Help needed: Watching DVR from others TV's

Help needed: Watching DVR from others TV's

I have the Uverse DVR connected to my downstairs HDTV. I record my desired programs, sometimes HD sometimes not.  I can later watch the recorded program on the same TV but, I cannot watch recorded programs from my other two TV's upstairs. I don't think this is normal because AT&T is advertising the ability to record on one TV and playback on any other TV.  What is the recommneded settings to watch recorded programs on my upstairs receivers? I tried calling AT&T but I aged two full days while placed on hold.
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Message 1 of 32

Re: Help needed: Watching DVR from others TV's

Hello everyone.  Great news from here.  Steve the technician was here for several hours and he re-wired my house (in the middle of a major snowstorm).  Everything is working just as advertised and the diagnostic tests show all green (no red lines/bars).  For Mrduelittle who is having his problem serviced tomorrow--make sure you see your diagnostic test results on your tech's computer before he/she leaves your house.  All must be green.  Red indicates errors.  I let previous techs leave my home with red errors and no plan to resolve them.  Again, I take responsibility for not being more aggressive in getting all of this resolved.

 

Signing off happy and wishing all of you a warm and safe New Year.  Thank you for taking the time to help me get this problem resolved.  I appreciate the support.

Message 16 of 32
ACE - Master

Re: Help needed: Watching DVR from others TV's


magfrancis wrote:

Hello everyone.  Great news from here.  Steve the technician was here for several hours and he re-wired my house (in the middle of a major snowstorm).  Everything is working just as advertised and the diagnostic tests show all green (no red lines/bars).  For Mrduelittle who is having his problem serviced tomorrow--make sure you see your diagnostic test results on your tech's computer before he/she leaves your house.  All must be green.  Red indicates errors.  I let previous techs leave my home with red errors and no plan to resolve them.  Again, I take responsibility for not being more aggressive in getting all of this resolved.

 

Signing off happy and wishing all of you a warm and safe New Year.  Thank you for taking the time to help me get this problem resolved.  I appreciate the support.


 

It is great news that your system is up and running properly now.  Welcome to UV.  Your reports on your diligent pursuit of good service have been very informative for us all AND it has been refreshing to hear from someone who came on board to inform and not just to rant as some (suffering from limited vocabulary) do.  I'm sure others will agree when I say thank you.  As you have realized the folks on this forum are just UV subscribers like yourself who try to help others with problems......sometimes because we have already experienced those same problems.   Your positive outlook is a Christmas present to the rest of us.:smileyhappy:

 

Phil

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 32
Master

Re: Help needed: Watching DVR from others TV's

when i had my install nearly a year ago the installer never brought a laptop inside so if their were any errors i would never had known or seen...

magfrancis wrote:

Hello everyone.  Great news from here.  Steve the technician was here for several hours and he re-wired my house (in the middle of a major snowstorm).  Everything is working just as advertised and the diagnostic tests show all green (no red lines/bars).  For Mrduelittle who is having his problem serviced tomorrow--make sure you see your diagnostic test results on your tech's computer before he/she leaves your house.  All must be green.  Red indicates errors.  I let previous techs leave my home with red errors and no plan to resolve them.  Again, I take responsibility for not being more aggressive in getting all of this resolved.

 

Signing off happy and wishing all of you a warm and safe New Year.  Thank you for taking the time to help me get this problem resolved.  I appreciate the support.


 

Message Edited by showtime48 on 12-19-2008 07:06 PM
Dennis
Message 18 of 32

Re: Help needed: Watching DVR from others TV's

Randy,

 

Using your photograph I stopped by Lowes Home Improvement on my way home last night. I purchased a new splitter for $9.47 that looked exactly like your picture. It even had the blue caps. I took it home and replaced the splitter and immediately all the TV's were able to watch recorded shows. Even the one upstairs box that I thought was fried started working. Instead of the screen displaying just the cog and then a red "X", it started showing a progress bar as it was downloading new firmware? It then displayed two cogs and downloaded faster until finally the box reset itself and starting showing the channel it was on. I immediately tested it for recorded shows and it worked just fine.

 

The TS showed up this morning as planned and I told him how I solved the problem.  Since he was there, I had him add another (a 4th) connection so I can move my TV to the other side of the room in the future. He then used his laptop to check the performance. Everything showed up in the Green. My internet speed was even running faster than expected and every connection was dead-on 112db. It also showed I was 1200 feet from the mysterious box.

 

I was glad I didn't have to consider re-wiring. That was definitely not on my Christmas wish-list.

 

So, thanks again Randy for your help and good luck to the all of you having similar problems.

 

Message 19 of 32
Scholar

Re: Help needed: Watching DVR from others TV's

That splitter is not our HPNA splitters and we don't support it for use on our service

 

Please have a Premise Technician dispatched to replace otherwise you could end up have problems with your U-Verse services

 

I have verified and confirmed they don't have our splitters because Holland makes them specifically for us

 

Thank you

Message 20 of 32
Mentor

Re: Help needed: Watching DVR from others TV's

So you don't think one of these would work?

 

John

 

 

 

Message 21 of 32
Scholar

Re: Help needed: Watching DVR from others TV's


thehatguy wrote:

So you don't think one of these would work?

 

John

 

 

 


No sir!

