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Posted Feb 20, 2009
8:45:16 PM
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New Uverse Customer--Only 1 HD Stream?

I just had Uverse Internet and TV installed yesterday. Overall I'm happy with what we got, but there's one issue that has really bugged me.

 

When the DVR was installed, we were told that we were getting 2 HD streams/4 SD streams. We only have one HDTV, but the 2 HD streams is important, as we want to record one program in HD while watching another in HD (eg, on Thursday nights we watch The Office and 30 Rock, but want to record CSI). 

 

I tried doing this several times, and it will only allow us to access 1 HD channel at a time--if we are recording one program in HD, we are forced to watch that program--we also cannot record 2 HD programs simultaneously.

 

 

So I looked at the system settings, and sure enough--we only have 1 HD stream and 3 SD streams. We tried calling Uverse customer support today and the service rep I got was very unhelpful--she didn't even understand what I was talking about. 

 

Is this a hardware issue? A programming package issue? A distance from the central hub issue? If there's a way to change it so that we can get 2 HD streams, I'd really like to do so. Any help/suggestions would be appreciated.

 

Message Edited by revelationary on 02-20-2009 09:05 PM
Message Edited by revelationary on 02-20-2009 09:09 PM
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Aug 12, 2010 11:55:57 AM
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I have about the same numbers as you do and I also only have access to 1 HD signal. Anyone have any suggestions as to how to determine how far the nearest VRAD is from my house? Down Up User Rate 19192 kbs 2040 kbs Max User Rate 27312 kbs Not Available Noise Margin 17.0 dB Not Available Attenuation 25.6 dB Not Available Output Power 12.3 dBm 6.8 dBm
I have about the same numbers as you do and I also only have access to 1 HD signal. Anyone have any suggestions as to how to determine how far the nearest VRAD is from my house? Down Up User Rate 19192 kbs 2040 kbs Max User Rate 27312 kbs Not Available Noise Margin 17.0 dB Not Available Attenuation 25.6 dB Not Available Output Power 12.3 dBm 6.8 dBm

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 12, 2010 12:03:12 PM
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Please click the link below in my signature that says "U-Verse Realtime", which will take you to a post that has a link to download a software installer.  Click the link, download the software, install it, run it, and take screenshots of the IP/Profile tab and Bitloading tabs and post them here.

 

In all likelihood, with a max rate of only 27 Mbps, there is not a very good chance that you could get more than 1 HD channel.  However, once we see the screenshots we'll be able to tell you for sure.

 

Please click the link below in my signature that says "U-Verse Realtime", which will take you to a post that has a link to download a software installer.  Click the link, download the software, install it, run it, and take screenshots of the IP/Profile tab and Bitloading tabs and post them here.

 

In all likelihood, with a max rate of only 27 Mbps, there is not a very good chance that you could get more than 1 HD channel.  However, once we see the screenshots we'll be able to tell you for sure.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 19, 2010 9:21:01 PM
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2164i3A1ADE666BE7B8DE

 

Posting my screenshot.  Just had my install a couple of weeks ago and I've also only got 1 HD Stream. Looks like i'm a long way from the VRAD.

 

I've called Sales and they tried the 25/2 and the program they were using told them it couldn't do it.  I call support and get to Tier 2 and they tell me they think I'm too far from the VRAD.

 

So, based on the screenshot, any hope?

 

Otherwise, I'm going to call and ask for some money back each month, upgraded to a higher TV Tier or cancel all together.

2164i3A1ADE666BE7B8DE

 

Posting my screenshot.  Just had my install a couple of weeks ago and I've also only got 1 HD Stream. Looks like i'm a long way from the VRAD.

 

I've called Sales and they tried the 25/2 and the program they were using told them it couldn't do it.  I call support and get to Tier 2 and they tell me they think I'm too far from the VRAD.

 

So, based on the screenshot, any hope?

 

Otherwise, I'm going to call and ask for some money back each month, upgraded to a higher TV Tier or cancel all together.

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 19, 2010 9:28:32 PM
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mcsegary wrote:

 

Posting my screenshot.  Just had my install a couple of weeks ago and I've also only got 1 HD Stream. Looks like i'm a long way from the VRAD.

 

I've called Sales and they tried the 25/2 and the program they were using told them it couldn't do it.  I call support and get to Tier 2 and they tell me they think I'm too far from the VRAD.

 

So, based on the screenshot, any hope?

 

Otherwise, I'm going to call and ask for some money back each month, upgraded to a higher TV Tier or cancel all together.


