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Posted Feb 20, 2009
8:45:16 PM
New Uverse Customer--Only 1 HD Stream?

I just had Uverse Internet and TV installed yesterday. Overall I'm happy with what we got, but there's one issue that has really bugged me.

 

When the DVR was installed, we were told that we were getting 2 HD streams/4 SD streams. We only have one HDTV, but the 2 HD streams is important, as we want to record one program in HD while watching another in HD (eg, on Thursday nights we watch The Office and 30 Rock, but want to record CSI). 

 

I tried doing this several times, and it will only allow us to access 1 HD channel at a time--if we are recording one program in HD, we are forced to watch that program--we also cannot record 2 HD programs simultaneously.

 

 

So I looked at the system settings, and sure enough--we only have 1 HD stream and 3 SD streams. We tried calling Uverse customer support today and the service rep I got was very unhelpful--she didn't even understand what I was talking about. 

 

Is this a hardware issue? A programming package issue? A distance from the central hub issue? If there's a way to change it so that we can get 2 HD streams, I'd really like to do so. Any help/suggestions would be appreciated.

 

Message Edited by revelationary on 02-20-2009 09:05 PM
Message Edited by revelationary on 02-20-2009 09:09 PM

I just had Uverse Internet and TV installed yesterday. Overall I'm happy with what we got, but there's one issue that has really bugged me.

 

When the DVR was installed, we were told that we were getting 2 HD streams/4 SD streams. We only have one HDTV, but the 2 HD streams is important, as we want to record one program in HD while watching another in HD (eg, on Thursday nights we watch The Office and 30 Rock, but want to record CSI). 

 

I tried doing this several times, and it will only allow us to access 1 HD channel at a time--if we are recording one program in HD, we are forced to watch that program--we also cannot record 2 HD programs simultaneously.

 

 

So I looked at the system settings, and sure enough--we only have 1 HD stream and 3 SD streams. We tried calling Uverse customer support today and the service rep I got was very unhelpful--she didn't even understand what I was talking about. 

 

Is this a hardware issue? A programming package issue? A distance from the central hub issue? If there's a way to change it so that we can get 2 HD streams, I'd really like to do so. Any help/suggestions would be appreciated.

 

Message Edited by revelationary on 02-20-2009 09:05 PM
Message Edited by revelationary on 02-20-2009 09:09 PM

New Uverse Customer--Only 1 HD Stream?

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Feb 20, 2009 8:59:06 PM
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Looks like I've somewhat answered my own question--found a couple other posts on similar topics. Sorry for being redundant!

 

Checked out my connection stats, and it looks like they're horrible.

 

Current Rate: 19200 kbs

 Max Rate: 28632 kbs

 

Current Noise Margin: 17.0 dB

Current Attenuation: 26.6 dB

Current Output Power: 12.3 dBm

 

Anything I could do to change this? Would it be worth having a service tech come take a look and see if there's any way to boost my connection strength? Or is this beyond saving?

 

                                                     
Message Edited by revelationary on 02-20-2009 09:10 PM

Looks like I've somewhat answered my own question--found a couple other posts on similar topics. Sorry for being redundant!

 

Checked out my connection stats, and it looks like they're horrible.

 

Current Rate: 19200 kbs

 Max Rate: 28632 kbs

 

Current Noise Margin: 17.0 dB

Current Attenuation: 26.6 dB

Current Output Power: 12.3 dBm

 

Anything I could do to change this? Would it be worth having a service tech come take a look and see if there's any way to boost my connection strength? Or is this beyond saving?

 

                                                     
Message Edited by revelationary on 02-20-2009 09:10 PM

Re: New Uverse Customer--HD DVR Question

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Feb 20, 2009 9:13:50 PM
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revelationary wrote:

Looks like I've somewhat answered my own question--found a couple other posts on similar topics. Sorry for being redundant!

 

Checked out my connection stats, and it looks like they're horrible.

 

Current Rate: 19200 kbs

 Max Rate: 28632 kbs

 

Current Noise Margin: 17.0 dB

Current Attenuation: 26.6 dB

Current Output Power: 12.3 dBm

 

Anything I could do to change this? Would it be worth having a service tech come take a look and see if there's any way to boost my connection strength? Or is this beyond saving?

 

                                                     
Message Edited by revelationary on 02-20-2009 09:10 PM

That's a pretty low rate. You are really far from the VRAD, so I don't know if there is anything they can do for you. Perhaps someone else has another suggestion, but I would caution you...don't get your hopes up.

