03-17-2009 6:56 AM
11-25-2009 3:55 PM
03-18-2010 8:10 AM
I had a problem with my STB constantly freezing up. I had techs out 4 times as well. Fortunately the last guy, William, and his buddy Chris figured it out. Looks like my Sont Wega was the culprit.
See this thread.
06-07-2011 6:16 AM
I've been having the same issue I have a KDF-55E2000. No tech has been able to fix my issues with the DVR box freezes and only way to get it working is by unplugging the power and rebooting the DVR.
1st-tech claimed it was a box and swapped box and Ethernet cable. (no-luck) 2nd-tech changed power brick to dvr and gateway (no luck) 3rd-tech changes from HDMI to components and no luck either. let's see what tech # 4 will say.
Don't wait the 14 days that is just a line the tech will use just so that if you call back it the ticket will not reflect negatively on them.
06-07-2011 5:46 PM
Is your tv connected to the stb by an hdmi cable? If so follow these instructions. While the tv and the stb and television are turned on, disconnect the hdmi cable from the stb. Press and hold the power button on the stb until the lights blink. After 5 minutes reconnect the hdmi cable. Then try turning on the tv and stb using the remote.