06-13-2011 8:47 PM
Hi - I have a coax connection to an EyeTV HD device. I keep losing the link, randomly. I schedule something to record on the computer, and what I get is 2 hours of "Television Signal Has Been Lost", followed by a list of 5 things to try, including powering off receivers, residential gateway, etc.
I'va had Uverse for about 4 months, or so, but, just got the eyeTV HD. When on cable, I had another device that got unscrambled HD channels in the clear.
I use the eyeTV device to capture/edit shows for later viewing on an i-device.
Any suggestions? This SEEMS to have happened just since the recent software upgrades.
Client version is 2.0.26496.12
Suggestions, and what debugging information to capture, welcomed. FWIW, I can run MAC or PC debugging tools against the residential gateway, or receivers. Thanks.
06-27-2011 7:42 PM
hi - ok, updated the microsoft utility in my fusion environment, got the uverse utility installed, and got it working. Even ran the extended statistics, or, whatever it was called, at the gateway.
Nothing is jumping out at me. Suggestions of what to look for? I'm still thinking it's some kind of link strength issue. Even this weekend, I was watching a ball game on the computer, and got the "link has been lost" screen, twice in about 30 min. Other TVs all seem fine.
Last night, set to record a couple of things, and got nothing. Last week, got 3 out of 4.
Any suggestions are welcome.
BTW - even though the screen says "link lost", the "green light" on the front, next to the blue light, was as.... odd.
07-02-2011 5:43 AM - edited 07-02-2011 6:00 AM
Thanks for the ongoing help. Sorry for slow reply - hectic week! I hope you see something here. It continues to be sporadic.
07-02-2011 8:36 AM
You might want to upload them to a photo sharing site, like Picasa, Google, Photobucket, ImageShack, etc. and then post the links here.
07-02-2011 9:53 AM