 

Is everything working okay for you? No freezing or pixelation?

 

 


revelationary wrote:

Looks like I've somewhat answered my own question--found a couple other posts on similar topics. Sorry for being redundant!

 

Checked out my connection stats, and it looks like they're horrible.

 

Current Rate: 19200 kbs

 Max Rate: 28632 kbs

 

Current Noise Margin: 17.0 dB

Current Attenuation: 26.6 dB

Current Output Power: 12.3 dBm

 

Anything I could do to change this? Would it be worth having a service tech come take a look and see if there's any way to boost my connection strength? Or is this beyond saving?

 

                                                     
Message Edited by revelationary on 02-20-2009 09:10 PM

That's a pretty low rate. You are really far from the VRAD, so I don't know if there is anything they can do for you. Perhaps someone else has another suggestion, but I would caution you...don't get your hopes up.

 

Is everything working okay for you? No freezing or pixelation?

 

 

Re: New Uverse Customer--HD DVR Question

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Feb 20, 2009 9:20:06 PM
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I haven't noticed any freezing or pixilation--overall I've been very happy with the picture quality. Much better than the picture quality I was getting from Dish Network (though admittedly, I've only watched 2 or 3 hours of TV since getting Uverse). Other than only getting 1 HD stream, the only issue I've noticed is inconsistent internet speed when I'm connected wirelessly (my hard wired desktop consistently has good speed). 

 

Unfortunately, the Dual HD stream may be a make or break issue--not sure I can handle taking a step backwards in terms of DVR functionality. Wish they had been more upfront about this during the install, as I feel like this is one of the things I'm paying to receive. 

 

 

Message Edited by revelationary on 02-20-2009 09:20 PM

I haven't noticed any freezing or pixilation--overall I've been very happy with the picture quality. Much better than the picture quality I was getting from Dish Network (though admittedly, I've only watched 2 or 3 hours of TV since getting Uverse). Other than only getting 1 HD stream, the only issue I've noticed is inconsistent internet speed when I'm connected wirelessly (my hard wired desktop consistently has good speed). 

 

Unfortunately, the Dual HD stream may be a make or break issue--not sure I can handle taking a step backwards in terms of DVR functionality. Wish they had been more upfront about this during the install, as I feel like this is one of the things I'm paying to receive. 

 

 

Message Edited by revelationary on 02-20-2009 09:20 PM

Re: New Uverse Customer--HD DVR Question

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Feb 21, 2009 1:03:17 PM
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ACE - Expert

I have a hunch the installer couldn't sync up at 25M to give you 2HD (we've postulated here it would have to be in the 30sM to get the 25M profile for 2 HD/2 SD) and had to put you on the 19M 1 HD/3 SD profile.  Right now there really isn't anything ATT can do about it until if and when pair bonding or VDSL2 are institued and can increase your max sync and distance in general. :smileywink:

 

Chris


I want CBET Channel 9 Please NO SD stretch-o-vision HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

I have a hunch the installer couldn't sync up at 25M to give you 2HD (we've postulated here it would have to be in the 30sM to get the 25M profile for 2 HD/2 SD) and had to put you on the 19M 1 HD/3 SD profile.  Right now there really isn't anything ATT can do about it until if and when pair bonding or VDSL2 are institued and can increase your max sync and distance in general. :smileywink:

 

Chris


I want CBET Channel 9 Please NO SD stretch-o-vision HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New Uverse Customer--HD DVR Question

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Feb 21, 2009 2:19:08 PM
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Well hopefully that'll happen soon then!

 

I certainly don't blame the installer for not being able to give me the 25M profile, I just wish they would be more transparent about the issue--rather than promising 2 HD streams and not even telling me during/after the install that they could only give me 1.

Well hopefully that'll happen soon then!

 

I certainly don't blame the installer for not being able to give me the 25M profile, I just wish they would be more transparent about the issue--rather than promising 2 HD streams and not even telling me during/after the install that they could only give me 1.

