1050ft away(tested with http://www.daftlogic.com/projects-google-maps-distance-calculator.htm & my iphone distance app.) I don't know how they laid the wire.. but my house was the 3rd one in the neighborhood built which was 4 years ago. 

 

Here are my stats. 

DSL  Down  Up 

Current Rate:   19192 kbs    2040 kbs  

Max Rate:   23369 kbs    Not Available 

Current Connection: 

 Current Noise Margin:   13.0 dB    Not Available 

 Current Attenuation:   27.0 dB    Not Available 

 Current Output Power:   12.2 dBm    6.8 dBm  

 

Message 36 of 103 (323 Views)
Teacher

Re: New Uverse Customer--Only 1 HD Stream?

I'm only able to have 1 HD stream at once.

What do you guys think???

 

 

User Rate19192 kbs 
Max User Rate37313 kbs 
Noise Margin20.0 dB 
Attenuation22.4 dB
Output Power12.7 dBm1.8 dBm

Message 37 of 103 (323 Views)
Master

Re: New Uverse Customer--Only 1 HD Stream?

worth asking for 2 and giving it a try ..

always go back

 

 

 

 

 

randy

Message 38 of 103 (323 Views)
Expert

Re: New Uverse Customer--Only 1 HD Stream?

 


Doaner wrote:

I'm only able to have 1 HD stream at once.

What do you guys think???

 

 

 

User Rate 19192 kbs  
Max User Rate 37313 kbs  
Noise Margin 20.0 dB  
Attenuation 22.4 dB
Output Power 12.7 dBm 1.8 dBm

 


 

 

That line should easily support the 25/2 profile, and therefore 2 HD.

 

It would probably not support 32/5.

 

Message 39 of 103 (323 Views)
Teacher

Re: New Uverse Customer--Only 1 HD Stream?

 


SomeJoe7777 wrote:

 


Doaner wrote:

I'm only able to have 1 HD stream at once.

What do you guys think???

 

 

 

 

User Rate19192 kbs 
Max User Rate37313 kbs 
Noise Margin20.0 dB 
Attenuation22.4 dB
Output Power12.7 dBm1.8 dBm

 

 


 

 

That line should easily support the 25/2 profile, and therefore 2 HD.

 

It would probably not support 32/5.

 


 

 

Actually my father called and asked tech support but they said its not available in our neighborhood yet.

I live in Tarrant County of Texas.

Actually in Fort Worth accross 377 from  Watauga.

Message 40 of 103 (323 Views)
Expert

Re: New Uverse Customer--Only 1 HD Stream?


Doaner wrote:

 

Actually my father called and asked tech support but they said its not available in our neighborhood yet.

I live in Tarrant County of Texas.

Actually in Fort Worth accross 377 from  Watauga.


They misunderstood or were clueless.  The 25/2 profile has been available everywhere since U-Verse was first rolled out.

 

Call U-Verse sales (not tech support) on Monday, and ask to be upgraded to the 25/2 (2HD/2SD) profile.

 

Message 41 of 103 (383 Views)
Teacher

Re: New Uverse Customer--Only 1 HD Stream?

They checked when my father called but I'll still get him to call sales.

Actually I might call sales my self.

Is the number the same as tech support???

I looked on the bill the tech support number is the same as ordering.

Message 42 of 103 (383 Views)
Master

Re: New Uverse Customer--Only 1 HD Stream?


Doaner wrote:

They checked when my father called but I'll still get him to call sales.

Actually I might call sales my self.

Is the number the same as tech support???

I looked on the bill the tech support number is the same as ordering.


 

  yea diff prompt  , try monday - friday

 

  Note : may not talk to ya if u dont know the secret handshake...

 

 

 

 

 

 

Message 43 of 103 (383 Views)
Teacher

Re: New Uverse Customer--Only 1 HD Stream?

NVM my father gave up on the whole thing.

Message 44 of 103 (383 Views)
Master

Re: New Uverse Customer--Only 1 HD Stream?

go over to the lounge section  top thread..

 

shoot an email to david and bunch

 

 

 

 

 

randy

Message 45 of 103 (383 Views)
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