Mac and U-verse (how it works for me)

Tutor

Mac and U-verse (how it works for me)

Hi all,

 

There's been a lot of back-and-forth about Mac OS, u-verse, and the RG... this has been my experience so far:

 

I started out with a DSL connection, an ASA5505 firewall an Apple airport extreme, two macbooks, and a mac pro.  Everything worked perfectly, but being standard DSL I was only getting about 2Mbits/s.  I got a notice that U-verse was available in my neighborhood and decided to switch.

 

First problem... ATT won't process your order with DSL on the line.  I had to cancel DSL before I could place the order.  Ok, I'm going to be without internet for a week or so.

Second problem... ATT's install appointments are a MONTH out.  Fine, whatever.

 

While I was waiting I set up Cat 5e to all my drop points.

 

The installer came out and everything installed smoothly.  The configuration after he left was pretty much the default config, although I still had the Airport on the network (I took the ASA out of the mix to not confuse any issues with the install with my local setup.  TV works great, phone works great, internet is testing out at ~16 -17 Mbits/s down and ~2 up from a machine that is hardwired to the network.  Fantastic.   Installer goes home.

 

I switch over to one of the laptops and connect it to the wireless on the Airport and it pretty much just doesn't work.  Pages load halfway, the wireless disconnects, dns look ups fail and latency and packet loss are between the laptop and the gateway are through the roof.  figuring the problem might be interference with the RG's wireless I go in and turn that off.  Well, nothing really changes.  Ok.  I turn off the wireless on the Airport and start using the wireless on the RG.  The latency problem is better, but I'm still getting pages half loading, long pauses when loading web pages, and other general weirdness.  Moving the the mac pro, that is wired directly into the RG I get the same behaviour.  Pages load fast, but stop in the middle of loading and some lookups fail.  I tried what several users have suggested and change the DNS servers to ATT's servers instead of the RG, which helps, but only a little.  Even my iphone was having this problem.

 

At this point, I decided to go back to what I had before (sort of)  I put the ASA behind the RG in DMZ plus mode, turned off the wireless on the RG, turned on the wireless on my airport extreme, and put the airport and all the computers behind the ASA and left the tv boxes out in front of the ASA.  Two days now,  and ALL of the above problems are completely gone.  The only thing that is being weird is traceroute doesn't work right.

 

So, it is apparent to me that there is a bad interaction between the 2wire RG and all things apple.  I've seen quite a few people who say that they don't have problems with it, but I've also seen lots of people who have.  Putting a cisco router/firewall between the RG and the rest of my network has completely solved the problem.  Clearly there is something not right there.  I'm not even going to venture a guess as to whose fault it is, but there is definately an issue.  Perhaps my set up will help someone else solve these problems as well.

 

 

Message 1 of 63 (1,295 Views)
Tutor

Re: Mac and U-verse (how it works for me)

Interesting, I've tried all of the above as well and had the same results.  Maybe it is because I need to try another brand of router (I use Belkin).

 

I noticed that it seemed to be talked about only with people that are using Macs too

 

I also can never get 4 bars of Netflix HD on my Xbox 360 hardwired either, while with my RoadRunner hardwired I get 4 bars constantly

 

Weird.

Message 2 of 63 (1,198 Views)

Re: Mac and U-verse (how it works for me)

Hi,

 

I too use Mac products. Here is the setup I have. RG providing wireless b & g at 2.4 GHz using WPA. COAX to 5 TVs. Cat 5 to DVR. Cat 5 to HP network printer. Cat 5 to Apple Time Capsule (will come back to that). Cat 5 from TC to AT&T Dlink TA for VOIP service. Cat 5 from RG to Linksys 4 port switch. 4 port switch to iMac and work PC running windows.

 

No internet issues at all whether wired or wireless. Wireless through iPhone.

 

Now back to TC!!!! This is set to bridge mode since the RG is the DHCP server.  TC is set to N at 5 GHz. Did this for 2 Macbooks my teenagers use. This keeps Time Machine backups to their own wireless network. The 2 Macbooks connect fine to TC.

 

I do have 2 issues.

 

1. Since Windows XP doesn't work real well with WPA, when I need to use my work laptop in wireless mode, I have to go into the RG and set it up for WEP. Good old windows here!!!

 

2. For some reason, I know at least one other person where this is not an issue on this forum, for my iMac, the iMac can't join the RC network running WPA. Prior to adding the TC it could. Password validation fails. If I disable WPA and go with no security on the RG, the iMac connects fine. The iMac though will connect just fine to TC. Same thing happens for the 2 Macbooks. I called Apple support on this. Got the Apple standard reply that from a network point of view, Apple network products do not support connects to 3rd party products (2Wire, Linksys, etc.) They even went so far as to tell me to take the RG off my network and replace it with a modem. LOL!!!!! That's when I politely told them that they had no idea of what U Verse was all about. And they better start realizing that Apple needs to play well with other network products in this world. I then hung up.

 

Just sharing here. 

Message 3 of 63 (1,198 Views)

Re: Mac and U-verse (how it works for me)

Oh meant to add that I use OpenDNS. This has improved the load times a lot!!!
Message 4 of 63 (1,198 Views)
Master

Re: Mac and U-verse (how it works for me)


hutchings2000 wrote:

Hi,

 

I too use Mac products. Here is the setup I have. RG providing wireless b & g at 2.4 GHz using WPA. COAX to 5 TVs. Cat 5 to DVR. Cat 5 to HP network printer. Cat 5 to Apple Time Capsule (will come back to that). Cat 5 from TC to AT&T Dlink TA for VOIP service. Cat 5 from RG to Linksys 4 port switch. 4 port switch to iMac and work PC running windows.

 

No internet issues at all whether wired or wireless. Wireless through iPhone.