Re: New Uverse Customer--HD DVR Question

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Feb 21, 2009 2:49:32 PM
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ACE - Expert

Here's what I posted on uverseusers.com on the same subject:

 

there is absolutely no way for sales or tech to know whether you get 2 HD/2 SD, 1 HD /3 SD or no service at all until the tech comes and checks at the NID.  The problem arises since they know where the VRAD is, they pretty much know the distance from the CO to you but they can't really pinpoint where the VRAD falls in your total line length.  So they estimate who can get Uverse by this and many get the 25M profile, some get the 19M profile, some can't get any Uverse and others who were not estimated are found that they can get Uverse.

 

I think this explains why they can't really know in advance, but I'd call and politely request a 'discount or promo' since you are not getting 'full service'. :smileywink:

 

Chris

 


I want CBET Channel 9 Please NO SD stretch-o-vision HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

 

 

Message Edited by mibrnsurg on 02-21-2009 05:50 PM

Here's what I posted on uverseusers.com on the same subject:

 

there is absolutely no way for sales or tech to know whether you get 2 HD/2 SD, 1 HD /3 SD or no service at all until the tech comes and checks at the NID.  The problem arises since they know where the VRAD is, they pretty much know the distance from the CO to you but they can't really pinpoint where the VRAD falls in your total line length.  So they estimate who can get Uverse by this and many get the 25M profile, some get the 19M profile, some can't get any Uverse and others who were not estimated are found that they can get Uverse.

 

I think this explains why they can't really know in advance, but I'd call and politely request a 'discount or promo' since you are not getting 'full service'. :smileywink:

 

Chris

 


I want CBET Channel 9 Please NO SD stretch-o-vision HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

 

 

Message Edited by mibrnsurg on 02-21-2009 05:50 PM
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New Uverse Customer--HD DVR Question

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Feb 21, 2009 3:15:46 PM
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Revolutionary wrote:

Looks like I've somewhat answered my own question--found a couple other posts on similar topics. Sorry for being redundant!

 

Checked out my connection stats, and it looks like they're horrible.

 

Current Rate: 19200 kbs

 Max Rate: 28632 kbs

 

Current Noise Margin: 17.0 dB

Current Attenuation: 26.6 dB

Current Output Power: 12.3 dBm

 

Anything I could do to change this? Would it be worth having a service tech come take a look and see if there's any way to boost my connection strength? Or is this beyond saving?

 

                                                     
Message Edited by revolutionary on 02-20-2009 09:10 PM

Another possible issue is that there is a bridge tap that they just did not or could not fix. I would call them back and ask them to review that. A service tech should be able to tell what's going on.


Revolutionary wrote:

Looks like I've somewhat answered my own question--found a couple other posts on similar topics. Sorry for being redundant!

 

Checked out my connection stats, and it looks like they're horrible.

 

Current Rate: 19200 kbs

 Max Rate: 28632 kbs

 

Current Noise Margin: 17.0 dB

Current Attenuation: 26.6 dB

Current Output Power: 12.3 dBm

 

Anything I could do to change this? Would it be worth having a service tech come take a look and see if there's any way to boost my connection strength? Or is this beyond saving?

 

                                                     
Message Edited by revolutionary on 02-20-2009 09:10 PM

Another possible issue is that there is a bridge tap that they just did not or could not fix. I would call them back and ask them to review that. A service tech should be able to tell what's going on.

Re: New Uverse Customer--HD DVR Question

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Feb 21, 2009 6:30:43 PM
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This is what you need to do (cause it happened to me).  You need to get the at&t phone guy out to your house to check the lines.  When my U-verse installer came, we couldn't get the connection speed right for the 2HD streams, but knew it was BS because from other installs, he knew that both VRADs in my area were within the 2HD range.  He called out the phone line tech and the phone line tech found that my line had been bridged for no apparent reason that added like 1400 feet to the run to the VRAD.  He took off the bridge and VIOLA!  All was fixed.  When I asked him why the phone line was like that, he said he didn't know, but the wiring didn't look like it had been touched in 20 years.

 

Now I'm not saying that is your problem, but it is worth a check. 

This is what you need to do (cause it happened to me).  You need to get the at&t phone guy out to your house to check the lines.  When my U-verse installer came, we couldn't get the connection speed right for the 2HD streams, but knew it was BS because from other installs, he knew that both VRADs in my area were within the 2HD range.  He called out the phone line tech and the phone line tech found that my line had been bridged for no apparent reason that added like 1400 feet to the run to the VRAD.  He took off the bridge and VIOLA!  All was fixed.  When I asked him why the phone line was like that, he said he didn't know, but the wiring didn't look like it had been touched in 20 years.

