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Modem Troubles

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Modem Troubles

I have a 2Wire 1070B modem that keeps crashing (get knocked off internet).  This has happened on more than one occassion and I have contacted Customer Service several times.  Each time they would help me out temporarily but it keeps happening.  Finally, they sent a technician out (twice) to check things out - outside of my home.  Everything seems to be working properly - no issues that they could find.  Well, it happened again last evening so I was all set to call them and give them the "riot act" except they were experiencing high call volume.  I decided to wait until morning to call and go figure it was fine and my computer was up and running.  What could be causing this?  Should AT&T replace my modem?  Please! - any help with this situation would be greatly appreciated. It's making me crazy!! Thanks!
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Message 1 of 7
Expert

Re: Modem Troubles

Go to this site, copy and paste your stats to a post so we can take a look at them.

http://192.168.1.254/xslt?PAGE=B04

Message 2 of 7
Scholar

Re: Modem Troubles

That is a DSL modem, not Uverse.

If the techs verified everything was good to the NID then there may be an inside wiring issue. If you plug a phone in to that jack do you have good clean dial tone?

Message 3 of 7

Re: Modem Troubles

When you say you get knocked off, are you getting any red lights on the modem?

With basic DSL, it could be from a filter gone bad. From what I have experienced, AT&T will not give you any modem beyond the one you got when you started your account (although you might be able to cinvince them to send you a new batch of filters). You will have to go to Best Buy or some similar store and purchase a new one.

Message Edited by Computer-Joe on 10-16-2008 10:49 PM
Message Edited by Computer-Joe on 10-16-2008 10:52 PM

                               neon_sign.jpg

Message 4 of 7
Scholar

Re: Modem Troubles

You can also plug the modem straight in to the jack without a filter to try and isolate the trouble. Of course you will not be able to use a phone at that jack in the mean time.
Message 5 of 7

Re: Modem Troubles


dannyt wrote:
You can also plug the modem straight in to the jack without a filter to try and isolate the trouble. Of course you will not be able to use a phone at that jack in the mean time.

Could be a filter at another location in the home too.

                               neon_sign.jpg

Message 6 of 7
Expert

Re: Modem Troubles

That's what I had to do...or re-do the deal to get a rebate and make the modem free.


Computer-Joe wrote:

When you say you get knocked off, are you getting any red lights on the modem?

With basic DSL, it could be from a filter gone bad. From what I have experienced, AT&T will not give you any modem beyond the one you got when you started your account (although you might be able to cinvince them to send you a new batch of filters). You will have to go to Best Buy or some similar store and purchase a new one.

Message Edited by Computer-Joe on 10-16-2008 10:49 PM
Message Edited by Computer-Joe on 10-16-2008 10:52 PM

 

Message 7 of 7
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