06-29-2010 9:16 AM
I have 5 static IPs. They are in this block of 2048 IPs that the AT&T Network Operations Center is currently not routing correctly. And AT&T Tier 2 support thinks this is a problem with my DSL home router....
For the last several hours, if I tracert to any of these 2048 IPs from outside of the AT&T network, the packet will start looping between the machines at IPs 18.104.22.168 and 22.214.171.124. A ping to any IP from 99.70.80.* through 99.70.87.* results in a "TTL expired in transit" at 126.96.36.199 or 188.8.131.52.
There is obviously a routing problem on one of these 2 machines 184.108.40.206 or 220.127.116.11, . These 2 machines are registered to SBC. They are somewhere in the AT&T Network Operations Center.
When I called AT&T technical support (from work) to let them know that 2 of their machines in their Network Operations Center have stopped routing to 2048 of their customer's IPs. They elevated me to Tier 2 support, and then insisted that I would have to be at home and reboot my DSL router before they could fix their problem...
06-29-2010 11:15 AM
My 5 static IPs are within the same block and I am experiencing the same issue. Packets routed from my office network to my home network get cought in an infinite loop between 18.104.22.168 and .89.
Since I am at work, I haven't spent a lot of time dealing with this issue yet; I had planned to spend some time with tech support on the phone when I returned home tonight.
However, I did have a quick chat with the Level 1 tech support about the issue and gave them the technical details to relay to the network operations team. Although the Level 1 tech support did not understand (or was unwilling to acknowledge that they understood) the details of the problem, I think they recognized that it wasn't a problem with my router or my computers. It is definitely a routing issue within the AT&T network.
I just took a break to check these forums and I am relieved to see that there are other customers affected, meaning that a resolution is problem going to be expedited.
I am guessing that somehow the right people have heard about the issue because a constant ping that I had up to my home server recently (within the last 30 minutes) switched from
Reply from 22.214.171.124: TTL expired in transit.
Request timed out.
I am guessing that they are working on the issue presently.
All told, though, it is frustrating that there isn't a more direct channel to at least send one-way communiques to the AT&T NOC. I don't really care if they don't want to have a full dialog with me. It would be nice if they accepted inbound communications from technical users and provided a blog or some outbound channel to give technically-savvy users at least some transparency into the happenings behind the scenes.
As I said in some feedback on the U-Verse tech support site: network outages happen. I'm not going to be unreasonable and demand an error-free network. What I'd like is some ability to send a note to the network operations team and see some acknowledgement from them that they are working on the issue. I understand it's not always easy to fix these things. But acting like they don't exist just angers savvy customers.
... and as I write this, the ping has come alive! I think we're good now.
06-29-2010 12:31 PM
It appears to have been fixed... But I agree, someplace where we can feel like we are presenting the data to people that understand the problem would be great. I sent a couple of email messages to the NOC email addresses that they have listed with ARIN, and they bounced...
The last time I had issues (other than improperly provisioned static IPs, believe me, that is a nightmare to get corrected), it was with a machine in their NOC that was slowly going bad... At first about every 10 seconds or so, it would drop packets for about 1/2 second. A real pain for UDP packets... I reported the IP that was dropping the packets, but it took weeks, until the frequency got down to around 1/2 second out of every 3 seconds, before the problem was fixed (or I suspect before it was even looked in too...).
I'm just glad its back... I am expecting the connection to be much better now.. Over the last few days, it has been getting worse and worse... Several times, in the last few days, I have been through all the machines in the house to see if one of them was doing something to abuse the network...
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