Good luck with getting money back each month or being upgraded to a higher TV Tier.  Other customer are also on the 19/2 profile and can only receive 1 HD stream.

 


mcsegary wrote:

 

Posting my screenshot.  Just had my install a couple of weeks ago and I've also only got 1 HD Stream. Looks like i'm a long way from the VRAD.

 

I've called Sales and they tried the 25/2 and the program they were using told them it couldn't do it.  I call support and get to Tier 2 and they tell me they think I'm too far from the VRAD.

 

So, based on the screenshot, any hope?

 

Otherwise, I'm going to call and ask for some money back each month, upgraded to a higher TV Tier or cancel all together.


Good luck with getting money back each month or being upgraded to a higher TV Tier.  Other customer are also on the 19/2 profile and can only receive 1 HD stream.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 20, 2010 8:47:22 AM
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mcsegary wrote:

 

I've called Sales and they tried the 25/2 and the program they were using told them it couldn't do it.  I call support and get to Tier 2 and they tell me they think I'm too far from the VRAD.


 

Please also bost a screenshot of the Bitloading tab, make sure you are in Aggregate Stats display mode (hit the "A" key on your keyboard before taking the screenshot).

 


mcsegary wrote:

 

I've called Sales and they tried the 25/2 and the program they were using told them it couldn't do it.  I call support and get to Tier 2 and they tell me they think I'm too far from the VRAD.


 

Please also bost a screenshot of the Bitloading tab, make sure you are in Aggregate Stats display mode (hit the "A" key on your keyboard before taking the screenshot).

 

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 20, 2010 3:50:16 PM
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Here's the bitloading tab

 

2180i1EACFC1F98AD34AD

Here's the bitloading tab

 

2180i1EACFC1F98AD34AD

Re: New Uverse Customer--Only 1 HD Stream?

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Aug 20, 2010 7:29:05 PM
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I don't think you're too far for 25/2, but there is some odd interference on your lines.  Specifically, right around 850 kHz.

 

You may have bridge taps or possibly a close, strong AM radio station at 850 kHz.  You might want to call and see if a technician would come out and attempt to condition the lines with the help of the linesmen (I&R) group.

 

If they could get rid of the bridge tap or interference at 850 kHz, the line would be a lot cleaner and might be able to run 25/2.

 

I don't think you're too far for 25/2, but there is some odd interference on your lines.  Specifically, right around 850 kHz.

 

You may have bridge taps or possibly a close, strong AM radio station at 850 kHz.  You might want to call and see if a technician would come out and attempt to condition the lines with the help of the linesmen (I&R) group.

 

If they could get rid of the bridge tap or interference at 850 kHz, the line would be a lot cleaner and might be able to run 25/2.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 1, 2010 6:58:18 PM
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With the following stats should I be able to access the 25/2 profile?

 

2324i59EAAED2B5E44873

2326iED9E0653FB00F502

 

Thank you!

With the following stats should I be able to access the 25/2 profile?

 

2324i59EAAED2B5E44873

2326iED9E0653FB00F502

 

Thank you!

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 1, 2010 8:44:34 PM
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I don't know if your lines would handle 25/2 or not.  Downstream looks fine, upstream is borderline.  But the real bothersome thing is the noise margin reading.  At least one of the lines has a low noise margin.  Toggle between the aggregate stats, the line 1 stats, and the line 2 stats (use the A, 1, and 2 keys on the keyboard, respectively) and see which line has the low noise margin.

 

Please post the IP/Profile tab for each of the lines individually as well, and we'll see what's going on.

 

I don't know if your lines would handle 25/2 or not.  Downstream looks fine, upstream is borderline.  But the real bothersome thing is the noise margin reading.  At least one of the lines has a low noise margin.  Toggle between the aggregate stats, the line 1 stats, and the line 2 stats (use the A, 1, and 2 keys on the keyboard, respectively) and see which line has the low noise margin.

 

Please post the IP/Profile tab for each of the lines individually as well, and we'll see what's going on.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 1, 2010 9:04:22 PM
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2330i1E50A9843893D39FThank you for the response - here are the line 1 and line 2 screenshots:

 

2328i363BCFF0A0E8CB42

 

I talked with Technical Support and apparently we are a long ways from our VRAD.  I might just have to wait for them to continue to improve the infrastructure in my area.  We were just given the "green-light" to get the service within the last month.  :smileysad:

2330i1E50A9843893D39FThank you for the response - here are the line 1 and line 2 screenshots:

 

2328i363BCFF0A0E8CB42

 

I talked with Technical Support and apparently we are a long ways from our VRAD.  I might just have to wait for them to continue to improve the infrastructure in my area.  We were just given the "green-light" to get the service within the last month.  :smileysad:

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 1, 2010 9:55:09 PM
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When I was first upgraded to the higher profile the upstream was the cause of my problems.  I was downgraded and freezing, pixelization, and service loss issues went away.

