09-28-2010 3:06 PM
Just had my service installed about 30 minutes ago and was curious on how my stats look. Any input on how the line looks?
09-28-2010 10:07 PM
I think you have a bridge tap on your line.
Call tech support, have them send a premises tech, he will check the line and if necessary, will dispatch the linesmen group (I&R) to find and remove the bridge tap.
After the bridge tap is removed, the max rate will come up and the line will run without errors.
If they can't find and remove the bridge tap or condition the line to improve the max rate, then they need to lower the profile to 19/2 in order for the line to run without errors.
09-29-2010 8:03 AM
Yeah well, unfortunately I think that they will think you're nuts, but then again these people at the 1-800 number aren't exactly the brightest bulb in the package.
Best idea is to skip the phone script readers and just email email@example.com and tell the Tier-2 Technicians that way. All you have to include is your uVerse Account Number and an explanation of what we think may be the cause of your issue.
09-29-2010 11:14 AM
Got an email back from Matt, that was fast!! Not the best news but I will deal with it.
I hate to be the bearer of bad news, but we’re maxing your line out, there’s not bridgetap, no errors on the line, and the noise graph looks great, even so if we could raise the max sync rate on the download we wouldn’t be able to upgrade your profile. You would need at least 6Mbps upload speed for us to be able to upgrade you, and your line currently only has 4Mbps, this would cause you a lot of issues with your services. I do apologize for the inconvenience, is there anything else I can do for you?
09-29-2010 11:47 AM
Send an email back to him stating that you'd like to be put on the list of people to be upgraded to the pair-bonded service as soon as they start deploying it again. Don't know when they will start deploying pair-bonded service again since last I heard they were having some technical issues with the iNIDs.