My Stats

Scholar

My Stats

 

I am interested in your analysis of my stats.  I hope I did this rights.  Thanks.

1,265 Views
Message 1 of 16
ACE - Expert

Re: My Stats

Nothing showed up and nothing pending for us either. Smiley Surprised


Chris

 


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 16
Scholar

Re: My Stats

I copied the photo links from Picasa...any idea what I am doing wrong?

Message 3 of 16
ACE - Expert

Re: My Stats

Go to the picassa page and actually right-click and copy the web address at the top of the page and then just paste it here don't use the link insert. Smiley Wink


Chris

 


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 16
Scholar

Re: My Stats

Message 5 of 16
ACE - Expert

Re: My Stats

Looks like something happened 4:26:54 before this snapshot, the corrected blocks are of no concern as they are corrected. Smiley Wink


Chris

 

Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 16
Expert

Re: My Stats

There may be a small bridge tap on the line but it looks to be causing only a very minimal interference with your service.

 

Unless you have repeated incidents of retrains or picture freezing & pixelation, I wouldn't worry about it.

 

Message 7 of 16
Scholar

Re: My Stats

Thanks.  It seems like a complete reboot resolved some pixelation and freezing issues.  Still seeing a few errors and uncorrectable blocks every few days but I will ignore those per your advice.

Message 8 of 16
Scholar

Re: My Stats

I've been experiencing some picture freezing lately with the picture going all black for all channels before it comes back.  ESPN audio breaks up even in stereo but worse with surround on - maybe just an ESPN issue, although not sure.  I checked my stats and it seems like something has gone wrong lately.  I'd appreciate your advice.  Thanks.

 

ErrorTable-2011-01-05-10-52-44.pngStats-2011-01-05-10-51-54.pngBitloading-2011-01-05-10-52-56.png

Message 9 of 16
Expert

Re: My Stats

As soon as your images are approved, someone can take a look. Smiley Happy

Message 10 of 16
Expert

Re: My Stats

Looks like this might be an interference issue.  There appears to be a source of interference around 1.3 MHz from your bitloading graph.

 

You should contact tier 2 and have them send a senior tech that can look for and eliminate these sources of interference. Possible sources include:

* Power line interference, such as:
* Fluorescent light ballasts
* High-intensity gas discharge lights like mercury vapor
* Grounding problems, such as improper ground at the NID, the pedestal, etc.
* Electrical system grounding problems, such as improper ground on the RG's outlet, the breaker panel, etc.
* HAM radio broadcasts in the HF band
* AM radio transmissions, such as a nearby radio station

Try to isolate any potential source of these problems and see if you can find one that eliminates the interference.

Message 11 of 16
Scholar

Re: My Stats

No fluorescent lights here nor street lights nearby in my neighborhood;  RG is grounded properly and so is NID;  Not sure about HAM, but know my immediate neighbors are not HAM radio operators;  AM station is about two miles away.  Electrical power plant is within two miles.  Have a hot tub and cat5 cable runs right behind it's conduit on the outside of the house (not sure if that could cause interference and hot tub is not new). 

 

If I contact Tier 2 and they send out a Senior tech, will they charge me if no problem is found?

Message 12 of 16
Expert

Re: My Stats

Well, if you are continuing to get picture freezing and pixelation, then there's definitely a problem that they need to come fix.

 

You should definitely not be charged for that.

 

Message 13 of 16
Teacher

Re: My Stats

Can anyone help interpet these stats, I am new to U-verse w/ pair bonding, I understand some of this but I am concerned about the "red" highlight in the bitloading screens as the manual indicates that your line is not provisioned correctly if it is highlighted. I have 3hd and 1sd stream. with voice and 12mb internet. Thanks for any help. Dan

Message 14 of 16
Expert

Re: My Stats

In your case, you can safely ignore the red highlight in the Bitloading screen.

 

99% of customers with an i3812V router (iNID) are quite far from the VRAD, and their upstream bits are provisioned in upstream band 0.

 

You are fairly close to the VRAD for a pair-bonded installation (only 2100'), so the router moved all your upstream bits into upstream band 1.  This is unusual for an iNID installation, but does not cause any problems with the service.

 

All of your stats look good.

 

Message 15 of 16
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support