How do I uninstall the AT&T U-verse Self Support Tool

How do I uninstall the AT&T U-verse Self Support Tool

I have the tool installed on Windows 7 and I am running the 64-bit version of both my OS and the tool.

 

The tool would like to take over management of my wireless network which I do not want.  Also, I can already get most features from the on-line self support tool and from the web interface on the RG itself.

 

There is no uninstall option.  If I try to uninstal it from add/remove programs, I am told that the entry is invalid.

 

How do I uninstall it?

Message 1 of 2 (1,012 Views)
Professor

Re: How do I uninstall the AT&T U-verse Self Support Tool

I'm not that computer savvy, but what you might want to try first is disconnecting the computer from the RG and then go into add/remove programs again. Sometimes if a program is being used you won't be able to delete it.  You could also try the search for files and folders option to locate the program and manually delete it.

 

Personally, I would never install any support tool. I bought an HP laser printer a couple of years ago and made the mistake of installing the support tool, it screwed up the computer so bad I had to do a system restore.

 

Good luck!

Message 2 of 2 (1,012 Views)
Share this topic
Announcements

Welcome to the AT&T TV Hub!
We have some helpful articles located under TV Hot Topics.
On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.

Additional Support