When I was first upgraded to the higher profile the upstream was the cause of my problems.  I was downgraded and freezing, pixelization, and service loss issues went away.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 2, 2010 12:35:37 AM
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Pictures awaiting Mod approval so we can see them. :smileyhappy:
canada14eh wrote:

2330i1E50A9843893D39FThank you for the response - here are the line 1 and line 2 screenshots:

 

2328i363BCFF0A0E8CB42

 

I talked with Technical Support and apparently we are a long ways from our VRAD.  I might just have to wait for them to continue to improve the infrastructure in my area.  We were just given the "green-light" to get the service within the last month.  :smileysad:


 

Pictures awaiting Mod approval so we can see them. :smileyhappy:
canada14eh wrote:

2330i1E50A9843893D39FThank you for the response - here are the line 1 and line 2 screenshots:

 

2328i363BCFF0A0E8CB42

 

I talked with Technical Support and apparently we are a long ways from our VRAD.  I might just have to wait for them to continue to improve the infrastructure in my area.  We were just given the "green-light" to get the service within the last month.  :smileysad:


 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 2, 2010 3:24:46 PM
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It looks like the pictures might be loading now. So, is it worth me trying to get it upgraded through tech support or am I just a lost cause at this point? Thanks for the expertise!
It looks like the pictures might be loading now. So, is it worth me trying to get it upgraded through tech support or am I just a lost cause at this point? Thanks for the expertise!

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 2, 2010 6:01:47 PM
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In order to upgrade you to 25/1.5, they're going to have to condition that line #1.  The noise margin is too low to safely raise the profile.

 

Call tech support, request a premises tech, see if they can come and condition that line.  If so, great, if not, you're going to be stuck with 19/1.5.

 

In order to upgrade you to 25/1.5, they're going to have to condition that line #1.  The noise margin is too low to safely raise the profile.

 

Call tech support, request a premises tech, see if they can come and condition that line.  If so, great, if not, you're going to be stuck with 19/1.5.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 7, 2010 3:56:04 PM
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I have been in touch with u-verse tech support over the last week and it looks like our noise margin is settling in around 17-18 dB now.  Should I now put some additional pressure to try getting upgraded to a 25/1.5 profile?

I have been in touch with u-verse tech support over the last week and it looks like our noise margin is settling in around 17-18 dB now.  Should I now put some additional pressure to try getting upgraded to a 25/1.5 profile?

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 9, 2010 8:27:02 PM
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Repost the IP/Profile and Bitloading tabs while in Aggregate display mode and I'll look at the stats.

 

Repost the IP/Profile and Bitloading tabs while in Aggregate display mode and I'll look at the stats.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 12, 2010 7:38:57 PM
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Ok just got Uverse on Friday, Sales guy said id get 2/2, install tech said 2/2.

Guess what i get :smileyhappy:  1hd / 3sd,  if i had known that before I wouldnt have gotten it at all.

 

Here's my line stats, tell me what you think...

Thanks, Mike.

 

2528i87E5B479C1DA68722530i8E1C27B2BDCC773D

Ok just got Uverse on Friday, Sales guy said id get 2/2, install tech said 2/2.

Guess what i get :smileyhappy:  1hd / 3sd,  if i had known that before I wouldnt have gotten it at all.

 

Here's my line stats, tell me what you think...

Thanks, Mike.

 

2528i87E5B479C1DA68722530i8E1C27B2BDCC773D

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 12, 2010 9:52:47 PM
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At first look, it looks like you might be able to run the 25/1.5 profile which would give you 2HD/2SD.

 

To verify, please post the IP/Profile tab and Bitloading tabs for your individual lines of your pair-bonded installation.  To do this, run U-Verse Realtime.  Hit the "1" key on your keyboard, UVRT will show the Line 1 stats.  Now save screenshots of the IP/Profile and Bitloading tabs.  Now hit the "2" key on your keyboard and save them again (to different filenames).  Hit the "A" key on your keyboard to have UVRT go back to showing aggregate stats.

 

Then post all 4 screenshots here.