 

Now I'm not saying that is your problem, but it is worth a check. 

Re: New Uverse Customer--Only 1 HD Stream?

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Feb 21, 2009 8:25:04 PM
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Thanks for the help/advice, everyone. I think I'll try calling to see if there's anything they can do to improve the connection, and if not, I'll see if there's anything they can do about lowering my bill a bit.

 

Is there a specific number I should call? The only one I know of is the general technical support number, and the last time I called that, I ended up with a very unhelpful rep. If it makes a difference, I'm in the south Chicago suburbs. 

Thanks for the help/advice, everyone. I think I'll try calling to see if there's anything they can do to improve the connection, and if not, I'll see if there's anything they can do about lowering my bill a bit.

 

Is there a specific number I should call? The only one I know of is the general technical support number, and the last time I called that, I ended up with a very unhelpful rep. If it makes a difference, I'm in the south Chicago suburbs. 

Re: New Uverse Customer--Only 1 HD Stream?

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Feb 23, 2009 1:07:06 PM
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I'm in Raleigh and had uverse installed about 1 month ago.  I only get 1HD/3SD.  I called customer service to complain, who then connected me to tech support to verify they can't upgrade my service.  After that, I said I wasn't happy and may go back to TWC (not really) and they offered to give me a $10/mo discount for 6 months.  After 6 months I'm supposed to check back to see if they can upgrade to 2HD/2SD.  If not, time to whine for another discount.
I'm in Raleigh and had uverse installed about 1 month ago.  I only get 1HD/3SD.  I called customer service to complain, who then connected me to tech support to verify they can't upgrade my service.  After that, I said I wasn't happy and may go back to TWC (not really) and they offered to give me a $10/mo discount for 6 months.  After 6 months I'm supposed to check back to see if they can upgrade to 2HD/2SD.  If not, time to whine for another discount.

Re: New Uverse Customer--Only 1 HD Stream?

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Jul 15, 2009 10:33:18 PM
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Thats the part that really upsets me with my service.  I too am stuck with the 1 HD stream and instead of a permanent discount on my bill, they just give me a promotion price and tell me to check back when the promotion expires. 

 

I am not entirely sure I would have gone with uverse if the technician would have informed me upfront that I would only get one HD stream.  Instead, he ran the cables and upon hooking up the stb realized that only one stream would be available.  I would be more ok with this promotion price if anyone could give me an answer on when this can be fixed by pair bonding or whatever (ha ha)

Thats the part that really upsets me with my service.  I too am stuck with the 1 HD stream and instead of a permanent discount on my bill, they just give me a promotion price and tell me to check back when the promotion expires. 

 

I am not entirely sure I would have gone with uverse if the technician would have informed me upfront that I would only get one HD stream.  Instead, he ran the cables and upon hooking up the stb realized that only one stream would be available.  I would be more ok with this promotion price if anyone could give me an answer on when this can be fixed by pair bonding or whatever (ha ha)

Re: New Uverse Customer--Only 1 HD Stream?

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Jul 16, 2009 5:49:58 AM
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My information on my screen is:

 

WAN Profile: 2SD / 2HD Max Bandwidth 28800000

 

Does this mean I can record 2 HD prorams and watch 2 SD Programs??

My information on my screen is:

 

WAN Profile: 2SD / 2HD Max Bandwidth 28800000

 

Does this mean I can record 2 HD prorams and watch 2 SD Programs??

Re: New Uverse Customer--Only 1 HD Stream?

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Jul 16, 2009 6:05:43 AM
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ipskirk wrote:

My information on my screen is:

 

WAN Profile: 2SD / 2HD Max Bandwidth 28800000       (mine is 25****** )

 

Does this mean I can record 2 HD prorams and watch 2 SD Programs??


 

        yep yep should be able to...

 

     2hd2sd.jpg

    Note :  guess i need to update to newer screen shot info  :_P)
Message Edited by randyl on 07-16-2009 08:07 AM

ipskirk wrote:

My information on my screen is:

 

WAN Profile: 2SD / 2HD Max Bandwidth 28800000       (mine is 25****** )

 

Does this mean I can record 2 HD prorams and watch 2 SD Programs??


 

        yep yep should be able to...

 

     2hd2sd.jpg

    Note :  guess i need to update to newer screen shot info  :_P)
Message Edited by randyl on 07-16-2009 08:07 AM

Re: New Uverse Customer--Only 1 HD Stream?

