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Internet Speed

Internet Speed

My internet has been ungodly slow the past week. I looked at my bill and I am paying for the Broadband Pro speed which is 3.0 Mbps. I did a speedtest.net test on all of my machines and every single one was below 1 Mbps. What should I do? Is this just an issue that I should call customer service about or what? Thanks for your speedy responses.
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Message 1 of 10
Master

Re: Internet Speed

Have you rebooted both the computer and the modem recently.
Message 2 of 10

Re: Internet Speed

yea man. I reboot the computers every day and the 2Wire gateway almost every month. What should i do?

 

Message 3 of 10
Master

Re: Internet Speed

Could be a line problem and yes I would call tech support .
Message 4 of 10
Expert

Re: Internet Speed

What speed do you get at ATT's test site? http://help.sbcglobal.net/dsl/speedtest/

:smileywink:

 

Chris

 


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

 

 

Message 5 of 10
Teacher

Re: Internet Speed

yeah that's correct.. sometimes the wireless channel has to be change as well . 1 - 6 - 11 i think  are the channels that don't overlap. you can access GUI or your modem by typing 192.168.1.254 on your URL. (if you want to do it yourself) or might as well call tech support and ask them to change it. and see if that will work..

 

oops! restart your computer after changing the wireless channel : )

Message 6 of 10
Expert

Re: Internet Speed


bebeGanDa wrote:

yeah that's correct.. sometimes the wireless channel has to be change as well . 1 - 6 - 11 i think  are the channels that don't overlap. you can access GUI or your modem by typing 192.168.1.254 on your URL. (if you want to do it yourself) or might as well call tech support and ask them to change it. and see if that will work..

 

oops! restart your computer after changing the wireless channel : )


Wrong thread????? :smileyvery-happy:

 

Chris

 


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

 

 

Message 7 of 10
Teacher

Re: Internet Speed

huh? smileyindifferent:

Message 8 of 10
Highlighted
Teacher

Re: Internet Speed

I guess you need to call support and tell them you are paying for 3mb speed but only getting 1mb.

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Message 9 of 10
Contributor

Re: Internet Speed

Call and have em send someone out, thats a dedicated line to your house so you are not sharing bandwidth with anyone else, you signed up for 3mbps and it should only go half a meg up or down max, call and a tech guy will fox that im positive

Message 10 of 10
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