DVR frozen @ startup everyday

Tutor

DVR frozen @ startup everyday

I've had U-Verse phone, internet and TV for 3 weeks now. Every morning (or if off more than 6 hours) our DVR has to be reset/unplugged/rebooted. It was plugged into an APC 550va ups (my existing unit) on installation. Two other non-DVR stb's in other rooms work fine. Tech eventually replaced the DVR, but same problem everyday. T1 support said try plugging it in to a different power outlet, but by itself. Tried that with same result. Tech was dispatched - he moved power cord to a seperate cheap surge protector and yet another outlet. This worked for 3 days but DVR locked up 3 times yesterday each time on startup. T2 support sent another tech this morning. He replaced the DVR power supply and cord wants to wait - you guessed it - 3 days - to see if that solves the problem. TV is a Sony DLP, have tried HDMI and composite connections with same result. Always have to reboot in the morning. Spent many hours reading this forum and found others with DLP tv's experience similar issues. Tried discussing (and referring this forum) with T1, T2 and home support techs, but none will discuss or acknowledge any issue with DVR and DLP tv's. Right now I feel as if AT&T is just stringing me along.

 

Now I am at the end of my rope. My Directv DVR has worked flawlessly for 4 years connected to the same Sony set. I am about to drop U-verse and return to Directv since AT&T can't seem to solve the problem with the DVR. I really want to like the service and believe it MAY be the way to go in the future. But for me at this time it just doesn't seem to work like it's supposed to.  

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Message 1 of 24
Expert

Re: DVR frozen @ startup everyday


erazoner wrote:

SomeJoe7777 wrote:

By the way, there's no such thing as a rear-projection LCD. 


Huh?

 

Both Jmarkey and brshannon mentioned this in their post.  I had never heard of one, but apparently Sony did make some.  They're very similar to LCoS, but not exactly the same.

 

Message 16 of 24
Tutor

Re: DVR frozen @ startup everyday

To confirm that Sony did make rear projection LCD Tv's, my TV is a Sony Model KDF-E50A10, Grand Wega, Rear Projection 50 inch LCD. Also, I have tried HDMI and components, same problem either way. AT&T has no answers for me either, I sure hope phase 3 will add pause and rewind options to all boxes in the home. 
Message 17 of 24
ACE - Master

Re: DVR frozen @ startup everyday


Jmarkey wrote:

Yes same problem as brshannon. Moving DVR to another room works fine. Move it back to the SONY and it's frozen the next morning or after going to standby mode. Definitely a problem with Sony rear projection DLP tv's! Of course AT&T has never heard of such a problem so they won't 'officially' acknowledge it. Problem is (as wizkid points out) you lose pause/rewind/ffwd of live tv in the room where I would use it the most. 

T2 support also makes no mention of a phase 3 roll-out to include pause/rewind/ffwd functions to the stb's. Only, "Hey let us know what you find out!". Just roll out the service and use the customers as guinea pigs!


 

 

Hmmm.  Well, The Sony SXRD's are not DLP sets.  I have one....55" model.  Back, two years ago, when we first subscribed to U-verse we had the DVR lock up problem. Initially we worked around it by just leaving the DVR turned on all the time.  But after a few months AT&T must have sent an update down the line because we noticed that there was a new delay in the turn-on of the DVR.  ANYWHO....as my mom used to say.....the miscue between the DVR and our Sony went away and we've never had it occur again.

 

One of the other regulars here on the forum has suggested this procedure which has worked for many:

 

If you are using HDMI interconnection:

 

Unplug the HDMI cable from the DVR.  Then reboot the DVR (without the TV connected) by holding in the power button for 5 seconds.  Give it about 5 minutes to completely boot up and plug the HDMI cable back in.  Quite a few folks with Samsung sets had experienced problems and many reported back that this procedure helped them.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 24
Tutor

Re: DVR frozen @ startup everyday

UPDATE: Still trying everything possible with no luck. THe only way it doesn't lockup is to relocate the DVR to another room. And that sucks - have to do without pause/rewind/ffwd live tv.

T2 support emailed me two days ago said they would contact me soon.  We'll see what they suggest.

 

Message 19 of 24
Guru

Re: DVR frozen @ startup everyday


Jmarkey wrote:

UPDATE: Still trying everything possible with no luck.


You even tried a power conditioner? You could go get one (such as the Tripp-Lite recommended by SomeJoe), and keep the receipt. If it doesn't solve the issue, return it.

Message 20 of 24
Tutor

Re: DVR frozen @ startup everyday

Two months later - same problem cannot be resolved. AT&T support is totally useless. TrippLite ISOBAR didn't work. I'M DONE!

Message 21 of 24
Highlighted
Contributor

Re: DVR frozen @ startup everyday

im sorry that your having these problems but the solution is too move the dvr box at least 3-5 ft away from the dlp tv, cause what is happening is the tv is giving off little emps to the dvr and freezing the box.  when the dvr box is far enough away from that tv then the box will work fine.  as the comparision to our equipment and direct tvs your have to remeber that they are two different companies and they dont make the same equipment

Message 22 of 24
Contributor

Re: DVR frozen @ startup everyday

Sorry to hear that you are having problems. I know what a royal pain it is because we too are having the same problem.  I just wanted to let you know that it is not just a Sony tv issue  because we are having the same issues and we have an LG.tv.  We moved from cable tv  to ATT and hate the thought of going back.  We had our problems with cable,  but at least  we didnt have to do this.  Ours gets so bad that sometimes we have to reboot 2 or 3 times a day.  We were  told by one tech that the box may be overheating because we have it inside a cubby in a cabinet.  This however doesn't seem logical.  You would think that these are made with entertainment cabinets in mind.

Message 23 of 24
ACE - Expert

Re: DVR frozen @ startup everyday

 


Kamakazi wrote:

Sorry to hear that you are having problems. I know what a royal pain it is because we too are having the same problem.  I just wanted to let you know that it is not just a Sony tv issue  because we are having the same issues and we have an LG.tv.  We moved from cable tv  to ATT and hate the thought of going back.  We had our problems with cable,  but at least  we didnt have to do this.  Ours gets so bad that sometimes we have to reboot 2 or 3 times a day.  We were  told by one tech that the box may be overheating because we have it inside a cubby in a cabinet.  This however doesn't seem logical.  You would think that these are made with entertainment cabinets in mind.


 

Contact David and his tier 2 team here:
http://www.uverseusers.com/index.php?option=com_openwiki&Itemid=36&id=david

Provide all info required and it might take a short bit of time before they contact you. Give a good phone # and time to call. They will solve your problems, good luck. :smileywink:


Chris

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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