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Jul 16, 2009 8:19:12 AM
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ACE - Expert

ipskirk wrote:

My information on my screen is:

 

WAN Profile: 2SD / 2HD Max Bandwidth 28800000

 

Does this mean I can record 2 HD prorams and watch 2 SD Programs??


If your Ingress profile states 2 HD/ 2 SD you should be able to watch 2 HD channels, the WAN profile is

supposedly what is coming into the RG and the Ingress is what is coming into the DVR according to

SomeJoe. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more

 


ipskirk wrote:

My information on my screen is:

 

WAN Profile: 2SD / 2HD Max Bandwidth 28800000

 

Does this mean I can record 2 HD prorams and watch 2 SD Programs??


If your Ingress profile states 2 HD/ 2 SD you should be able to watch 2 HD channels, the WAN profile is

supposedly what is coming into the RG and the Ingress is what is coming into the DVR according to

SomeJoe. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 13, 2009 9:34:46 PM
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So after the frustration of trying to get U-Verse installed, I now have this problem of only 1 HD stream, when I wanted to be able to watch one HD and record another at the same time.

 

Coming from Dish, where I had no problem doing this, it's a step backwards to only have access to one HD program at a time.  Here are my stats:

 

IMG_0174.JPG

 

Again, part of my frustration is that I wasn't informed of this ahead of time, especially after all the nonsense I put up with before.  Despite their weather issues, I'm getting close to switching back to Dish if this can't be resolved soon. 

 

I understand that they want to expand and grow, but clearly they're not investing in infrastructure as necessary at the same time and it's hurting their reputation.  I live in the Chicago west suburbs, so not exactly an out of the way area either.

So after the frustration of trying to get U-Verse installed, I now have this problem of only 1 HD stream, when I wanted to be able to watch one HD and record another at the same time.

 

Coming from Dish, where I had no problem doing this, it's a step backwards to only have access to one HD program at a time.  Here are my stats:

 

IMG_0174.JPG

 

Again, part of my frustration is that I wasn't informed of this ahead of time, especially after all the nonsense I put up with before.  Despite their weather issues, I'm getting close to switching back to Dish if this can't be resolved soon. 

 

I understand that they want to expand and grow, but clearly they're not investing in infrastructure as necessary at the same time and it's hurting their reputation.  I live in the Chicago west suburbs, so not exactly an out of the way area either.

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 13, 2009 11:45:01 PM
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http://192.168.1.254/xslt?PAGE=J03&THISPAGE=J01&NEXTPAGE=J03

 

Go to that page (will need password from sticker on side/bottom of the UV RG).   Post your stats from that page and maybe we can guess how far you are from your VRAD (can be a problem, BUT sometimes they can change you to 2HD).

http://192.168.1.254/xslt?PAGE=J03&THISPAGE=J01&NEXTPAGE=J03

 

Go to that page (will need password from sticker on side/bottom of the UV RG).   Post your stats from that page and maybe we can guess how far you are from your VRAD (can be a problem, BUT sometimes they can change you to 2HD).

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 14, 2009 7:10:16 AM
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spd2demun wrote:

http://192.168.1.254/xslt?PAGE=J03&THISPAGE=J01&NEXTPAGE=J03

 

Go to that page (will need password from sticker on side/bottom of the UV RG).   Post your stats from that page and maybe we can guess how far you are from your VRAD (can be a problem, BUT sometimes they can change you to 2HD).


Thanks... here's what I get:

 

stats.jpg


spd2demun wrote:

http://192.168.1.254/xslt?PAGE=J03&THISPAGE=J01&NEXTPAGE=J03

 

Go to that page (will need password from sticker on side/bottom of the UV RG).   Post your stats from that page and maybe we can guess how far you are from your VRAD (can be a problem, BUT sometimes they can change you to 2HD).


Thanks... here's what I get:

 

stats.jpg

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 14, 2009 7:38:36 PM
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Expert

That is the problem, you are on the 19 profile instead of the 25. :smileysad:  May be a bridge tap in the line or too far from the VRAD?

 

Some have had luck with a service call in getting them to up the profile.

 

Maybe some of the experts in this area can give you more advice.

That is the problem, you are on the 19 profile instead of the 25. :smileysad:  May be a bridge tap in the line or too far from the VRAD?

 

Some have had luck with a service call in getting them to up the profile.

