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Posted Oct 9, 2009
6:38:08 PM
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Lost all recordings...twice in 3 weeks!

A few weeks ago we noticed all our recordings were gone.  Started again recording plenty of stuff, thing we really did intend to watch.  Went to look for something tonight and once again...gone.  Everything.. Even as bad as Charter was, we never had problems like this.   We just had our U-verse installed in August, so this is a pretty bad start for us.   Tomorrow a tech is supposed to come out...just exactly what I wanted to do on my Saturday.

 

What is causing this and how can we avoid it in the future.   We've done nothing to cause it...yesterday it was all there...this afternoon..poof...gone.

 

 

A few weeks ago we noticed all our recordings were gone.  Started again recording plenty of stuff, thing we really did intend to watch.  Went to look for something tonight and once again...gone.  Everything.. Even as bad as Charter was, we never had problems like this.   We just had our U-verse installed in August, so this is a pretty bad start for us.   Tomorrow a tech is supposed to come out...just exactly what I wanted to do on my Saturday.

 

What is causing this and how can we avoid it in the future.   We've done nothing to cause it...yesterday it was all there...this afternoon..poof...gone.

 

 

Lost all recordings...twice in 3 weeks!

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Oct 9, 2009 7:26:00 PM
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ACE - Expert
Did your try doing a hard reboot by unplugging the DVR for 30 seconds and plugging it back in again to see if the recordings would re-appear?
Did your try doing a hard reboot by unplugging the DVR for 30 seconds and plugging it back in again to see if the recordings would re-appear?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 10, 2009 6:29:24 AM
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Yes, we tried it. Got nothing. This is so strange.   Tech is coming out this afternoon to replace the box, but now I am so nervous that it will happen again.  Not real pleased, needless to say.
Yes, we tried it. Got nothing. This is so strange.   Tech is coming out this afternoon to replace the box, but now I am so nervous that it will happen again.  Not real pleased, needless to say.

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Oct 10, 2009 11:20:27 AM
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ACE - Expert
Sounds like you have a bad DVR.  Hopefully, the replacement will work well for you.
Sounds like you have a bad DVR.  Hopefully, the replacement will work well for you.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Lost all recordings...twice in 3 weeks!

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Oct 10, 2009 2:24:33 PM
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ACE - Expert
Let us know what happens after you get the new dvr.
Let us know what happens after you get the new dvr.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Lost all recordings...twice in 3 weeks!

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May 27, 2010 8:41:33 PM
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I've had this happen twice in the last 6 months.  I had several of our favorite series recorded, including the season finales, and have lost them all ....for the second time!  Last time I called the Tech, he came out and swapped the box out and told me that sometimes by hitting some random combination of buttons on the remote, the DVR will suffer an uncorrectable error and default back to factory settings, which blows away your recordings, and reboot.  You will know this has occurred when you see the gears show up on the TV screen.  Don't know if it has anything to do with this, but both times I had about 60 shows recorded (over 80% of total drive capacity).  I think its because the boxes are crap, which is a shame because we like the rest of the service.

I've had this happen twice in the last 6 months.  I had several of our favorite series recorded, including the season finales, and have lost them all ....for the second time!  Last time I called the Tech, he came out and swapped the box out and told me that sometimes by hitting some random combination of buttons on the remote, the DVR will suffer an uncorrectable error and default back to factory settings, which blows away your recordings, and reboot.  You will know this has occurred when you see the gears show up on the TV screen.  Don't know if it has anything to do with this, but both times I had about 60 shows recorded (over 80% of total drive capacity).  I think its because the boxes are crap, which is a shame because we like the rest of the service.

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May 28, 2010 3:06:30 PM
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ACE - Expert

Go to this link and contact David.  Give as much info as you can.  He or a member of his staff will get in touch with you.

http://utalk.att.com/t5/Calling/Trying-to-get-Voice/m-p/85341#M344

Go to this link and contact David.  Give as much info as you can.  He or a member of his staff will get in touch with you.

http://utalk.att.com/t5/Calling/Trying-to-get-Voice/m-p/85341#M344

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Lost all recordings...twice in 3 weeks!

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May 28, 2010 7:36:01 PM
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Take a peek at my post of 5/22.  Maybe it will help.  When your recordings are lost, do you see the titles listed but get nothing (Black screen) when you try to play them?

I lost my recorded TV - or so I thought

Take a peek at my post of 5/22.  Maybe it will help.  When your recordings are lost, do you see the titles listed but get nothing (Black screen) when you try to play them?

I lost my recorded TV - or so I thought

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