For the past few days, my internet connection has been dropping connections like crazy. We notice it most when I'm streaming video or playing online games (random freezes, disconnects).
When I reset the "brain", as the technician called it, the Broadband light alternates from flashing green for a few seconds to glowing a steady red, then repeats the pattern. Eventually, after several minutes, it finally stays green.
The DVR in the living room has started losing its programming. It'll stop recording shows it's scheduled to record.
The "remote" TV boxes in the two bedrooms say that there are no recorded shows when you go to that option in the menu, but there are recorded shows on the DVR if you go to the living room.
I need help getting this connection stablized or someone sent to the house to fix it. Since I can't get through by phone, and the only email options have to do with Yahoo functions, this is the only format I have to ask for support.
As you can imagine, a variety of expletives have been removed in order to try and solicit feedback. As it stands, I'm about ready to call up Charter and go back to their service.
Re: Flaky connection, non-existant telephone support
To see if you're having a line issue that relates to these problems, please go to the following three links (these retrieve statistics from your Residential Gateway (RG) ), and post the statistics here:
You must type a description before you click preview or reply.
Share this topic
Welcome to the AT&T TV Hub!We have some helpful articles located under TV Hot Topics.On the left you will see DIRECTV and U-verse TV links. Click on those links for more information regarding Apps, Billing, and TV troubleshooting tips.