DVR recording bug when watching recorded show with 4 shows recording?

DVR recording bug when watching recorded show with 4 shows recording?

I apologize for this post being long and detailed, but the U-verse support page wouldn't offer me the email option and I wasn't about to try and describe this over the phone or via chat.

 

Thursday night gives my DVR a workout. Between 8:00 PM to 10:00 PM, I record the following:

 

8:00 PM           8:30 PM                   9:00 PM             9:30 PM

(3) Survivor                                (3) CSI

(4) Community     (4) Parks and Recreation  (4) The Office      (4) 30 Rock

(6) Bones                                   (6) Fringe

(8) Flash Forward                           (8) Grey's Anatomy

 

These are recordings that I manually set up weekly via the Guide (by clicking on a program, selecting "Record episode", and then confirming "Record"), they aren't series recordings.

 

For the past few weeks, The NBC shows at 9:00 PM have failed to record. During those earlier instances I was watching a show recorded on a previous night when the transition to 9:00 PM occurred. No warnings were provided, the shows on channel 4 at 9:00 PM simply failed to record. Note that my viewing was done using a non-DVR box while the DVR was recording in a different room.

 

Tonight (Thursday 11/19), I decided to experiment. I was considering that maybe the fact I was watching a  distinct recorded program on top of having 4 streams recorded was somehow overloading the system. So, tonight, I watched Survivor time-shifted by about 30 minutes under the rationale that watching a channel that was being recorded might be slightly better than watching an entirely different program. Near the 9:00 PM transition, the Survivor recording froze for a few seconds and resumed.

 

I pressed the "Recorded TV" button to get to the <By date> screen and only 3 programs were marked by red recording dots. The surprise was that this time, rather than the NBC programs failing to record, it was ABC that wasn't recording. I then decided to hit the "Guide" button. The next surprise was that the ABC program (Grey's Anatomy) was being marked as recording with a red dot in the Guide View, but it was still absent in the "Recorded TV" list. I tried to select the program in the guide, but I got a message that all the streams were in use and I had to watch a recorded program. I checked to see if any of my other receiver boxes were actually in fully powered on mode (with the power button glowing green) and none of them were (I have a total of 2 non-DVR boxes and 1 DVR box).

 

I turned off the box I was using to view Survivor, and went upstairs to the DVR box and turned on that TV for viewing. The "Recorded TV" list and the Guide were still out of synch. It was a struggle to get things into a situation where I could view the ABC station and manually press the record button on the remote to get a recording of "Grey's Anatomy" to start that would register on the the "Recorded TV" list. I can't quite remember the steps I used, but it wasn't straight-forward to regain control before I could finally press record. I know I used the "Try again" on screen prompt a few times and switched back and forth between the Guide and the Recorded TV list a few times.

 

In summary, it appears that when I am watching a recording when 4 others are recording and I am still watching the recording when the 4 shows transition to recording 4 new shows, some channel appears to be impacted so that the recording doesn't register properly in the system (it appears to be recording via the guide but doesn't appear on the recorded TV list). I don't remember enough about the recorded shows I was viewing in prior weeks to know if there is a pattern, but channel 4 was consistently a problem until I decided to watch one of the channels being recorded on time delay and the problem channel switched to 8. If left alone, the program that shows up only on the guide does not end up on the Recorded TV list at the end of the night and disappears (never to have been viewable).

 

I have rebooted my gateway, and all my receivers fairly recently. The reboots occurred after the problem started and the problem has still happened after the reboots. My line has been checked recently and has been found to be OK. I am not going to hard reboot the DVR and lose my backlog of programming, and the DVR seems to work fine otherwise.

 

Has anyone else encountered anything similar? Have you set some programs to record and had them just not show up? If so, consider what was being recorded just prior to the time slot of the failed recording along with what was being recorded at the same time and see if it is remotely similar to my situation.

 

Maybe recording 4 programs while watching another recording is a rare enough event, that maybe this slipped through as a design flaw (the tails of 4 shows overlapping with the beginning of 4 new shows in the next hour, plus the viewing of a recording may just max something out and one of the program transitions fails or is incomplete). Or maybe it is a software bug.

