If you have problems with the remote not working all the time, READ THIS!!

Teacher

If you have problems with the remote not working all the time, READ THIS!!

There is nothing wrong with you DVR box or the remote!

 

As it turns out, some TV put out a lot of IR interference, and the DVRs are senstive enough to pick it up.  Here is how to fix it, and I know sounds strange, but trust me.

 

I used about 20 layers of Glad Press n Seal wrap, stack them out and cut a rectangular piece about 3/4 of an inch tall by about 1 1/4 inch wide, stick it to the front of the DVR just starting about halfway over the work record and going to the right (just cover of the IR window on the DVR box)  I've heard that a couple layers of plain old masking tape will work too.  Anyway, its enough to filter out interference and still let the remote signals through... Seriously that is what fixed it for me, works like a charm now.  I guess you may have to experiment with the layers (how many) depending on the TV and how much interference it puts out.  But this should solve your problem.

 

Hope this helps some people, it was a pretty frustrating problem

 -Matt

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Message 1 of 34
Scholar

Re: If you have problems with the remote not working all the time, READ THIS!!

Matt is an ATT IR tech, he figured this out on his own after having the same issue on his tv, he passed this on to me a long time ago and it does work.
Message 16 of 34
Teacher

Re: If you have problems with the remote not working all the time, READ THIS!!

I can tell you that I have passed this information of to my first and second level bosses.  I can also tell you that means nothing.  I would hope that the next time they purchase a new model STB that would have corrected this issue, but who knows.  Again, this is a problem affecting much more than AT&T uverse boxes.  Tivo HD, certain directTV and DISH boxes all have the same issue of being more sensitive to IR interference.

 

Best thing everyone can do is pass on the info to anyone having an issue.  I would think eventually one of the higher ups in the company will buy a fancy new TV and have this problem, then something may get done.

Message 17 of 34
Highlighted
Scholar

Re: If you have problems with the remote not working all the time, READ THIS!!


pennmw83 wrote:

Well... I know this is a deader thread than most, but it sounds just like my same issues.  It took me 2 months and 3 hrs with tech support/service tech to figure out the issue.  AT&T gave me a vague... I DONT KNOW what the issue is.  Maybe it is something interferring with the box.  After googling for about 2 hrs, I came across two different sites comments.  The first was stating that LCD HDTVs are the biggest culprit in remote controls not functioning correctly.  The next forum said that the energy saving modes can have a dramatic effect on this as well.  They all said turn them off.  Why turning them off, and making it work is still a mystery to me.

 

Also, I found that the color/picture modes that some TVs have needs to be set on the brightest for the remote to function correctly as well.

This was all from trial and error experimentation.

I am just horribly supprised that AT&T techs don't know a **bleep** thing about this issue.


I like Matt's suggestion, but come to find out you don't actually need the plastic wrap, the more sensible solution is the one above.
Honestly, who wants plastic wrap on the front of their unit in their expensive home theater system...

 

Matt, I do not know if you figured out that it was the energy setttings on the LCD TV, but that normally is the culprit from the IR issue.  Just turning it off fixed the issue for me, and I also don't have 20 layers of plastic wrap over my unit either.

 

Just thought I'd share that, even though everyone has probably already read through this thread.

Tags (3)
Message 18 of 34
Contributor

Re: If you have problems with the remote not working all the time, READ THIS!!

I'm not sure how you're doing this. Do you cut 20 pieces and stick them on top of each other and then stick the entire stack on the front of the DVR? I was trying to picture this in my mind. Let me know if I'm on the right track.
Thanks
Message 19 of 34
ACE - Expert

Re: If you have problems with the remote not working all the time, READ THIS!!

Pretty sure you cut a little square about 3"x3" from the whole stack and put it in front of the IR receiver just right of the lights on the front.  Randy had posted a picture of the front that showed where the IR receiver is located a while ago and this is what I remembered. :smileywink:

 

Chris

 

 



I want Good weather w/radar & 6 day forecast -coming soon!
I want CBET Channel 9 Please NO SD stretch-o-vision HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition

 

 

 

Message Edited by mibrnsurg on 11-24-2008 01:31 PM
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 20 of 34

Re: If you have problems with the remote not working all the time, READ THIS!!

 

i built the glad press & seal wrapping paper. i just folded them a few times, and then clipped them to trim the size. put it on my DVR.

 

AMAZING!!

 

i can't believe it resolved 95% of my issue.

http://utalk.att.com/utalk/board/message?board.id=DVR&message.id=7902&query.id=5824#M7902

 

 

Message 21 of 34
Master

Re: If you have problems with the remote not working all the time, READ THIS!!


peter_young_kim wrote:

 

i built the glad press & seal wrapping paper. i just folded them a few times, and then clipped them to trim the size. put it on my DVR.

 

AMAZING!!

 

i can't believe it resolved 95% of my issue.

http://utalk.att.com/utalk/board/message?board.id=DVR&message.id=7902&query.id=5824#M7902

 

 


 

        So u have to pay a shrink for the other 5%  :    :_P)

 

 

 

         j/k

         :smileyhappy:

Message 22 of 34
Scholar

Re: If you have problems with the remote not working all the time, READ THIS!!

I have actually gotten away from the Glad Wrap.  I played with the backlight and the power options some more and so far it has been working without the wrap, crossing my fingers that it will continue to work.
Message 23 of 34
Contributor

Re: If you have problems with the remote not working all the time, READ THIS!!

