How do AT&T get away with breaking advertising laws.

How do AT&T get away with breaking advertising laws.

 AT&T have a web site http://uverseonline.att.net/uverse which portrays to provide access to many videos of TV and movies.  We are new AT&T U-verse customers who signed up believing that.  However, the AT&T on-line chat support (NOVA SHIELA) and a human being at 1-800-288-2020 have both confirmed that this is a false gimick for customers within the USA.

Every single video on-line is described as being "Unavailable for your region" - and both support personnel confessed that nore are actually available.  As this was one of the primary distinguishing factors for us to choose AT&T over other alternatives, we feel more than cheated, by their specific promise. I feel like they should be made to shut down their fake web site.  It even has a watch now button on an allegedly featured item (currently the Royal Pains TV series).  As I bought the overall product being told specifcially thah that was an available feature, I know I'll have no trouble getting my money back, but how can they advertise this blatant falsehood.

I don't want other people to go through the trouble of signing up for service with an allegedly prominent feature that doesn't exist.

DO NOT believe AT&T's advertisements for streaming video available over the Internet.  It is NOT true.

 

Message 1 of 58 (3,034 Views)
Expert

Re: How do AT&T get away with breaking advertising laws.

I don't know the source of your information, but it is absolutely incorrect.  I have no problem accessing or watching videos on the uverseonline site.

 

Message 2 of 58 (2,631 Views)

Re: How do AT&T get away with breaking advertising laws.

No false advertising that I can see.  I can  pull up and watch everything on the web site, including Royal Pains.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 3 of 58 (2,631 Views)
ACE - Expert

Re: How do AT&T get away with breaking advertising laws.

All I had to do is search TV by network, pick USA and click on Royal Pains.  Of course the 2 ads would not play as I have them blocked, but the timeline for both ticked off (w/them scolding me for blocking the ads and asking me to help get the ads playing, yeah right) then Royal Pains started. :smileyvery-happy:


Edit:  Also Uverse online is a public site for any user, not just Uverse users.  Of course it's also the new web remote access, under My Uverse> TV Listings.

 

Chris

_________________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
1-866-465-1496 for direct TS to avoid Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 58 (2,631 Views)
ACE - Master

Re: How do AT&T get away with breaking advertising laws.

I'm not sure what your motivation is but your post is full of untruths.  I have accessed the web site many times and have never had a problem playing the videos and movies.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 58 (2,631 Views)
Teacher

Re: How do AT&T get away with breaking advertising laws.

I too cannot watch a thing using this website.  "The requested video cannot be displayed in your region"

Message 6 of 58 (2,631 Views)

Re: How do AT&T get away with breaking advertising laws.

The source of my information is (a) it doesn't work - every video states "Not available in your region". (b) On online chat support person for AT&T named NOVA SHEILA went through twenty minutes of assisting me - and then confessed - I have it in writing from the chat window - that no video clips were available online yet.  I couldn't believe it myself, so I called 1-800-288-2020 and navigated to a real but un-named person who confirmed that video clips were not available "at this time".

So you are telling me tghat it does work for some people - but two support personnel would rather tell me that it is a promise for a future capability, than to get it to work for me? I have tried three computers - two browsers (Internet Explorer, Firefox), and three Operating Systems (XP-SP2, Vista, WIndows 7).  I am now very puzzled as two independent support personnel told me that this feature was not really available.

I was promised this feature and don't have it. AT&T support cannot help. That is nearly as bad as I originally thought, and was certainly false advertising specifically to me. It does not work. Support cannot or will not enable it.

Message 7 of 58 (2,631 Views)
Expert

Re: How do AT&T get away with breaking advertising laws.

It works. I have and continue to play many videos on that site.

 

Message 8 of 58 (2,631 Views)
Mentor

Re: How do AT&T get away with breaking advertising laws.

Hi Chris...can you tell me how you bocked the ads?  Would appreciate it very much.