 

Anyhow, I am hoping someone else has had a similar experience with this, not because I  want to wish problems on others, but because I am hoping there can be confirmation on this, so that there is a hope this will be magically fixed some day and I won't require a service call or hardware swap because of a fluke in my system (I have had my fill of support calls already through the course of my U-verse service).

 

Thanks,

Greg

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Message 1 of 19
ACE - Master

Re: DVR recording bug when watching recorded show with 4 shows recording?

Indeed Chris, soft padding doesn't now stop the recording but those odd timed programs sure create havoc.  American Idol is one of the biggest "violaters."  Even then they sometimes stay on way past their late ending time.  What gripes me is that AI puts the important parts of say a 63 minute broadcast into the final 4 or 5 minutes and that is the area most likely "lopped off."  AI COULD do a results show in 15 minutes!

 

Again that's not a U-Verse problem.  I try to make a point to check my recordings a few days ahead to see if there is a red "conflict" icon.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 16 of 19
ACE - Expert

Re: DVR recording bug when watching recorded show with 4 shows recording?

They sure could do everything quicker, the one thing I noticed is this last season they actually stuck

to the extended show times and were done before the sheduled end time, ie 8-9:05pm.  Ryan actually

made comments during the season about 'moving quicker' during the shows that they left in.  But we'll

still be tuning in to see what great singers they find and the weirdos too. :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 19
ACE - Master

Re: DVR recording bug when watching recorded show with 4 shows recording?


mibrnsurg wrote:

They sure could do everything quicker, the one thing I noticed is this last season they actually stuck

to the extended show times and were done before the sheduled end time, ie 8-9:05pm.  Ryan actually

made comments during the season about 'moving quicker' during the shows that they left in.  But we'll

still be tuning in to see what great singers they find and the weirdos too. :smileyvery-happy:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a U-verse user, nothing more

 

Almost.  There was one show (not sure which one) that went three to five minutes past it's scheduled ending time.  Most folks didn't see who got the boot as the DVR stopped recording, including the soft padding time.  The next week he mentioned something about adding time to your DVR.  I added 30 minutes to the series recordings!  I liked the country singing show, Nashville Star.  They had just one show a week and the bootee got the boot at the start of the next show.  FOX wouldn't stand for that, I know but it was a novel idea.

 

Going back a few posts about Soft padding - even though they fixed the recording problem, it still can effect you if you want to watch something.  i.e. you have four shows set to record from 8-9 PM.  The DVR will record from 7:59 to 9:02 (if I understand this all correctly).  If I turn on a TV at 9:01 and it's not tuned to a recorded channel you will got the all streams notification until 9:02 or 9:03.  That may confuse those who don't have a good grasp on it.  Is what I said accurate?

Message Edited by dhascall on 12-01-2009 12:10 PM
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 19
Highlighted
Expert

Re: DVR recording bug when watching recorded show with 4 shows recording?


dhascall wrote:

 

Almost.  There was one show (not sure which one) that went three to five minutes past it's scheduled ending time.  Most folks didn't see who got the boot as the DVR stopped recording, including the soft padding time.  The next week he mentioned something about adding time to your DVR.  I added 30 minutes to the series recordings!  I liked the country singing show, Nashville Star.  They had just one show a week and the bootee got the boot at the start of the next show.  FOX wouldn't stand for that, I know but it was a novel idea.

 

Going back a few posts about Soft padding - even though they fixed the recording problem, it still can effect you if you want to watch something.  i.e. you have four shows set to record from 8-9 PM.  The DVR will record from 7:59 to 9:02 (if I understand this all correctly).  If I turn on a TV at 9:01 and it's not tuned to a recorded channel you will got the all streams notification until 9:02 or 9:03.  That may confuse those who don't have a good grasp on it.  Is what I said accurate?


Yes, that is correct.  Determining when the soft padding is applied only takes into consideration recorded shows and not watching live TV.  Thus, you could receive that conflict notice when watching live TV.

Message 19 of 19
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