 

Maybe some of the experts in this area can give you more advice.

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 14, 2009 11:45:36 PM
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So basically, I believe I was on the 25/2 profile the first day, but that night I had problems with the service being spotty, so the next day they sent some people to fix my service.  I didn't realize that the "fix" was going to be to take away one of the HD streams though! :smileysad:

 

Anyways, I'll call them up and see what can be done.

So basically, I believe I was on the 25/2 profile the first day, but that night I had problems with the service being spotty, so the next day they sent some people to fix my service.  I didn't realize that the "fix" was going to be to take away one of the HD streams though! :smileysad:

 

Anyways, I'll call them up and see what can be done.

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 15, 2009 12:23:40 AM
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They should have told you, and if you did have it, maybe it is a bridge tap.  Some have had success here getting the profile bumped up.

 

Let us know the outcome.

They should have told you, and if you did have it, maybe it is a bridge tap.  Some have had success here getting the profile bumped up.

 

Let us know the outcome.

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 17, 2009 12:02:13 PM
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Well, I called and it looks like they can't do it at this time because I'm ~3000 ft from the box, unfortunately.  Not really anything they can do right now.

 

Oh well, the nice thing is that Dish allowed me to "suspend" my account rather than cancelling it outright, so if it bothers me that much after a few months, and if they don't upgrade the system, I can always switch back if need be.

Well, I called and it looks like they can't do it at this time because I'm ~3000 ft from the box, unfortunately.  Not really anything they can do right now.

 

Oh well, the nice thing is that Dish allowed me to "suspend" my account rather than cancelling it outright, so if it bothers me that much after a few months, and if they don't upgrade the system, I can always switch back if need be.

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 17, 2009 12:22:23 PM
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wanderer wrote:

Well, I called and it looks like they can't do it at this time because I'm ~3000 ft from the box, unfortunately.  Not really anything they can do right now.

 

Oh well, the nice thing is that Dish allowed me to "suspend" my account rather than cancelling it outright, so if it bothers me that much after a few months, and if they don't upgrade the system, I can always switch back if need be.


Yep, you have to do what is best for you, especially when you are paying for the service.  Good thing UV doesn't have a contract so if/when you cancel you won't get any cancellation fees.  


wanderer wrote:

Well, I called and it looks like they can't do it at this time because I'm ~3000 ft from the box, unfortunately.  Not really anything they can do right now.

 

Oh well, the nice thing is that Dish allowed me to "suspend" my account rather than cancelling it outright, so if it bothers me that much after a few months, and if they don't upgrade the system, I can always switch back if need be.


Yep, you have to do what is best for you, especially when you are paying for the service.  Good thing UV doesn't have a contract so if/when you cancel you won't get any cancellation fees.  

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 17, 2009 4:12:25 PM
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I have the same problem. 1 stream of HD, 3 streams of SD and it is a pain. Someone suggested I print out my stats. Here they are. I hope someone can tell me if I might be able to get 2 HD streams.

 

Bob

 

Broadband Link – Statistics
    IP Statistics
DSL         Down         Up
Current Rate:         19200 kbs         2048 kbs
Max Rate:         32420 kbs         Not Available
Current Connection:
    Current Noise Margin:         19.0 dB         Not Available
    Current Attenuation:         27.5 dB         Not Available
    Current Output Power:         12.3 dBm         3.2 dBm
IP         Bytes         Packets         Errors         %
Transmit:         960399378         2148359         0         0
Receive:         380666097338         277844380         3         0

I have the same problem. 1 stream of HD, 3 streams of SD and it is a pain. Someone suggested I print out my stats. Here they are. I hope someone can tell me if I might be able to get 2 HD streams.

 

Bob

 

Broadband Link – Statistics
    IP Statistics
DSL         Down         Up
Current Rate:         19200 kbs         2048 kbs
Max Rate:         32420 kbs         Not Available
Current Connection:
    Current Noise Margin:         19.0 dB         Not Available
    Current Attenuation:         27.5 dB         Not Available
    Current Output Power:         12.3 dBm         3.2 dBm
IP         Bytes         Packets         Errors         %
Transmit:         960399378         2148359         0         0
Receive:         380666097338         277844380         3         0

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 17, 2009 4:34:46 PM
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BedfordBob wrote:

I have the same problem. 1 stream of HD, 3 streams of SD and it is a pain. Someone suggested I print out my stats. Here they are. I hope someone can tell me if I might be able to get 2 HD streams.