 

Thanks,

Bob.


mibrnsurg wrote:

All I had to do is search TV by network, pick USA and click on Royal Pains.  Of course the 2 ads would not play as I have them blocked, but the timeline for both ticked off (w/them scolding me for blocking the ads and asking me to help get the ads playing, yeah right) then Royal Pains started. :smileyvery-happy:


Edit:  Also Uverse online is a public site for any user, not just Uverse users.  Of course it's also the new web remote access, under My Uverse> TV Listings.

 

Chris

_________________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
1-866-465-1496 for direct TS to avoid Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


 

Message 9 of 58 (2,631 Views)
Scholar

Re: How do AT&T get away with breaking advertising laws.


perritterd wrote:

Hi Chris...can you tell me how you bocked the ads?  Would appreciate it very much.

 

Thanks,

Bob.


mibrnsurg wrote:

All I had to do is search TV by network, pick USA and click on Royal Pains.  Of course the 2 ads would not play as I have them blocked, but the timeline for both ticked off (w/them scolding me for blocking the ads and asking me to help get the ads playing, yeah right) then Royal Pains started. :smileyvery-happy:


Edit:  Also Uverse online is a public site for any user, not just Uverse users.  Of course it's also the new web remote access, under My Uverse> TV Listings.

 

Chris

_________________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
1-866-465-1496 for direct TS to avoid Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


 


I also block ADs using a HOST file.

 

Here is the website, and they update the HOSTS file about every 30 days.

 

http://www.mvps.org/winhelp2002/hosts.htm

Message 10 of 58 (2,631 Views)
ACE - Expert

Re: How do AT&T get away with breaking advertising laws.

 


perritterd wrote:

Hi Chris...can you tell me how you bocked the ads?  Would appreciate it very much.

 

Thanks,

Bob.


mibrnsurg wrote:

All I had to do is search TV by network, pick USA and click on Royal Pains.  Of course the 2 ads would not play as I have them blocked, but the timeline for both ticked off (w/them scolding me for blocking the ads and asking me to help get the ads playing, yeah right) then Royal Pains started. :smileyvery-happy:


Edit:  Also Uverse online is a public site for any user, not just Uverse users.  Of course it's also the new web remote access, under My Uverse> TV Listings.

 

Chris



 


 

The same MVPS.org Hosts file  http://www.mvps.org/winhelp2002/hosts.htm


Have been using it for 7-8 years and love it, it gets upgraded every couple months (June, then August recently) as more bad things are added. :smileyvery-happy:


Chris

_________________________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
1-866-465-1496 for direct TS to avoid Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 58 (2,412 Views)
Highlighted
Expert

Re: How do AT&T get away with breaking advertising laws.

-Microsoft Windows XP SP2 (or higher), Microsoft Windows Vista, or Mac OS X

-Internet Explorer 6 (or higher), Firefox 2 (or higher), Safari 3 (or higher)
-Adobe Flash Player 9.0.115 (or higher) download
-Javascript and cookies also need to be enabled

 

Message 12 of 58 (2,412 Views)

Re: How do AT&T get away with breaking advertising laws.

My motivation has no untruths. Somebody else has posted the same identical problem on this thread. My motivation is that I would like it to work. It doesn't work at all in my case, despite several hours of support interaction . Support have told me that it is for future use, although some posters (in other geographical areas?) can apparently access video clips.  I am just very surprised that they can sell me the service saying it works, and it doesn't work (and cannot be made to work via Support) in my region. My region isn't too remote. It is California: the most populous state in the home country of AT&T.

Message 13 of 58 (2,412 Views)
Expert

Re: How do AT&T get away with breaking advertising laws.

But did you check all those items in my previous post?

 

Everything enabled as listed?

Message 14 of 58 (2,412 Views)

Re: How do AT&T get away with breaking advertising laws.

Thank you. Other posters are saying that I am untruthful - when you and I know it is AT&T. Perhaps I should capture the screen and send it to the disbielieving posters. Your wording is the same as mine: "...cannot be displayed in your region". My region is California, USA.

Message 15 of 58 (2,412 Views)
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