 

At first look, it looks like you might be able to run the 25/1.5 profile which would give you 2HD/2SD.

 

To verify, please post the IP/Profile tab and Bitloading tabs for your individual lines of your pair-bonded installation.  To do this, run U-Verse Realtime.  Hit the "1" key on your keyboard, UVRT will show the Line 1 stats.  Now save screenshots of the IP/Profile and Bitloading tabs.  Now hit the "2" key on your keyboard and save them again (to different filenames).  Hit the "A" key on your keyboard to have UVRT go back to showing aggregate stats.

 

Then post all 4 screenshots here.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 13, 2010 12:11:36 AM
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Have a Prem Tech refer a splicer to fix your upload issue. Dont worry about footage. If your max rate is 47000kps you should be good for 32/5 profile. Your upload needs to be at 7500kps to get that though. Your max DL@3300ft sounds to good. If to far from VRAD your a candidate for pair bonding. Oops I see you have PB already. 

Have a Prem Tech refer a splicer to fix your upload issue. Dont worry about footage. If your max rate is 47000kps you should be good for 32/5 profile. Your upload needs to be at 7500kps to get that though. Your max DL@3300ft sounds to good. If to far from VRAD your a candidate for pair bonding. Oops I see you have PB already. 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 13, 2010 12:15:15 AM
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mcernik,

 

1/3 = 1SD/3HD right? First number is usually the SD, second the HD. Oops again, I see you have 19/2. I think you have upload issues. But I see no reason you can't move to 25/2. Keep calling tier 2. Let them test it and give you a specific reason then ask for a trouble ticket to DPO tech.

mcernik,

 

1/3 = 1SD/3HD right? First number is usually the SD, second the HD. Oops again, I see you have 19/2. I think you have upload issues. But I see no reason you can't move to 25/2. Keep calling tier 2. Let them test it and give you a specific reason then ask for a trouble ticket to DPO tech.

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 13, 2010 12:22:44 PM
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If I had 3 HD and 1 SD I'd be ecstatic, unfortunately it's the other way around 1HD, 3SD.  A tech is coming out tomorrow. I'll post the individual line stats tonight when i get home...

If I had 3 HD and 1 SD I'd be ecstatic, unfortunately it's the other way around 1HD, 3SD.  A tech is coming out tomorrow. I'll post the individual line stats tonight when i get home...

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 13, 2010 4:05:16 PM
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Here's the images ... :smileyhappy:

 

2538i665E332E862382BA2540i7ED45E42AF9F57812542i6807A0D5D675486E2544i292FDE407B598D1B

 

 

Here's the images ... :smileyhappy:

 

2538i665E332E862382BA2540i7ED45E42AF9F57812542i6807A0D5D675486E2544i292FDE407B598D1B

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 13, 2010 5:16:01 PM
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coolrda wrote:

Have a Prem Tech refer a splicer to fix your upload issue. Dont worry about footage. If your max rate is 47000kps you should be good for 32/5 profile. Your upload needs to be at 7500kps to get that though. Your max DL@3300ft sounds to good. If to far from VRAD your a candidate for pair bonding. Oops I see you have PB already. 


 

Pair-bonded installations cannot carry the 32/5 profile by policy.  25/2 is maximum.

 

There is no upload issue with his line.  The approximate 1.5 Mbps upload is normal for a pair-bonded installation.

 

You have been posting inaccurate technical data in several threads.  I would suggest you verify your information prior to posting so that you don't further confuse members who are seeking assistance.

 

 


coolrda wrote:

Have a Prem Tech refer a splicer to fix your upload issue. Dont worry about footage. If your max rate is 47000kps you should be good for 32/5 profile. Your upload needs to be at 7500kps to get that though. Your max DL@3300ft sounds to good. If to far from VRAD your a candidate for pair bonding. Oops I see you have PB already. 


 

Pair-bonded installations cannot carry the 32/5 profile by policy.  25/2 is maximum.

 

There is no upload issue with his line.  The approximate 1.5 Mbps upload is normal for a pair-bonded installation.

 

You have been posting inaccurate technical data in several threads.  I would suggest you verify your information prior to posting so that you don't further confuse members who are seeking assistance.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 13, 2010 7:04:00 PM
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So 25/2 should be doable in your opinion?

So 25/2 should be doable in your opinion?

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 13, 2010 7:26:07 PM
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Your pictures still have not been approved by the moderator so I can't yet see them.  As soon as she approves them and I take a look I can recommend what the next step is.