 

Our splitters are HPNA which is why randyl's says GHPNA

 

Our splitters are 1500MHz kind of hard to see in the picture provided by randyl

 

They are made specifically for us because HPNA is partly owned by AT&T http://en.wikipedia.org/wiki/HPNA

Message 22 of 32
Highlighted
Master

Re: Help needed: Watching DVR from others TV's

Tags (3)
Message 23 of 32
Expert

Re: Help needed: Watching DVR from others TV's

Do you recommend we all get ours replaced?  Won't ATT charge us for a service call to do this?


ChoochMohony wrote:

That splitter is not our HPNA splitters and we don't support it for use on our service

 

Please have a Premise Technician dispatched to replace otherwise you could end up have problems with your U-Verse services

 

I have verified and confirmed they don't have our splitters because Holland makes them specifically for us

 

Thank you


 

Message 24 of 32
Master

Re: Help needed: Watching DVR from others TV's

my att supplied splitter says 2 WAY on it and is red but can't tell if it's a holland splitter or not. what it does have is an in-line resister on the input. does the resister make it an hpna type splitter. i don't have any idea...
Dennis
Message 25 of 32
Scholar

Re: Help needed: Watching DVR from others TV's


spd2demun wrote:

Do you recommend we all get ours replaced?  Won't ATT charge us for a service call to do this?


ChoochMohony wrote:

That splitter is not our HPNA splitters and we don't support it for use on our service

 

Please have a Premise Technician dispatched to replace otherwise you could end up have problems with your U-Verse services

 

I have verified and confirmed they don't have our splitters because Holland makes them specifically for us

 

Thank you


 


 

If you can prove that HPNA is failing in someway shape or form "we" will come out to replace the splitter, free of charge naturally

 

Most Tier 1 and Tier 2 Techs on the phone will do a Quailty Check to verify HPNA is working correctly so...just one call should make them check it out

Message 26 of 32
Scholar

Re: Help needed: Watching DVR from others TV's


showtime48 wrote:
my att supplied splitter says 2 WAY on it and is red but can't tell if it's a holland splitter or not. what it does have is an in-line resister on the input. does the resister make it an hpna type splitter. i don't have any idea...

 

Red label is the standard digital splitter "we" were using prior to THDVR now we have been noticing problems with those splitters when it comes to DVR to STB and STB to DVR communication

 

Replacing these splitters with the ones pictured by randyl, those correct 95% of the issues

 

The inline resistor placed on that splitter is because the RG/2WIRE is fed by CAT5, the newer splitters don't need one, it's because they are designed specifically for us using HPNA

Message 27 of 32
Master

Re: Help needed: Watching DVR from others TV's


ChoochMohony wrote:

showtime48 wrote:
my att supplied splitter says 2 WAY on it and is red but can't tell if it's a holland splitter or not. what it does have is an in-line resister on the input. does the resister make it an hpna type splitter. i don't have any idea...

 

Red label is the standard digital splitter "we" were using prior to THDVR now we have been noticing problems with those splitters when it comes to DVR to STB and STB to DVR communication

 

Replacing these splitters with the ones pictured by randyl, those correct 95% of the issues

 

The inline resistor placed on that splitter is because the RG/2WIRE is fed by CAT5, the newer splitters don't need one, it's because they are designed specifically for us using HPNA


guess i was right...

Dennis
Message 28 of 32
Scholar

Re: Help needed: Watching DVR from others TV's


showtime48 wrote:

ChoochMohony wrote:

showtime48 wrote:
my att supplied splitter says 2 WAY on it and is red but can't tell if it's a holland splitter or not. what it does have is an in-line resister on the input. does the resister make it an hpna type splitter. i don't have any idea...

 

Red label is the standard digital splitter "we" were using prior to THDVR now we have been noticing problems with those splitters when it comes to DVR to STB and STB to DVR communication

 

Replacing these splitters with the ones pictured by randyl, those correct 95% of the issues

 

The inline resistor placed on that splitter is because the RG/2WIRE is fed by CAT5, the newer splitters don't need one, it's because they are designed specifically for us using HPNA


guess i was right...


The resistor doesn't have any bearing on weather the splitter is HPNA or not, it only matter with how the VDSL signal is carried to the RG

 

COAX fed RGs don't need the in-line resistor

CAT5 fed RGs do need the in-line resistor but have worked without them as well

Message 29 of 32
Contributor

Re: Help needed: Watching DVR from others TV's

My initial install used the "red"splitter.

RG / 2Wire is Cat5 from the NID
Coax from RG to 2 STBs & DVR
Coax is RG59 but installer had put all new compression connectors on the cable and said all tested out fine.
I have 25meg profile with good stats (low corrected blocks and almost no uncorrected blocks) on the incoming VDSL so live TV is always good.

I have been experiencing occasional stuttering on the 2 STBs when watching recorded content from the DVR. HPNA Stats from DVR to STBs would always show Phy Rate MBS of 96 sometimes dropping to 80. Friend of a friend is a Uverse installer and got me the new HPNA / Blue cap version splitter. Replaced the splitter and the Phy Rate MBS on all connections is now a solid 112 with no stutter. It's only been a few days with the new splitter but it seems to have solved my issues.
Message 30 of 32
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