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Posted Aug 18, 2009
6:39:28 PM
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Need info on internet problems.

Had U-Verse since march. Got new HD tv 2 weeks ago. max 12/1.5 internet tier. Had Linksys WRT54G wireless router since installation with no prblems. Started having latency and speed problems since activating HD service 2 weeks ag. Dropped hd service today new RG(tday) and nothing between my computers and the RG. Still having latency and speed prblems after all this.At wits end will have to go back to cable if they can't figure this out.

 

RG info

DSL  

                     Down            Up

Current Rate:  25216 kbs   2048 kbs

Max Rate:   64232 kbs   Not Available

Current Connection:  

Current Noise Margin:   26.5 dB   Not Available  

Current Attenuation:   15.5 dB   Not Available  

Current Output Power:   13.6 dBm   -18.0 dBm  

                   Bytes         Packets   Errors   %

Transmit:  269643346       220436      0        0

Receive:   748014581        828111     0        0

 


 

 

 

Speedtest.net server in san dieg less than 50 miles frm me.

http://www.speedtest.net/result/543224478.png

 

att server in irvine, ca

AT&T Yahoo! High Speed Internet Throughput Test

Your High Speed Internet Throughput (bits/second)

123 Your Throughput

Download = 1.877 Mbps
Upload = 18.65 kbps

 

2wire.com speed test. unknown location

Speed Meter

Your current bandwidth reading is

1.49 Mbps

 
3 Mbps
 
1.49 Mbps You
 
1.5 Mbps
 
1 Mbps
 
768 Kbps
 

 

Message Edited by bsm2003 on 08-18-2009 06:41 PM
Message Edited by bsm2003 on 08-18-2009 06:44 PM
Message Edited by bsm2003 on 08-18-2009 06:45 PM

Had U-Verse since march. Got new HD tv 2 weeks ago. max 12/1.5 internet tier. Had Linksys WRT54G wireless router since installation with no prblems. Started having latency and speed problems since activating HD service 2 weeks ag. Dropped hd service today new RG(tday) and nothing between my computers and the RG. Still having latency and speed prblems after all this.At wits end will have to go back to cable if they can't figure this out.

 

RG info

DSL  

                     Down            Up

Current Rate:  25216 kbs   2048 kbs

Max Rate:   64232 kbs   Not Available

Current Connection:  

Current Noise Margin:   26.5 dB   Not Available  

Current Attenuation:   15.5 dB   Not Available  

Current Output Power:   13.6 dBm   -18.0 dBm  

                   Bytes         Packets   Errors   %

Transmit:  269643346       220436      0        0

Receive:   748014581        828111     0        0

 


 

 

 

Speedtest.net server in san dieg less than 50 miles frm me.

http://www.speedtest.net/result/543224478.png

 

att server in irvine, ca

AT&T Yahoo! High Speed Internet Throughput Test

Your High Speed Internet Throughput (bits/second)

123 Your Throughput

Download = 1.877 Mbps
Upload = 18.65 kbps

 

2wire.com speed test. unknown location

Speed Meter

Your current bandwidth reading is

1.49 Mbps

 
3 Mbps
 
1.49 Mbps You
 
1.5 Mbps
 
1 Mbps
 
768 Kbps
 

 

Message Edited by bsm2003 on 08-18-2009 06:41 PM
Message Edited by bsm2003 on 08-18-2009 06:44 PM
Message Edited by bsm2003 on 08-18-2009 06:45 PM

Need info on internet problems.

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Aug 18, 2009 7:21:35 PM
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Master

Have you called in for service repair also is this ethernet or cable and does the picture do anything strange. The ping time is one of the worst I have

seen posted. 

Have you called in for service repair also is this ethernet or cable and does the picture do anything strange. The ping time is one of the worst I have

seen posted. 

Re: Need info on internet problems.

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Aug 18, 2009 10:09:58 PM
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Scholar
had 2 inside tech here today and 3 calls to tech supprt. the last call the helpful guy on the other end said he found a problem with the wiring and is sending another inside tech and line tech tommorrow morning. I had lots of picture and sound freezing and well the internet is lacking alot in what I pay for and what's being delivered right now.
Message Edited by bsm2003 on 08-18-2009 10:10 PM
had 2 inside tech here today and 3 calls to tech supprt. the last call the helpful guy on the other end said he found a problem with the wiring and is sending another inside tech and line tech tommorrow morning. I had lots of picture and sound freezing and well the internet is lacking alot in what I pay for and what's being delivered right now.
Message Edited by bsm2003 on 08-18-2009 10:10 PM

Re: Need info on internet problems.

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Aug 19, 2009 11:31:32 AM
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Master
Let us know what they find if it was like mine rodents got into their panel box on the line and chewed a path disrupting myself and 3 neighbors.
Let us know what they find if it was like mine rodents got into their panel box on the line and chewed a path disrupting myself and 3 neighbors.

Re: Need info on internet problems.

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Aug 19, 2009 12:01:43 PM
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Scholar
Tech # 3 spent 3 hours here and said they couldn't find any problems with the lines. I'm gonna give it a couple of hours and if it slows down I'm gonna cancel since in my opinion showing 3 techs that the subscribed speed and what I'm actually getting are to big of a difference and their sayiing nothing is wrong. I even overheard the tech on the phone in the office yesterday tell the prem tech I was an idiot. Right now it's at where it should be but more than likely after a couple of hours it will go back to the crappy service.
Tech # 3 spent 3 hours here and said they couldn't find any problems with the lines. I'm gonna give it a couple of hours and if it slows down I'm gonna cancel since in my opinion showing 3 techs that the subscribed speed and what I'm actually getting are to big of a difference and their sayiing nothing is wrong. I even overheard the tech on the phone in the office yesterday tell the prem tech I was an idiot. Right now it's at where it should be but more than likely after a couple of hours it will go back to the crappy service.

Re: Need info on internet problems.

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Aug 21, 2009 4:45:46 PM
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Scholar
Got it fixed. still don't know what it was but been going strong for 2 days now.
Got it fixed. still don't know what it was but been going strong for 2 days now.

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Aug 21, 2009 4:49:24 PM
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Master
Glad its fixed hope it works great for you.
Glad its fixed hope it works great for you.

Re: Need info on internet problems.

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