 

Your pictures still have not been approved by the moderator so I can't yet see them.  As soon as she approves them and I take a look I can recommend what the next step is.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 13, 2010 8:51:09 PM
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On your most recent pictures, the Line 1 noise margin is a lot lower than it was when you posted the combined stats earlier.  Reboot your iNID router (the i3812V) and let it resync, and then see if the line 1 noise margin is no longer shown in red.

 

If so, then I think your installation could run 25/2.  You can call tech support and see if they will upgrade the profile for you.  If they won't, post back here, we'll give you the contact information for David and Matt with tier 2 tech support.

 

On your most recent pictures, the Line 1 noise margin is a lot lower than it was when you posted the combined stats earlier.  Reboot your iNID router (the i3812V) and let it resync, and then see if the line 1 noise margin is no longer shown in red.

 

If so, then I think your installation could run 25/2.  You can call tech support and see if they will upgrade the profile for you.  If they won't, post back here, we'll give you the contact information for David and Matt with tier 2 tech support.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 14, 2010 6:01:57 AM
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So I took the plunge and had Uverse installed 9/13 after 2 years with DirecTV and 2 weeks back with Time Warner Cable.  While I loved DirecTV's picture, selection, and menu functionality when it worked, it just didn't cut it in Ohio weather.  After two years of dish realignments, box replacements, etc.  I was done. 

 

So I went back to Time Warner who was my internet providor only to discover they had invested ZERO dollars in infastructure in the past two years.  I was given the same type of HD box I had from them 4 years ago, the menu systems were circa 1996 and only display in 4:3 even on HD channels, and the same pixilation issues I left them for in the first place.

 

Uverse seemed to be the answer - the tech was friendly and answered all my questions, showed up on time, and was professional.  Everything seemed to be going smoothly until he told me I was only able to get 1 HD stream because I was so far from the VRAD.  He said 3200 feet.  He didn't mention this until he was about 75% done (the only complaint I had against him).  So I am at 3 SD/1 HD.  I have the Total Home DVR with a second box.  The lack of at least a 2nd HD stream is most likely going to be a deal breaker for me, even though I love the AT&T menus.  The picture quality seems fine but I have only watched local stations and not spent much time on channels like Discovery, etc.  i have noticed some slight audio dropouts  my 5.1 audio coming from the HDMI to my AVR.

 

I found this thread and downloaded the software to look at my info.  I've posted the screen caps here - it looks to me like I may have hope, but I'm certainly no expert.  The estimated distance to the VRAD per these screen caps is 2200 ft.  Why would the tech be 1000 ft different?

 

I have about 3 more weeks to decide if Uverse stays or goes, and haven't cancelled Time Warner yet.  Can anyone help me?  Thank you.

 

 

So I took the plunge and had Uverse installed 9/13 after 2 years with DirecTV and 2 weeks back with Time Warner Cable.  While I loved DirecTV's picture, selection, and menu functionality when it worked, it just didn't cut it in Ohio weather.  After two years of dish realignments, box replacements, etc.  I was done. 

 

So I went back to Time Warner who was my internet providor only to discover they had invested ZERO dollars in infastructure in the past two years.  I was given the same type of HD box I had from them 4 years ago, the menu systems were circa 1996 and only display in 4:3 even on HD channels, and the same pixilation issues I left them for in the first place.

 

Uverse seemed to be the answer - the tech was friendly and answered all my questions, showed up on time, and was professional.  Everything seemed to be going smoothly until he told me I was only able to get 1 HD stream because I was so far from the VRAD.  He said 3200 feet.  He didn't mention this until he was about 75% done (the only complaint I had against him).  So I am at 3 SD/1 HD.  I have the Total Home DVR with a second box.  The lack of at least a 2nd HD stream is most likely going to be a deal breaker for me, even though I love the AT&T menus.  The picture quality seems fine but I have only watched local stations and not spent much time on channels like Discovery, etc.  i have noticed some slight audio dropouts  my 5.1 audio coming from the HDMI to my AVR.

 

I found this thread and downloaded the software to look at my info.  I've posted the screen caps here - it looks to me like I may have hope, but I'm certainly no expert.  The estimated distance to the VRAD per these screen caps is 2200 ft.  Why would the tech be 1000 ft different?

 

I have about 3 more weeks to decide if Uverse stays or goes, and haven't cancelled Time Warner yet.  Can anyone help me?  Thank you.

 

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 14, 2010 11:12:42 AM
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srtrgng,

 

You're fairly far from the VRAD (2200 feet), but it looks like your like could support the 25/2 profile with 2SD/2HD.