 

Bob

 

Broadband Link – Statistics
    IP Statistics
DSL         Down         Up
Current Rate:         19200 kbs         2048 kbs
Max Rate:         32420 kbs         Not Available
Current Connection:
    Current Noise Margin:         19.0 dB         Not Available
    Current Attenuation:         27.5 dB         Not Available
    Current Output Power:         12.3 dBm         3.2 dBm
IP         Bytes         Packets         Errors         %
Transmit:         960399378         2148359         0         0
Receive:         380666097338         277844380         3         0


With your 32,420 max rate, it's possible that you can be placed on the 25/2 profile to get 2 HD and 2 SD streams.  Call customer service to see if you can be upgraded to the higher profile.  The worst that can happen is that you have to keep your current profile.


BedfordBob wrote:

I have the same problem. 1 stream of HD, 3 streams of SD and it is a pain. Someone suggested I print out my stats. Here they are. I hope someone can tell me if I might be able to get 2 HD streams.

 

Bob

 

Broadband Link – Statistics
    IP Statistics
DSL         Down         Up
Current Rate:         19200 kbs         2048 kbs
Max Rate:         32420 kbs         Not Available
Current Connection:
    Current Noise Margin:         19.0 dB         Not Available
    Current Attenuation:         27.5 dB         Not Available
    Current Output Power:         12.3 dBm         3.2 dBm
IP         Bytes         Packets         Errors         %
Transmit:         960399378         2148359         0         0
Receive:         380666097338         277844380         3         0


With your 32,420 max rate, it's possible that you can be placed on the 25/2 profile to get 2 HD and 2 SD streams.  Call customer service to see if you can be upgraded to the higher profile.  The worst that can happen is that you have to keep your current profile.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New Uverse Customer--Only 1 HD Stream?

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I noticed in my brief play time today with Uverse that I was only getting one HD stream.  I don't know where the VRAD is, but I know that I used to be too far from the main hub to get regular DSL.  I was finally able to get "dry loop"  DSL last year.  I will check stats first thing when I get home, but I bet that I am too far from the box to get 2 HD streams.   I am only on day 1 here, but it's not looking like my uverse tv career will last very long.

 

 

I noticed in my brief play time today with Uverse that I was only getting one HD stream.  I don't know where the VRAD is, but I know that I used to be too far from the main hub to get regular DSL.  I was finally able to get "dry loop"  DSL last year.  I will check stats first thing when I get home, but I bet that I am too far from the box to get 2 HD streams.   I am only on day 1 here, but it's not looking like my uverse tv career will last very long.

 

 

Re: New Uverse Customer--Only 1 HD Stream?

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Oct 16, 2009 11:10:58 PM
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spd2demun wrote:

That is the problem, you are on the 19 profile instead of the 25. :smileysad:  May be a bridge tap in the line or too far from the VRAD?

 

Some have had luck with a service call in getting them to up the profile.

 

Maybe some of the experts in this area can give you more advice.


 

That would be me.

 

I live 3,000 ft away (they said) and I have 2SD/2HD streams. Right when my aera of the market rolled out (Detroit Michigan) with 2HD streams (a long time ago now). I called and said I don't have 2 HD streams. At the time they didn't know why. I kept calling and calling, and finally they relized I called so many times they sent me up to teir 2 very nicely. I thought they were sick of me calling them (which I could understand). They were all nice and excellent people by the way.

 

Someone up in teir 2 (who was nice, and excellent) put me on 2SD/2HD. So when they told me I was 3,000 ft away I don't know if it was a mistake, or I just got lucky. Maybe since it just came out they didn't know people weren't suppose to get it 3,000 ft away. Anyways, I have had no problems. I think im the 25 profile. I think Texasguy (who is awesome) confirmed it with me a while back.

 

Ever since the first two weeks I have not had a problem with AT&T. Well, my DVR box went out , but that was ok because I got it replace for free with a larger hard drive in it so I really didn't mind. Hey sometime's I think I just get lucky which is not often.

 

All of the AT&T customers service people, techs, and everyone at AT&T that I have talked to have been honest, correct, nice and friendly and I haven't had any problems with them so far.

