10-20-2010 11:33 AM
I have gone through weeks of intermittent service. I have had my gateway changed and finally got a tech who found all the bad installation issues causing noise, etc.. He order a new line dropped. They did that yesterday and did not check it - even though I told them no signal was coming in they left even though I asked them to check this. As a result - no tv, internet, nor phone. A called customer service and after waiting a long time and getting a bunch of apologies they tried calling dispatch to get someone out to look at their most recent quality control error. Guess what? Dispatch would not answer the phone even though the customer service rep and I held on and she tried for 40 minutes!
The Sales Rep who sold me on u-verse said it was as realiable as cable. Funny - I only had 1 incident in 10+ years with cable.
I asked to speak to a manager and I am still being given the run around - not from chat technical support.
10-20-2010 11:44 AM - edited 10-20-2010 11:57 AM
Here is my experience with chat support
10-20-2010 2:49 PM
If you haven't contacted support, please see the following thread...
Or if you have called Technical Support and things aren't fixed yet... please send an email to firstname.lastname@example.org with a subject containing [TROUBLE]. Simply send an email explaining the situation as best as possible with your uVerse account number, a good phone number to be called at, and a good time to be called at as well. If you have any past trouble tickets that you are aware of, include them as well; any extra information is going to make David and Matt's job easier.
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