I got my install on 1/12 and got a brand new lcd Phillips delivered same day and had this same problem.  I moved my box to left of tv and still the same problem,  I inspected the  uverse box closely looking for ir window and noticed that the box still had the clear plastic film over it  (most new electronics come with that same clear film now).  After I peeled it off remote seems to work fine now. (fingers crossed).  I sincerely hope that it was that simple.

 

Let me know if this works for any of you.

 

 

 

Message 24 of 34
ACE - Master

Re: If you have problems with the remote not working all the time, READ THIS!!

This was a good tip and I hope it solves the problem for a lot of folks.  However,  be aware that there are other sources of IR interference that can also create problems.  Fluorescent lights for example.  We had a problem with them in a previous home location and the only way I found to solve it was turn off the offending lamp.  Didn't know about the Glad sticky stuff back then.
Message Edited by hpmsrm on 01-16-2009 01:54 AM
The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 25 of 34
Tutor

Re: If you have problems with the remote not working all the time, READ THIS!!

This is a very interesting thread and I'm glad I found it!  I just posted that we just got a new LCD tv, but I can't get the U-verse remote to work it properly.  It will turn it off, but not on and the volume control is fuzzy - often delayed.  I wonder if the press--n-seal will solve my problems, too.  Our old tv was 15-20 year old rear projection and we had no issues with the remote.  I will also play with the backlighting of the tv tho.  Thanks for the great tips!
Message Edited by mpmommy on 01-17-2009 10:14 AM
Message 26 of 34
Tutor

Re: If you have problems with the remote not working all the time, READ THIS!!

I experience it regularly. On all three different boxes and remotes I have had, that supposedly fixed each problem I had. There is nothing to be done. Uverse either needs better hardware, or better software engineers.

I found that I can continue to hit the INFO button, and it'll sometimes un-mute it. My NON DVR box works perfectly with the same TV and remote. It's purely a software issue, a lazy software engineer. I rarely use the DVR now since it's such a POS. Every. Single. One. I. Have. Had. Period.
Message 27 of 34
Contributor

Re: If you have problems with the remote not working all the time, READ THIS!!

All I can say is I finally found a use for the Glad Press 'n Seal my wife bought.  About 25 layers and now I am so frickin' happy that I don't hate AT&T as much.  I still wish they would have made their cheap boxes with an RF option also like my last DirecTV box/remote.  Also, IMO there is something wrong with the box if an LCD/Plasma can cause this type of issue.  AT&T tech support should be telling all the customers calling in to use this fix.  That would be a funny conversation.  You want me to put what on my cable box????  Or better yet, sir we will be having a technician come by to apply the Glad Press 'n Seal fix...will Saturday 1pm work for you.
Message 28 of 34

Re: If you have problems with the remote not working all the time, READ THIS!!

After having three ATT technicians replace three remotes and a DVR, because the DVR wasn't responding to the remote, I discovered that the remote worked fine when my Philips 47" was turned off.  I was able to repeat my test of shutting off the tv and having a functioning remote when the 3rd technician came back in from the truck.  He responded that he's never heard of this and it doesn't make sense.  Really?  Shouldn't ATT be reviewing these forums and sending out Tech Bulletins to the techs? 

 

My TV has always made a random clicking noise when off like the tv was turning on, but never actually turned on.  So I figured it was time to have a tv tech come out and look at that and hopefully resolve the U-verse remote problem at the same time.  That was in December.  The first tech seemed knowledgeable, called his techline and found a resolution to supposedly both problems.  He said I needed to replace the power board.  Late January a second tech came out to install the power board, and basically said the U-verse problem could not have been caused by the tv.  After demonstrating, he seemed perplexed.  He reluctantly replaced the power board and in doing so broke the Ambilight (tv backlighting that lights up the wall behind the tv to match on screen colors).  Its now late february and I'm still waiting for parts to fix tv and I just heard the clicking noise again last night.  On the bright side I may be getting a new tv out of this debacle.

 

As a geek who likes things like ambilight, automatic light adjustment features on my tv, and a remote that works; I'm not very satisfied with the Glad Press 'n Seal option.  I was reading a thread on another website and it mentioned that the upgrade remote - A10 Easy Find Remote offered by ATT used RF (radio frequency) instead of the troubled IR (infrared) system.  EUREKA!  I used an RF remote on my old Dish system without any problems and the added bonus of pointing it in any direction I wanted and still change the channel.  The ATT specs for the remote do show the RF frequency used, but the description only mentions IR capability.  I'm hoping it is dual capable.  RF for Uverse and IR for controlling other components.  Before shelling out the 60 bucks I was wondering if anyone can verify my hopes that this will solve my problem.  I will send a follow up if I am succesful.  It would be nice if ATT gave a free upgrade to this remote if it does solve the problem.

Message 29 of 34
Teacher

Re: If you have problems with the remote not working all the time, READ THIS!!

Last night while watching 24 via a DVR recording, I tried an experiment to see if I could get to the bottom of my remote's intermittent refusal to respond.  With the lights on inside my family room, the remote had no issues.  When I turned the lights off (resulting in a rather dark room), the remote immediately became unresponsive.  When I dug through the configuration menu for my Samsung LCD TV, I found a setting for Dynamic Contrast which was set to the factory default of medium.  When I turned off dynamic contrast, my DVR remote immediately became responsive again in a darkened room.

 

So, it appears that my TV's dymanic contract sensor was causing interference with the U-verse remote.  I can live without the dynamic contrast feature on my TV because to my eye, turning it on does not appear to make much of a difference in picture quality.  And having a responsive remote is more important.

Message 30 of 34
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