 

Call tech support and ask them to upgrade your profile.  If you run into problems, try to get to tier 2 tech support.  If there are still problems getting it done, post back here, we'll put you in contact with David/Matt's team.

 

srtrgng,

 

You're fairly far from the VRAD (2200 feet), but it looks like your like could support the 25/2 profile with 2SD/2HD.

 

Call tech support and ask them to upgrade your profile.  If you run into problems, try to get to tier 2 tech support.  If there are still problems getting it done, post back here, we'll put you in contact with David/Matt's team.

 

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 14, 2010 1:34:10 PM
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SomeJoe7777 wrote:

srtrgng,

 

You're fairly far from the VRAD (2200 feet), but it looks like your like could support the 25/2 profile with 2SD/2HD.

 

Call tech support and ask them to upgrade your profile.  If you run into problems, try to get to tier 2 tech support.  If there are still problems getting it done, post back here, we'll put you in contact with David/Matt's team.

 


 

Thanks - I called tech support and Teir 1 seemed to be able to help.  She said it might take up to 24 hours to have the profile switched, but gave me a confirmation number and seemed to know what she was doing.  She wasn't confused about my request - which was encouraging.  This will be a huge relief - I'm about ready to scrap any TV and just watched streamed shows or Netflix - if it wasn't for live sports I probably would!

 

You mention I'm far from the VRAD at 2200 ft - but most of the other posts are discussing installs 3000-3300 feet out and still possibly being able to get a 2 HD stream.  What is the difference?  ...and now, being human, what would need to happen to get a 3 or 4 HD stream?  :smileywink:

 


SomeJoe7777 wrote:

srtrgng,

 

You're fairly far from the VRAD (2200 feet), but it looks like your like could support the 25/2 profile with 2SD/2HD.

 

Call tech support and ask them to upgrade your profile.  If you run into problems, try to get to tier 2 tech support.  If there are still problems getting it done, post back here, we'll put you in contact with David/Matt's team.

 


 

Thanks - I called tech support and Teir 1 seemed to be able to help.  She said it might take up to 24 hours to have the profile switched, but gave me a confirmation number and seemed to know what she was doing.  She wasn't confused about my request - which was encouraging.  This will be a huge relief - I'm about ready to scrap any TV and just watched streamed shows or Netflix - if it wasn't for live sports I probably would!

 

You mention I'm far from the VRAD at 2200 ft - but most of the other posts are discussing installs 3000-3300 feet out and still possibly being able to get a 2 HD stream.  What is the difference?  ...and now, being human, what would need to happen to get a 3 or 4 HD stream?  :smileywink:

Re: New Uverse Customer--Only 1 HD Stream?

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Sep 14, 2010 2:10:21 PM
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Certain people past 3000 feet are getting a device called the iNID, which is a different kind of 2Wire router.  It's model number i3812V, and it replaces the 3800HGV-B that you have.  It is capable of doing pair-bonding (using two pairs of wires to achieve an aggregate bandwidth greater than a single pair).

 

Those people on pair bonding can usually get the 25/2 profile if nothing is wrong with their lines despite their long distance.  However, the i3812V is temperamental and a near-perfect installation is required to get it to work.  AT&T has suspended deployment of the i3812V for this reason and is expected to resume when some bugs are shaken out.

 

There is a rumor floating around that all profiles will have 1 additional HD stream added to them in the near future.  If you are moved to 25/2 and get 2HD/2SD, then it is possible if that comes to fruition that you will be able to get 3HD/1SD on the 25/2 profile.

 

Certain people past 3000 feet are getting a device called the iNID, which is a different kind of 2Wire router.  It's model number i3812V, and it replaces the 3800HGV-B that you have.  It is capable of doing pair-bonding (using two pairs of wires to achieve an aggregate bandwidth greater than a single pair).

 

Those people on pair bonding can usually get the 25/2 profile if nothing is wrong with their lines despite their long distance.  However, the i3812V is temperamental and a near-perfect installation is required to get it to work.  AT&T has suspended deployment of the i3812V for this reason and is expected to resume when some bugs are shaken out.

 

There is a rumor floating around that all profiles will have 1 additional HD stream added to them in the near future.  If you are moved to 25/2 and get 2HD/2SD, then it is possible if that comes to fruition that you will be able to get 3HD/1SD on the 25/2 profile.

 

Re: New Uverse Customer--Only 1 HD Stream?

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