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Posted Dec 12, 2010
5:55:12 PM
Freezing

So I'm getting some occasional freezing. Any advice would be greatly appreciated.  Here are some realtime screenshots (no coax):

 

 

 

 

So I'm getting some occasional freezing. Any advice would be greatly appreciated.  Here are some realtime screenshots (no coax):

 

 

 

 

Freezing

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Dec 12, 2010 6:08:25 PM
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i have the same problem. ive had technicians out 4 times and they say its fixed then happens again. im switching back to my old provider i think. 

i have the same problem. ive had technicians out 4 times and they say its fixed then happens again. im switching back to my old provider i think. 

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Dec 12, 2010 10:35:33 PM
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Post the error table too so we can see any errors on the line causing your problems.  Also, is your homerun from NID to RG cat5e (since no coax devices were found)? Smiley Surprised


Chris

 


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

Post the error table too so we can see any errors on the line causing your problems.  Also, is your homerun from NID to RG cat5e (since no coax devices were found)? Smiley Surprised


Chris

 


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Freezing

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Dec 13, 2010 3:49:28 PM
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Edited by reliusrr on Dec 13, 2010 at 3:50:52 PM

Here is the error table. As far as the coax question, i don't know.  My install appt was for a wednesday and on tuesday i got a call at work saying the guy was coming over to do the outside portion a day early.  so i don't know the answer Smiley Sad

 

Here is the error table. As far as the coax question, i don't know.  My install appt was for a wednesday and on tuesday i got a call at work saying the guy was coming over to do the outside portion a day early.  so i don't know the answer Smiley Sad

 

Re: Freezing

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Dec 13, 2010 3:56:14 PM
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Do you have any black, round cables at the back of any STBs/DVR/RG?

Do you have any black, round cables at the back of any STBs/DVR/RG?

Re: Freezing

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Dec 13, 2010 4:01:40 PM
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Edited by reliusrr on Dec 13, 2010 at 4:03:11 PM

I only have one STB and no its not coax but ethernet (thcker telephone wire looking cable, although it IS black Smiley Wink )

I only have one STB and no its not coax but ethernet (thcker telephone wire looking cable, although it IS black Smiley Wink )

Re: Freezing

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Dec 13, 2010 4:07:47 PM
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OK, then you must be straight Cat5 from the NID.

 

All Ethernet at the back of your RG as well?

 

(Didn't mean to imply you didn't know what coax looks like, but we've had that question before.) Smiley Wink

OK, then you must be straight Cat5 from the NID.

 

All Ethernet at the back of your RG as well?

 

(Didn't mean to imply you didn't know what coax looks like, but we've had that question before.) Smiley Wink

Re: Freezing

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Dec 13, 2010 4:50:13 PM
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I'm seeing way more errors on your Error Table tab than I'd like to see on a line such as yours.  Your bitloading graph looks to have an indication of a possible bridge tap on the line since I'm seeing a wave-form pattern to the bit-layout.

 

Please see this thread for details on how to contact David and Matt in the Tier-2 Technical Support Group, otherwise known as the uVerse Technical Support Miracle Workers.  They will be able to look at your line and determine if there are any possible issues outside of what the uVerse Real Time app can diagnose.

http://forums.att.com/t5/The-Lounge/my-contact-thread/td-p/2381353

I'm seeing way more errors on your Error Table tab than I'd like to see on a line such as yours.  Your bitloading graph looks to have an indication of a possible bridge tap on the line since I'm seeing a wave-form pattern to the bit-layout.

 

Please see this thread for details on how to contact David and Matt in the Tier-2 Technical Support Group, otherwise known as the uVerse Technical Support Miracle Workers.  They will be able to look at your line and determine if there are any possible issues outside of what the uVerse Real Time app can diagnose.

http://forums.att.com/t5/The-Lounge/my-contact-thread/td-p/2381353

The uversecare@att.com team, otherwise known as the uVerse Technical Support Miracle Workers.

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Dec 13, 2010 6:45:49 PM
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Edited by reliusrr on Dec 13, 2010 at 6:50:48 PM

spd2demuny - no worries and yup all ethernet

 

trparky - ok thank you

spd2demuny - no worries and yup all ethernet

 

trparky - ok thank you

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