10-08-2010 10:58 PM
We've been having problems with our Uverse TV for a while now. We've had techs come out a few times, but the issue remains. The problem right now is that the TV's in the bedrooms constantly freeze, or at its best, will work for an hour before starting to stutter. Doing a complete power cycle will sometimes get it to work temporarily, but the problem will come back.
Another problem is that, even when it IS working in the bedrooms (rarely), when I try to use On-Demand the audio drops out and the video stutters.
From looking at previous threads explaining similar problems, I'm assuming I need to attach pictures of my statistics using Uverse Realtime; so, here they are:
I appreciate any and all help on the matter.
Edit: Grammar and typos. I apologize if this post looks jumbled. I'm tired.
10-08-2010 11:15 PM
They have to be approved before we can see them.
Please NO SD stretch-o-vision or 480 SD HD Channels
1-866-465-1496 for direct TS to avoid Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
10-11-2010 7:07 PM
When should I expect the pictures to be approved?
Unfortunately, when the forum was merged with wireless, I think the uploaded pictures were lost.
It will probably be faster if you post them again.
10-11-2010 8:14 PM - edited 10-11-2010 8:16 PM
Yes, the problem is an HPNA/coax issue.
You need to call technical support, have them send a premises tech, he needs to redo all coax-related items:
Once everything has been done, run U-Verse Realtime and check the Coax/HPNA tab. All of the PHY rates should show 112.
10-12-2010 2:23 PM
I am also having a problem with the audio stuttering. The problem just started about a week ago. I am in the Los Angeles market. I have tried restarting the dvr and rebooting the router, to no avail.
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