 

Usually if there was a problem with my service a tech  (who is always knowledgeable, and knows what he doing, and is nice), is out the very next day. I always, think it's because I'm nice to them. I know how they feel dealing with people all day. I feel bad for them sometimes, because they have people calling them idiots, and words that I'm not going to say when its not the customer supports, tech, or an AT&T's employee's fault. Sometimes, It just might be upper management fault. Something AT&T employees can't control.


Message Edited by sportsman on 10-17-2009 02:13 AM

spd2demun wrote:

That is the problem, you are on the 19 profile instead of the 25. :smileysad:  May be a bridge tap in the line or too far from the VRAD?

 

Some have had luck with a service call in getting them to up the profile.

 

Maybe some of the experts in this area can give you more advice.


 

That would be me.

 

I live 3,000 ft away (they said) and I have 2SD/2HD streams. Right when my aera of the market rolled out (Detroit Michigan) with 2HD streams (a long time ago now). I called and said I don't have 2 HD streams. At the time they didn't know why. I kept calling and calling, and finally they relized I called so many times they sent me up to teir 2 very nicely. I thought they were sick of me calling them (which I could understand). They were all nice and excellent people by the way.

 

Someone up in teir 2 (who was nice, and excellent) put me on 2SD/2HD. So when they told me I was 3,000 ft away I don't know if it was a mistake, or I just got lucky. Maybe since it just came out they didn't know people weren't suppose to get it 3,000 ft away. Anyways, I have had no problems. I think im the 25 profile. I think Texasguy (who is awesome) confirmed it with me a while back.

 

Ever since the first two weeks I have not had a problem with AT&T. Well, my DVR box went out , but that was ok because I got it replace for free with a larger hard drive in it so I really didn't mind. Hey sometime's I think I just get lucky which is not often.

 

All of the AT&T customers service people, techs, and everyone at AT&T that I have talked to have been honest, correct, nice and friendly and I haven't had any problems with them so far.

 

Usually if there was a problem with my service a tech  (who is always knowledgeable, and knows what he doing, and is nice), is out the very next day. I always, think it's because I'm nice to them. I know how they feel dealing with people all day. I feel bad for them sometimes, because they have people calling them idiots, and words that I'm not going to say when its not the customer supports, tech, or an AT&T's employee's fault. Sometimes, It just might be upper management fault. Something AT&T employees can't control.


Message Edited by sportsman on 10-17-2009 02:13 AM

Re: New Uverse Customer--Only 1 HD Stream?

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Oct 17, 2009 11:26:02 AM
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sportsman, I'd say you're real lucky to get 2 HD @ 3000', must be on 24 (or even 22) guage wire w/a

quiet line.  Many are on 26 guage and can't get 2 HD @ 3000' generally. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more

sportsman, I'd say you're real lucky to get 2 HD @ 3000', must be on 24 (or even 22) guage wire w/a

quiet line.  Many are on 26 guage and can't get 2 HD @ 3000' generally. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New Uverse Customer--Only 1 HD Stream?

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The 3000 ft rule is not hard and fast. There are some that are few hundred feet past 3k. Other customers have problems at less then 3k. It depends on the makeup of the entire cable run. Sometimes mixing adsl customers in the same cable or adding more Uverse customers can cause problems. This is more of a problem in old cables.  
The 3000 ft rule is not hard and fast. There are some that are few hundred feet past 3k. Other customers have problems at less then 3k. It depends on the makeup of the entire cable run. Sometimes mixing adsl customers in the same cable or adding more Uverse customers can cause problems. This is more of a problem in old cables.  
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: New Uverse Customer--Only 1 HD Stream?

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Current Rate:19200 kbs

Max Rate: 29588 kbs

 

I have similar stats to Bedford Bob and Wanderer. My broadband link stat max rate is 29588

 

Will give them a call and let you know how it goes.

 

Guy on the direct line said it should be possible.  I will have to call the sales team tomorrow.  He also said that it is the sales team that sets what profile you are on and not the installer FWIW 

Message Edited by comeonchelsea on 10-18-2009 04:54 PM

Current Rate:19200 kbs

Max Rate: 29588 kbs

 

I have similar stats to Bedford Bob and Wanderer. My broadband link stat max rate is 29588

 

Will give them a call and let you know how it goes.

 

Guy on the direct line said it should be possible.  I will have to call the sales team tomorrow.  He also said that it is the sales team that sets what profile you are on and not the installer FWIW 

Message Edited by comeonchelsea on 10-18-2009 04:54 PM

Re: New Uverse Customer--Only 1 HD Stream?

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