 

Now back to TC!!!! This is set to bridge mode since the RG is the DHCP server.  TC is set to N at 5 GHz. Did this for 2 Macbooks my teenagers use. This keeps Time Machine backups to their own wireless network. The 2 Macbooks connect fine to TC.

 

I do have 2 issues.

 

1. Since Windows XP doesn't work real well with WPA, when I need to use my work laptop in wireless mode, I have to go into the RG and set it up for WEP. Good old windows here!!!

 

2. For some reason, I know at least one other person where this is not an issue on this forum, for my iMac, the iMac can't join the RC network running WPA. Prior to adding the TC it could. Password validation fails. If I disable WPA and go with no security on the RG, the iMac connects fine. The iMac though will connect just fine to TC. Same thing happens for the 2 Macbooks. I called Apple support on this. Got the Apple standard reply that from a network point of view, Apple network products do not support connects to 3rd party products (2Wire, Linksys, etc.) They even went so far as to tell me to take the RG off my network and replace it with a modem. LOL!!!!! That's when I politely told them that they had no idea of what U Verse was all about. And they better start realizing that Apple needs to play well with other network products in this world. I then hung up.

 

Just sharing here.

 

http://www.microsoft.com/windowsxp/using/security/expert/bowman_wirelesssecurity.mspx

 

 

or 

http://tinyurl.com/bofry
See if this will help.

 

Message Edited by oz on 02-22-2009 05:34 PM
Message Edited by oz on 02-22-2009 05:34 PM
Message 5 of 63 (1,198 Views)
Guru

Re: Mac and U-verse (how it works for me)

entr04y

Mac user too. Never had any issues with DSL (in fact compared to Uverse I miss it!) but your problems sound familiar.

1st couple of days all ok. So ok that I sold my Extreme Base station! now I regret, seem that your solution helps. 

I have lost out on several Ebay auctions and my iChat is horrible.

What is "traceroute" btw?

I have macbook and G5. Any suggestions?

Thanks, 

 

Message 6 of 63 (1,198 Views)
Highlighted
Tutor

Re: Mac and U-verse (how it works for me)

What I did to fix my problems finally, was to go into sys-prefs and hit network.  Then I added the two DNS groups ( 68.94.156.1 & 68.94.157.1 ).

 

Let me tell you my speed has doubled (actual download speed) and I haven't had ANY further page rendering problems.

 

 

Message 7 of 63 (1,198 Views)
Guru

Re: Mac and U-verse (how it works for me)

pls explain, sounds interesting.
Message 8 of 63 (1,198 Views)
Contributor

Re: Mac and U-verse (how it works for me)

bmcgms,

I've been stung by the macbook pro and 2wire setup also. My extended warranty for the mac is a dead end, I get nothing but allot of finger pointing. My current fix is to use my old Belkin to connect via ethernet to the RG. What's baffling is - if the Belkin can connect to the mac, what's the problem with the 2wire equipment?  

 

Are the DNS servers you mentioned AT&T?

Message 9 of 63 (1,198 Views)

Re: Mac and U-verse (how it works for me)

Coyote,

 

Both my son and daughter have Macbooks which connected fine to the RG before I added Time Capsule. I'm on an iMac right now connected to the RG through a Linksys switch. What kind of issues do you have? No way near an Apple or Network expert but willing to try and help if I can. 

Message 10 of 63 (1,198 Views)
Tutor

Re: Mac and U-verse (how it works for me)

Yea those are the DNS servers for AT&T.  For some reason there seems to be a problem between a Mac and the 2Wire communicating the DNS settings.  However, if you set those on your Mac, or on your additional wireless router that is in DMZ mode, you will see the actual speed of U-Verse that has everyone raving about it's service.

 

I not have a belkin n router plugged into the 2Wire in DMZ mode. I turned the 2Wire's wireless off, and unchecked "obtain DNS automatically from ISP" on my Belkin and replace it with the DNS settings I mentioned earlier.  

Message 11 of 63 (748 Views)

Re: Mac and U-verse (how it works for me)

Hi,

 

I have a iMac and use OpenDNS successfully. The speed with U Verse is very close to the advertised speed. 

Message 12 of 63 (748 Views)
Contributor

Re: Mac and U-verse (how it works for me)

hutchings,

 

Using the 2wire 2701HG as a wireless connection to at&t's so called high speed DSL internet was nearly nonexistent. 3 speed test sites have shown results slower than dial up. The mac menubar airport icon warbles between black and gray, as if it were falling to sleep. Loading a single page required frequent opening and closing the network prefs to keep it awake.

Message 13 of 63 (748 Views)

Re: Mac and U-verse (how it works for me)

I currently have Uverse and 3 macs. I did add the DNS server information to my network adapters preferences. HOWEVER, when I use safari or firefox sometimes the pages POP right up. Sometimes the page hangs white and the little wheel spins where you put the url in http box then after a second or 4 the page pops up.

 

Any ideas what to do? Right now in my DNS it has the 2wire then the 2 att DNS server information listed. I tried to remove the 2wire and its greyed out.

 

Thanks 

Message 14 of 63 (748 Views)
Master

Re: Mac and U-verse (how it works for me)


redrover wrote:

I currently have Uverse and 3 macs. I did add the DNS server information to my network adapters preferences. HOWEVER, when I use safari or firefox sometimes the pages POP right up. Sometimes the page hangs white and the little wheel spins where you put the url in http box then after a second or 4 the page pops up.

 

Any ideas what to do? Right now in my DNS it has the 2wire then the 2 att DNS server information listed. I tried to remove the 2wire and its greyed out.

 

Thanks 


Had the same issues until I loaded Safari 4 beta now it seems to be okay with the above mentioned DNS and there is no need in trying to remove the greyed out 2wire.

 

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