07-09-2008 12:09 PM
There is nothing wrong with you DVR box or the remote!
As it turns out, some TV put out a lot of IR interference, and the DVRs are senstive enough to pick it up. Here is how to fix it, and I know sounds strange, but trust me.
I used about 20 layers of Glad Press n Seal wrap, stack them out and cut a rectangular piece about 3/4 of an inch tall by about 1 1/4 inch wide, stick it to the front of the DVR just starting about halfway over the work record and going to the right (just cover of the IR window on the DVR box) I've heard that a couple layers of plain old masking tape will work too. Anyway, its enough to filter out interference and still let the remote signals through... Seriously that is what fixed it for me, works like a charm now. I guess you may have to experiment with the layers (how many) depending on the TV and how much interference it puts out. But this should solve your problem.
Hope this helps some people, it was a pretty frustrating problem
05-12-2009 9:36 AM
06-11-2010 2:54 PM
I was having real problems with my remotes -- AT&T's remote AND 2 other universal remotes. I had to be within 12 inches of the DVR to get it to work. Ridiculous! I called AT&T and of course their only suggestion: reboot the DVR! (That's their standard reply to all hardware problems, which almost never solves the problem.) And if that doesn't work, replace the DVR and lose all the recordings you have on the DVR!!
That is where I was stuck until I read these postings. I then adjusted the settings on my Samsung LCD TV, turning off the energy savings and dynamic contrast settings (which were causing infrared interference). Since then, 5 days ago, the remote has been working fantastically.
It appears, judging from the many postings about this, that this is a very common problem. Thus, why is it that the tech guys at AT&T haven't learned of the solution to this problem?? It would:
1) be very helpful to their customers;
2) keep them from losing customers (which, judging from these posting, they have lost quite a lot of);
3) damaging their brand name (all of these disgruntled customers spreading the news of the awful service they received at AT&T); and
4) save AT&T millions of dollars from sending their technicians out on fruitless service calls to replace all of those otherwise perfectly good DVRs.
Thank you very much to all of you who have posted the solution to my problem.
06-16-2010 3:43 PM
I forgot I ever had this problem, since I have had zero issues since I made the tv adjustments last year. Btw, the new Philips tv did have a dynamic contrast although it was called something else if I remember right. When I turned off the dynamic contrast on the Philips tv, my Uverse remote now works perfectly in that room too. Now if only I can get more HD streams from Uverse or get my kids to quit interupting my recordings!!
08-14-2010 12:02 PM
I have a very similar problem: When Philips 42" LCD TV is on, the Onkyo receiver/amplifier AND the Motorola digital TV box remotes work very badly.
I used basically the same solution as suggested here, except instead of multiple layers of transparent glad wrap, I tried a single layer of white electrical tape. Worked like a charm. And a bit easier to apply.
I registered here only because I'm thankful for that the original poster took the time to write this. I've been thinking about this problem for a year, suspected the receiver mostly, until I realized the TV box also had interference.This is the only place on the web where I found this remedy.
PS I live in Europe, and even though electrical tape is usually black, I had no problem finding white.
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!