08-17-2009 5:43 PM
For the past few days, my internet connection has been dropping connections like crazy. We notice it most when I'm streaming video or playing online games (random freezes, disconnects).
When I reset the "brain", as the technician called it, the Broadband light alternates from flashing green for a few seconds to glowing a steady red, then repeats the pattern. Eventually, after several minutes, it finally stays green.
The DVR in the living room has started losing its programming. It'll stop recording shows it's scheduled to record.
The "remote" TV boxes in the two bedrooms say that there are no recorded shows when you go to that option in the menu, but there are recorded shows on the DVR if you go to the living room.
To top it all off, I've been trying to get through to technical support for about 30 minutes. Every time, the system prompts me through entering the same information, realizes I'm calling for service/support, and then tells me that the office is closed. However, http://www.att.com/esupport/contactCallUs.jsp?cv=7
I need help getting this connection stablized or someone sent to the house to fix it. Since I can't get through by phone, and the only email options have to do with Yahoo functions, this is the only format I have to ask for support.
As you can imagine, a variety of expletives have been removed in order to try and solicit feedback. As it stands, I'm about ready to call up Charter and go back to their service.
08-17-2009 7:27 PM
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