Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Jul 15, 2011
4:17:58 PM
View profile
HD Quality

I'm not sure if it is just my original 4 year old set-top-box or something to do with the signal, but our HD quality is terrible! I've worked with games, computers, and electronics for 15 years and have never seen pixelation this bad. Even the quality of the ATT Attention channel is low. Is there any diagnostics test we can run to find problems? Does this picture compare with everyone elses quality?

 

My Quality [1 Foot, focused]

 

 

I'm not sure if it is just my original 4 year old set-top-box or something to do with the signal, but our HD quality is terrible! I've worked with games, computers, and electronics for 15 years and have never seen pixelation this bad. Even the quality of the ATT Attention channel is low. Is there any diagnostics test we can run to find problems? Does this picture compare with everyone elses quality?

 

My Quality [1 Foot, focused]

 

 

HD Quality

458 views
7 replies
(0) Me too
(0) Me too
Reply
View all replies
(7)
0
(0)
  • Rate this reply
View profile
Jul 15, 2011 5:21:00 PM
0
(0)
ACE - Expert

You mentioned that you have had the TV service for 4 years.  Have you had HD service the entire time?  If so, has the HD quality changed?

You mentioned that you have had the TV service for 4 years.  Have you had HD service the entire time?  If so, has the HD quality changed?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: HD Quality

2 of 8 (450 Views)
0
(0)
  • Rate this reply
View profile
Jul 15, 2011 6:15:49 PM
0
(0)
Explorer

It definitely feels like it has gotten sloppier, because if we would have started with this quality, we most likely would have been complaining as much as we have been lately.

It definitely feels like it has gotten sloppier, because if we would have started with this quality, we most likely would have been complaining as much as we have been lately.

Re: HD Quality

3 of 8 (440 Views)
0
(0)
  • Rate this reply
View profile
Jul 15, 2011 6:33:19 PM
0
(0)
ACE - Expert

Are your stb and television set at your television's native hd settings?

Are your stb and television set at your television's native hd settings?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: HD Quality

4 of 8 (435 Views)
0
(0)
  • Rate this reply
View profile
Jul 15, 2011 7:29:03 PM
0
(0)
Master

Just had my balun in the D-Mark  replaced today picture would intermediately freeze or pixel on the HD

channels it was the original from 08 and Tech said it showed interference and noise after

the replacement so far so good.

Just had my balun in the D-Mark  replaced today picture would intermediately freeze or pixel on the HD

channels it was the original from 08 and Tech said it showed interference and noise after

the replacement so far so good.

Re: HD Quality

5 of 8 (429 Views)
0
(0)
  • Rate this reply
View profile
Jul 16, 2011 9:12:44 AM
0
(0)
ACE - Expert

Hey Oz good to see you here.  Its been awhile.

Hey Oz good to see you here.  Its been awhile.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: HD Quality

6 of 8 (398 Views)
0
(0)
  • Rate this reply
View profile
Jul 16, 2011 12:33:36 PM
0
(0)
Master

I never go away just get busy and sometimes I can provide an answer and then other times not so much. 

I never go away just get busy and sometimes I can provide an answer and then other times not so much. 

Re: HD Quality

7 of 8 (378 Views)
0
(0)
  • Rate this reply
View profile
Jul 18, 2011 10:11:25 AM
0
(0)
ACE - Expert

Darkeligos wrote:

I'm not sure if it is just my original 4 year old set-top-box or something to do with the signal, but our HD quality is terrible! I've worked with games, computers, and electronics for 15 years and have never seen pixelation this bad. Even the quality of the ATT Attention channel is low. Is there any diagnostics test we can run to find problems? Does this picture compare with everyone elses quality?

 

My Quality [1 Foot, focused]

 

 


As TG77 implied, this looks like your STB is not outputting a signal at your TV's native resolution.  Assuming you have an HD TV and that you're connected via Component cable, check the Aspect Ratio setting under System Settings.  The text on menus should be razor sharp.

 


 


Darkeligos wrote:

I'm not sure if it is just my original 4 year old set-top-box or something to do with the signal, but our HD quality is terrible! I've worked with games, computers, and electronics for 15 years and have never seen pixelation this bad. Even the quality of the ATT Attention channel is low. Is there any diagnostics test we can run to find problems? Does this picture compare with everyone elses quality?

 

My Quality [1 Foot, focused]

 

 


As TG77 implied, this looks like your STB is not outputting a signal at your TV's native resolution.  Assuming you have an HD TV and that you're connected via Component cable, check the Aspect Ratio setting under System Settings.  The text on menus should be razor sharp.

 


 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: HD Quality

8 of 8 (331 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post